Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,676 Reviews)
Rating breakdown 5,676 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,934 out of
5,410)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
SORT OF PREDICTABLE
on January 6, 2017
Posted by: Anonymous
from Auburn, NH, United States
Length of ownership:1 week
The results were highly predictable. It looks like your technology is still in its infancy. Surely, say, 5 or 10 years from now 23andMe will be able to dig much deeper, and then the reports will be really meaningful.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Waste of time and money.
on January 13, 2017
Posted by: tomeyeman
from NC, United States
Length of ownership:3 months
I thought I would learn if I was at risk of more common diseases such as diabetes, hypertension, cancer, macula degeneration, glaucoma, etc...... Not ridiculously rare things like Bloom Syndrome or Maple Syrup Urine Disesase Type 1B! Seems to be a waste of money to me.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. We are working hard to meet your expectations on the types of reports we offer. In the future, we hope to offer reports about genetic risk for serious health conditions.
To see the full list of the topics addressed by our health reports, please visit:
https://www.23andme.com/dna-health-ancestry/
To see the full list of the topics addressed by our health reports, please visit:
https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Big waste of money
on January 16, 2017
Posted by: not happy1
from Las Vegas, NV, United States
Length of ownership:1 month
I have already told people about my experience and this was a waste of money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Ancestry
on March 11, 2017
Posted by: eddieonesupamax
from Mobile, AL, United States
Length of ownership:3 months
I bought this product, and I am not satisfied with it!.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
some issues
on March 13, 2017
Posted by: lss1
Length of ownership:3 months
but it is not that easy to figure out ... ex. Do you want a nick name? Do you want my location?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
5
Wonderful experience!
on March 15, 2017
Posted by: Coco
from Martinez, CA, United States
Length of ownership:3 months
I learned so many things that I was not expecting! My 89 year old mother will do the test next. We can't wait to see her results.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Do not use if you're brown and looking for answers
on April 20, 2017
Posted by: Anonymous
from Washington, United States
Length of ownership:3 months
This service will only tell you the frequency of ethnic phenotypes, it will not answer any meaningful questions you may have about your real ethnicity, or the cultural heritage of your forebears. Basically only use this service if you're curious about how many different kinds of European colonized your family.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for your feedback. We are currently able to break out West African,
East African, Central and South African and broadly Sub-Saharan African populations.
Keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
We have launched the African Genetics Project to help advance our research on African ancestry. Our aim is to help people make new discoveries about their African identity by way of their DNA.
To see if you are eligible to join, visit: https://www.23andme.com/africa-project/
East African, Central and South African and broadly Sub-Saharan African populations.
Keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
We have launched the African Genetics Project to help advance our research on African ancestry. Our aim is to help people make new discoveries about their African identity by way of their DNA.
To see if you are eligible to join, visit: https://www.23andme.com/africa-project/
Written by a customer while visiting 23andme.com
Customer Rating
5
surveys
on April 22, 2017
Posted by: sher59
from Clarkston, MI, United States
Length of ownership:1 month
Science, i love science. Your surveys realky get you thinking. I like sharing the info with my family.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com