Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Need to confirm is that family members from mother
on October 13, 2024
Posted by: Viki09
from Indianapolis Indiana
Length of ownership:1 month
I purchased this and was expecting a total difference outcome. My soul purpose was to find my father. I was always informed that I was African American Italian and Indian. I found out that I have zero Italian or Indian in My DNA so they raised a question of my mother and grandparents cousins Etc it's not my family my real family. If that is the case that means I am now on a search to find my real family and my whole life has been a lie. I decided to add some really harsh questions and make this known to several family members, so I really do hope that the DNA test is accurate because if not I just ruined several lives and as well as mine and that's going to be a Cause for litigation. I will take another DNA test from accessory just to be certain that the results I get back from 23andMe is correct. Also I still don't know who my father is so it didn't really help me.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
not a believer!!
on October 22, 2024
Posted by: Nav Vet
from Florida
Length of ownership:6 months
I think your way off on your findings not buying it!!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Sue
on February 21, 2025
Posted by: Sue 1
from Mt.Vernon, Va
Length of ownership:1 year or longer
Not enough information and facts for the basic buy the test results.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Bad
on April 2, 2025
Posted by: Paub
from México
Length of ownership:1 month
So sad i didnt know i had to pay to see my results , ok curse i didint get to see them
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Didn’t get what I expected
on August 10, 2025
Posted by: jessie1984
Length of ownership:1 month
I only bought this to see if I could find close relatives that I didn’t know about but it didn’t help at all. I have children and close family members that did this as well and it didn’t show up they was my family it said 0 close relatives. Waste of money!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Somewhat disappointed
on August 11, 2025
Posted by: JMJ47
from Thomson,GA
Length of ownership:1 year or longer
My daughter paid @$93 for this service and all it told me I was Itish/Scottish descent. For addl info I had to shell out more $$! ABSURD AND ridiculous! No way!!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
on September 19, 2025
Posted by: Jessi
from Albuquerque nm
Length of ownership:3 months
This has helped me greatly. I now have health insights i wouldn't otherwise have
Written by a customer while visiting 23andme.com
Customer Rating
1
What recent order? I haven't ordered in YEARS.
on November 1, 2025
Posted by: Pocodiva
from Columbus OH
Length of ownership:1 year or longer
Is this a joke? Spam? Fraud? What's going on here?
Written by a customer while visiting 23andme.com