Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,676 Reviews)
Rating breakdown 5,676 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,934 out of
5,410)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Shocking results
on April 7, 2023
Posted by: Netti
from Dallas
Length of ownership:6 months
I am from Germany and I received 23&me as gift. Most germans did an ancestry search during the 3rd Reich. My family from my mother's side (mother &father) goes back 1500 ,my father's family 1800. All german, and yet according to 23&me iam 51 percent from Russia/Poland. How could that be??? I really would like to have a response. I hope to hear from you before I return to Germany.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
The Smartest, Most Attractive Interface!!
on December 21, 2022
Posted by: MrMax
from Greenville, SC
Length of ownership:1 month
This was a FAR BETTER experience than what I've had with other top services!
+ Got my results in less that 2 weeks from the day I mailed sample!
+ Loved the colorful, smart user interface!
+ Loved to compare my ethnicity w/my DNA matches!
+ You can even BUY A PERSONALIZED BOOK showcasing your ancestral origins!
+ NOT a dry experience, as with other DNA services, but a very enjoyable presentation!
+ Got my results in less that 2 weeks from the day I mailed sample!
+ Loved the colorful, smart user interface!
+ Loved to compare my ethnicity w/my DNA matches!
+ You can even BUY A PERSONALIZED BOOK showcasing your ancestral origins!
+ NOT a dry experience, as with other DNA services, but a very enjoyable presentation!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Ancestry
on December 20, 2016
Posted by: Babz
Length of ownership:1 month
So far all I can do is read the results from my computer as my printer will not accept it. So, this material is good only if your printer is compatible.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 21, 2016
Thank you for your feedback. You can now print optimized versions of all your 23andMe reports. In addition, we’ve added a summary of all your results to help you share your 23andMe experience with others. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report. To print the Report Summary, navigate to the "All Reports" page in your account and click the green "Report Summary" button in the top right corner of your list of reports.
Written by a customer while visiting 23andme.com
Customer Rating
3
Not convinced my results are correct!
on December 25, 2016
Posted by: jeanneqw
from Oregon United States
Length of ownership:3 months
My Mother did our family tree many years ago. Mother and Father back to the late 16 hundreds. No mention of any British and Irish in our line. French/French Canadian except for Two mentions of Native American. One Huron from Quebec and one Algonquin. Where does the British come in? I'm confused and would like a better explanation that I can understand. Thanks for listening.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on January 25, 2017
Posted by: Diane23NO
from Conway, AR, United States
Length of ownership:1 month
I bought 3 DNA kits to give as Christmas presents. It was fun to start with, but when we starting receiving the results. I was extremely disappointed. We were general statements that you could look at our pictures and see, or the statements were so far off of our general appearance traits we could have been someone else. We had a genealogy completed on one side of the family and we are second generation immigrants from on the other side of the family. NONE of which were mentioned. Don't you think that some of this should have been found in our DNA. I do NOT believe the test was truly conducted.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help articles:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
Or you can contact Customer Care for more information: https://customercare.23andme.com/hc/en-us
For more information regarding Ancestry Composition, please visit the following help articles:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
Or you can contact Customer Care for more information: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
5
I have learned a great deal
on November 2, 2017
Posted by: Bob4Health
from Davis, CA
Length of ownership:1 year or longer
I think this is great. I have learned a great deal.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Put me in a tail spin.
on April 21, 2018
Posted by: Duna
from Columbus GA
Length of ownership:1 month
I have trouble with finding my information. I will call and get a walk through the system. What is the best time and number.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great
on November 5, 2020
Posted by: Macaylesdad
from South Carolina
Length of ownership:1 year or longer
I like using 23 and Me because it gives me more answeres then any other DNA site that I have used.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com