Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8 out of 5
3.8
(5,672 Reviews)
Open Ratings Snapshot
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product. 
(
3,933 out of 5,407
)
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Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3 out of 5
3
Thoughts About 23andme
on August 16, 2018
Posted by: Anonymous
from Ohio
Length of ownership:1 year or longer
The health section of 23andme is okay. It's get upwards to 50% of my information correct.
The ancestry part is mostly wrong. I would like an update with the ancestry part of 23. Most of the good things were taken away. Do more testing for ethnicities. My results go hand in hand with all other testing sites I've done, but 23 doesn't come close.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Questions that help create a profile
on August 25, 2018
Posted by: Anonymous
from Baltimore, MD
Length of ownership:1 year or longer
The more you know about your tendencies the easier to make corrections
in the way you function in your life.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2 out of 5
2
Great disappointment!
on August 27, 2018
Posted by: Doctah
from North Reading, Massachusetts
Length of ownership:6 months
When my results came back, I was hoping for at least what region of a Country that relatives & I descended not just a Country! Sadly misled!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareCustomer CareSeptember 4, 2018
Thank you for your feedback. Please keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.

You can read about the population selection process in more detail in our Ancestry Composition Guide: https://www.23andme.com/ancestry-composition-guide/
Written by a customer while visiting 23andme.com
Customer Rating
3 out of 5
3
Good DNA contacts
on September 5, 2018
Posted by: Anonymous
from Sacramento, CA
Length of ownership:3 months
Our son gifted my wife and I with 23and me, to find out more about his ancestry. I have been able to contact DNA relatives and it has been interesting finding out how we are connected.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
If you are adopted, this is a cool tool for you
on September 5, 2018
Posted by: JenniferR
from Houston, Tx
Length of ownership:6 months
I am not adopted but my brothers are. One of them chose to do 23andMe and found a first cousin relative. In my own personal experience, an adopted cousin found me! It has also been really fun learning about my heritage and connecting with family members.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Ties to the past
on September 5, 2018
Posted by: Pamela516
from San Mateo, CA
Length of ownership:1 year or longer
The information I received from 23andMe coordinated well with family lore about where we came from, and who came when. I was particularly interested in ancestry related to my Sicilian grandmother because Sicily has been conquered by so many empires/countries through the centuries. And no surprise, that part is fascinating. From north Africa and the middle east, to Italy and Iberia, my ancestry is a history lesson of the region. The yen to go to Sicily (complete with streets bearing family names - thanks, Google Earth) is very strong! Thank you, 23andMe!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Have made two connections
on September 6, 2018
Posted by: Beebs
from FL
Length of ownership:1 year or longer
DNA matching has helped us connect to a 'most probably' relative, who had been adopted, and give her information on her "most probably' birth mother.
Another relative connection is a 'most definitely' in our tree, and we've been able to help her fill in some blanks on her ancestry chart.
Never thought we'd find any true connections, but have been pleasantly surprised.
Appreciate the secure communications we can have, through the 23andMe site, during the 'introduction' to possible relatives....until you're ready to share personal information.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
The unexpected self
on September 6, 2018
Posted by: Tibi
from Chicago
Length of ownership:1 year or longer
The most interesting fact about the 23andMe test was discovering that I'm not at all who I grew up thinking I was. What I believed to be my ancestral makeup ended up being simple cultural association. I am very thankful to the 23andMe community for making this discovery possible. And of course the health report is just as important and helpful in allowing me to understand what course I must take in life to maintain my physical wellbeing. Yes, I would, and have recommended this product to multiple friends and family members who have purchased it and are just as excited about it as I am. Thank you 23andMe.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
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