Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8 out of 5
3.8
(5,672 Reviews)
Open Ratings Snapshot
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product. 
(
3,933 out of 5,407
)
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Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4 out of 5
4
Mixed Feelings
on November 23, 2016
Posted by: Kina13
from Carbondale, IL, United States
Length of ownership:1 month
I would definitely recommend spending $100 for your ancestry. It's pretty interesting stuff. But the extra $100 for the other stuff is pretty much a waste of money unless you have some sort of medical background.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Awesome information
on November 27, 2016
Posted by: Mike L
from Reno, NV
Length of ownership:1 month
I told my daughter and son-in-law to get it so that my Granddaughter will know about her parents and heritage as well as her health
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
Unable to print results.
on November 28, 2016
Posted by: Lou1
from Oregon, United States
Length of ownership:1 month
Unable to print results. Results not printable at all.
Response from 23andme.comBy Customer CareNovember 30, 2016
Thank you for your feedback. You can now print optimized versions of all your 23andMe reports. In addition, we’ve added a summary of all your results to help you share your 23andMe experience with others. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report. To print the Report Summary, navigate to the "All Reports" page in your account and click the green "Report Summary" button in the top right corner of your list of reports.
Written by a customer while visiting 23andme.com
Customer Rating
4 out of 5
4
Very intresting
on November 30, 2016
Posted by: Anonymous
from Shreveport, LA, United States
Length of ownership:1 month
All I can say is DO IT! If you are interested in your history this is great place to start.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2 out of 5
2
Good information but not as clear as I had hoped.
on December 28, 2016
Posted by: La La
from Bloomington, IL
Length of ownership:1 month
I am happy I am a participant and look forward to more information. I have signed on for the research.
I would recommend this to a friend!
Response from 23andme.comBy Customer CareJanuary 4, 2017
Thank you for your feedback. We have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
3 out of 5
3
SORT OF PREDICTABLE
on January 6, 2017
Posted by: Anonymous
from Auburn, NH, United States
Length of ownership:1 week
The results were highly predictable. It looks like your technology is still in its infancy. Surely, say, 5 or 10 years from now 23andMe will be able to dig much deeper, and then the reports will be really meaningful.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2 out of 5
2
Waste of time and money.
on January 13, 2017
Posted by: tomeyeman
from NC, United States
Length of ownership:3 months
I thought I would learn if I was at risk of more common diseases such as diabetes, hypertension, cancer, macula degeneration, glaucoma, etc...... Not ridiculously rare things like Bloom Syndrome or Maple Syrup Urine Disesase Type 1B! Seems to be a waste of money to me.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareJanuary 18, 2017
Thank you for your feedback. We are working hard to meet your expectations on the types of reports we offer. In the future, we hope to offer reports about genetic risk for serious health conditions.

To see the full list of the topics addressed by our health reports, please visit:
https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
Big waste of money
on January 16, 2017
Posted by: not happy1
from Las Vegas, NV, United States
Length of ownership:1 month
I have already told people about my experience and this was a waste of money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareJanuary 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.

You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
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