Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
To the genetics un-informed, it doesn't make sense
on September 4, 2018
Posted by: Kitty23
from NJ
Length of ownership:1 year or longer
Your "results" listed my ancestry after I reported the same information on your application form. Really didn't tell me anything new, you just repeated the facts I presented to you.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, September 14, 2018
Thank you for your feedback. While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results.
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through the processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through the processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
Written by a customer while visiting 23andme.com
Customer Rating
3
Overlapping Relatives
on October 10, 2018
Posted by: KateCT
from Colorado
Length of ownership:6 months
I find the information provided by 23andm3 unreliable. For example: Reviewing a person who is listed as a third cousin, the common matches under that person will include people that are know relations through my maternal line and through my paternal line. Therefore, I don't know if the 'third cousin" and the rest of the common matches are actually related to me through my mother or through my father. Also, the lists do not remain consistent. A person who was a common match one day will not be included at another time. For that matter, the number of overall relatives fluctuates up and down. How does it go down?
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Useful Tool
on October 24, 2018
Posted by: KarenW
from NY
Length of ownership:6 months
I do find the comparison tool to be very useful. Quite frustrating are the number of folks who do not wish to share trees. I would like a function to be put in place that is someone is not willing to share their tree, that they do not have access to mine. So many folks are very guarded, and this is their right. I just feel to get something from those of us who are being very open, the very least you should be willing to share your information.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of money
on March 28, 2019
Posted by: Pierce213
Length of ownership:3 months
Don't Waste your time or money. If you don't know your history this won't help at all.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 5, 2019
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 125+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
3
The "new" family tree feature
on December 17, 2019
Posted by: Charlie65
from St Louis, MO
Length of ownership:1 year or longer
The new family tree feature will be great once we learn how to use it. We can combine what we think we know with what the science says.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Observation
on May 30, 2020
Posted by: JCgolf
from California
Length of ownership:1 year or longer
I have been active on other websites in gathering history of my relatives and on other dna testing sites. Initially I used 23andMe for the health testing feedback, which I found of value and unique. Subsequently, I have connected with several relatives on 23andMe and helped them to connect with their past using my previous family research. 23andMe seems to attract participants who are hoping for the system to do the work for them. By that I mean, they are reluctant to provide their name or in many cases any background such as parental birth locations etc. All in, I have enjoyed the experience and the information provided by the website. I just wish others would put a bit more effort into their online database.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Could Be Better If.....
on June 6, 2020
Posted by: GerryinSD
from San Diego, Ca.
Length of ownership:1 year or longer
This product could be better if more people nationally and worldwide submitted to the test, or if all such DNA services could be combined into 1 database. It would also be better if famous people that share DNA could be identified, and if participants would not use initials, would fill out their profiles more completely, and be more responsive to contacts from participants they share DNA with.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Great, but the User Interface still needs work
on June 24, 2020
Posted by: TLC98
Length of ownership:1 year or longer
I really love the depth of information and the ability to connect with other people. They have spent a lot of time on the "what does this mean" part of the website. I'm frustrated with the user interface and navigation. For example. My dad joined recently, so I was looking at the haplogroups between him and myself. It made me want to look at the same information with other members of the family that I'm connected with. It wasn't impossible, but it was close to impossible, and took over an hour to figure out how.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com