Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Don't waste your money
on May 9, 2017
Posted by: Tiff1103
from California, United States
Length of ownership:1 month
Don't waste your money, the genetic return information regarding ear wax type and if I have freckles or not was a huge disappointment
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 10, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features
on December 12, 2020
Posted by: Sarah P
from Rochester, NY
Length of ownership:1 year or longer
I've been able to assist in relatives connecting with family. I'm still working on finding some of my family connections on my Dad's side, but this is definitely helpful!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
You know more already
on April 24, 2017
Posted by: Repecheep
from Indiana, United States
Length of ownership:3 months
Report is vague at its best save your money and write down what you already know about yourself
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Not easy to understand
on May 26, 2017
Posted by: Slugger
from Las vegas
Length of ownership:3 months
I expected more. Need to be a scientist to understand the report. Saying i'am European . I already new that.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 31, 2017
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
Inaccurate profile
on November 12, 2016
Posted by: steveo
from Waterford Township, MI, United States
Length of ownership:1 month
The DNA profile I received was inaccurate. It totally missed the fact that I am partially Native American Indian and said I was 100% northern European. Probably based on my last name, not my DNA.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Confused
on April 23, 2017
Posted by: Nikki_L
from GA, United States
Length of ownership:3 months
My results came back with 0% Native American. This confused me due to the fact I know that is not correct. My grandfathers mother was Cherokee Indian. Almost full... So for mine to come back with 0% can't be right.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for contacting the 23andMe Team. Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
For more information on our existing reference populations, please visit the following help article: https://customercare.23andme.com/hc/en-us/articles/202906830-Reference-populations-in-Ancestry-Composition
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
For more information on our existing reference populations, please visit the following help article: https://customercare.23andme.com/hc/en-us/articles/202906830-Reference-populations-in-Ancestry-Composition
Written by a customer while visiting 23andme.com
Customer Rating
5
Exciting ancestry information!
on April 24, 2017
Posted by: Lady Jane
Length of ownership:1 month
It was wonderful. I always thought I was 100% Swedish but found out I'm Scandinavian (Norway & Danish, too) Irish/British, Finnish, French/German and Eastern European.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
my health report ! , also family heritage .
on February 4, 2021
Posted by: rcjr
from Livingston County, Mi.
Length of ownership:1 month
Outstanding in signing on, getting reports and navigating the site.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com