Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8 out of 5
3.8
(5,676 Reviews)
Open Ratings Snapshot
Rating breakdown 5,676 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product. 
(
3,934 out of 5,410
)
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Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5 out of 5
5
Who knew
on August 20, 2019
Posted by: Critterboy
from Ontario
Length of ownership:3 months
Grabbed 23&me to check out the predispositions and my DNA information boy was i mindblown turns out I have a brother living 20km away who I never knew existed, still can’t believe it needless to say the family is going through some heartache right now not sure what the future holds but safe to say 23&me holds all the cards! You can run but you can’t hide!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4 out of 5
4
Very Good! But...
on January 4, 2019
Posted by: Saharalikesfries
Length of ownership:3 months
Almost all of the information is correct, some of the traits aren't accurate but that was okay. But when I first got my results, it said I was Armenian (which is correct, I am known for that), but one day I was bored so I decided to look at my reports again and it said I was Iranian and not Armenian at all. I am quite sure that is incorrect since my dad's side of the family comes from Armenia, so I was quite upset when I saw that was part of my report. But other than that, I was fascinated by the results.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
do not waste your money
on December 19, 2016
Posted by: rgervase
from Auburndale, FL, United States
Length of ownership:1 week
I waited anxiously for my results and was SOOOO
DISAPPOINTED
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareDecember 21, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.

You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/

Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Great Love Love Love
on November 2, 2017
Posted by: Old but Goodie
from Arkansas, United States
Length of ownership:1 year or longer
My son purchased my kit and I was so pleased with the results I bought my daughter one, then my sister and my niece. Today I gave my nephew one.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Awesome!
on March 19, 2019
Posted by: Smash
Length of ownership:3 months
My mom bought this for me a few months ago because she was adopted and we do not know anything about her biological family or their health concerns. I have a lot of health issues and was surprised to find carrier variants that I didn't know of. I was pleasantly surprised also that my DNA is tested with new genetic health risks that weren't available when we bought the test.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
Much nonsense
on October 5, 2017
Posted by: GFL196
from Cape Coral Fl
Length of ownership:1 week
After getting a DNA test through another company which had specific percentages and seemed to match my known heritage, I am very disappointed in this test results. It's filled with nonsense. Isn't specific to ethnic areas. Too scientific. A waste !
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareOctober 11, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.

You can read about the population selection process in more detail in our Ancestry Composition Guide: https://www.23andme.com/ancestry-composition-guide/
Written by a customer while visiting 23andme.com
Customer Rating
2 out of 5
2
I think i provided more information
on December 5, 2017
Posted by: shoe
Length of ownership:3 months
very disappointed but happy to know that I don't have disorders of the genetic tests that were provided.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareDecember 6, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.

You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/

Written by a customer while visiting 23andme.com
Customer Rating
2 out of 5
2
Lacking depth.
on December 17, 2017
Posted by: LOBO
from Los Angeles, CA, United States
Length of ownership:3 months
While it is nice to know that you are not prone to one disease or other, you also get their disclaimer: "Our reports do not include all possible genetic variants that could affect these conditions. Other factors can also affect your risk of developing these conditions, including lifestyle, environment, and family history."
Meh!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareDecember 20, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.

23andMe Services are for research, informational, and educational use only. If you have concerns or questions about what you learn through 23andMe, you should contact your physician or other health care provider.
Written by a customer while visiting 23andme.com
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