Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
Not convinced my results are correct!
on December 25, 2016
Posted by: jeanneqw
from Oregon United States
Length of ownership:3 months
My Mother did our family tree many years ago. Mother and Father back to the late 16 hundreds. No mention of any British and Irish in our line. French/French Canadian except for Two mentions of Native American. One Huron from Quebec and one Algonquin. Where does the British come in? I'm confused and would like a better explanation that I can understand. Thanks for listening.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on January 25, 2017
Posted by: Diane23NO
from Conway, AR, United States
Length of ownership:1 month
I bought 3 DNA kits to give as Christmas presents. It was fun to start with, but when we starting receiving the results. I was extremely disappointed. We were general statements that you could look at our pictures and see, or the statements were so far off of our general appearance traits we could have been someone else. We had a genealogy completed on one side of the family and we are second generation immigrants from on the other side of the family. NONE of which were mentioned. Don't you think that some of this should have been found in our DNA. I do NOT believe the test was truly conducted.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help articles:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
Or you can contact Customer Care for more information: https://customercare.23andme.com/hc/en-us
For more information regarding Ancestry Composition, please visit the following help articles:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
Or you can contact Customer Care for more information: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
5
I have learned a great deal
on November 2, 2017
Posted by: Bob4Health
from Davis, CA
Length of ownership:1 year or longer
I think this is great. I have learned a great deal.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Put me in a tail spin.
on April 21, 2018
Posted by: Duna
from Columbus GA
Length of ownership:1 month
I have trouble with finding my information. I will call and get a walk through the system. What is the best time and number.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great
on November 5, 2020
Posted by: Macaylesdad
from South Carolina
Length of ownership:1 year or longer
I like using 23 and Me because it gives me more answeres then any other DNA site that I have used.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Person/people only show if they purchased a kit!!$
on March 21, 2023
Posted by: Juls
from Boston, MA
Length of ownership:1 month
Keep your expectations low if you’re looking for your father or sibling they’ll only show up if they purchase a kit and get tested ...
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Very Frustrating !
on June 1, 2017
Posted by: bets12345
from Vermont, United States
Length of ownership:1 month
Sorry I purchased , but I only purchased for the health aspect...
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, June 7, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
3
I wish I would have never done this
on November 8, 2018
Posted by: CherylUnknown
from Tucson, AZ
Length of ownership:3 months
By doing this DNA I found out that the man I grew up believing was my dad all of my life is not my dad
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com