Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,676 Reviews)
Rating breakdown 5,676 reviews
5 Stars
3,016
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,934 out of
5,410)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Somewhat disappointed
on August 11, 2025
Posted by: JMJ47
from Thomson,GA
Length of ownership:1 year or longer
My daughter paid @$93 for this service and all it told me I was Itish/Scottish descent. For addl info I had to shell out more $$! ABSURD AND ridiculous! No way!!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
on September 19, 2025
Posted by: Jessi
from Albuquerque nm
Length of ownership:3 months
This has helped me greatly. I now have health insights i wouldn't otherwise have
Written by a customer while visiting 23andme.com
Customer Rating
5
Great Features
on November 26, 2025
Posted by: Rada
Length of ownership:3 months
Very accurate analysis results. I didn't now you could learn so much interesting stuff
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on December 31, 2025
Posted by: Barb42
Length of ownership:3 months
I have a hard time accessing my email notifications. You always want a code you send but by the time I try to get to that code I can’t get back to the email. I am going to be 84 years old in a month and find it very frustrating.
Written by a customer while visiting 23andme.com
Customer Rating
1
Poor
on August 23, 2020
Posted by: Bad Experience
from Minnesota
Length of ownership:6 months
I would give you a zero it’s so bad Send my money back
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Loving the experience
on March 26, 2019
Posted by: LAHE
from Bergen, NY
Length of ownership:1 year or longer
I have done other dna tests, and "23 and me" is by far the most informative! Other companies expect you to pay monthly fees to see less details than you can see on "23 and me". I have found and been in contact with relatives. I love the side by side comparisons of dna!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Underperformed
on September 25, 2017
Posted by: Anonymous
from Boston Massachusetts
Length of ownership:1 month
If you're looking for a product that will help assist you with dietary, this is not the product.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, September 26, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Not accurate
on August 20, 2024
Posted by: Adam1978
from Grand Rapids, Mi
Length of ownership:3 months
It got my DNA wrong...my grandpa is half italian..it said I had 0%..that's not possible
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com