Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Meh. Needs improvement.
on January 11, 2017
Posted by: Trizzy
from California, United States
Length of ownership:1 month
I would suggest offering more than just broad titles (West Africa, Northwestern Europe) for labeling. I was expecting to be told which country my ancestors were from. My results indicated that I am 85% West African, however, there are 16 countries in West Africa. Being an African American female (lighter shade of skin tone btw) and knowing the history of the Trans Atlantic slave trade I've know that I am West African and 15% European. To be honest the test wasn't very helpful and I wasted my money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide: https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time. Keep in mind that the knowledge of ancestral and health genetics is also continually evolving. The field is not static and new discoveries are being made every day. At 23andMe we strive to keep pace with new scientific discoveries and keep our customers up to date on new findings.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide: https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time. Keep in mind that the knowledge of ancestral and health genetics is also continually evolving. The field is not static and new discoveries are being made every day. At 23andMe we strive to keep pace with new scientific discoveries and keep our customers up to date on new findings.
Written by a customer while visiting 23andme.com
Customer Rating
2
fell short
on January 13, 2017
Posted by: Anonymous
from Austin, TX, United States
Length of ownership:6 months
not worth the money I paid. Just me, Misleading advertisement. Great sales job. I found out that I am European. Just no where near what I expected even after I was sole the rest of the story for whatever reason that they don't give you the whole story to begin with.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
3
Its a great idea
on January 19, 2017
Posted by: Gabe432
from Odessa, TX, United States
Length of ownership:1 month
This product would be good if half of your family participates, or maybe you want a vague ethnicity report.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
waste of money
on January 22, 2017
Posted by: JustinPNW
from Seattle
Length of ownership:3 months
Both of the products are complete waste of money. The test did not tell me anything I already didn't know. Boring presentation of results, maybe if you are a biology a scientist you can find something interesting.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Save your money
on January 24, 2017
Posted by: King of fun
from Oregon, United States
Length of ownership:1 month
Unless you are adopted or have many unknown questions about your heritage this test is a total waste of money. It turned upon nothing new for me or for my family.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
We will continue to work with the FDA to seek additional authorization to offer new reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
We will continue to work with the FDA to seek additional authorization to offer new reports.
Written by a customer while visiting 23andme.com
Customer Rating
1
Total waste of money!
on February 4, 2017
Posted by: Chaplain
from California, United States
Length of ownership:3 months
Results were not even Close to my actual family tree.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 8, 2017
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help articles:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
customercare.23andme.com/hc/articles/212186038-Broadly-assigned-and-Unassigned-ancestry
https://www.23andme.com/ancestry_composition_guide/
For more information regarding Ancestry Composition, please visit the following help articles:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
customercare.23andme.com/hc/articles/212186038-Broadly-assigned-and-Unassigned-ancestry
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Nothing new learned
on February 12, 2017
Posted by: EricB
from Detroit, MI, United States
Length of ownership:3 months
My wife was very interested in the potential information she and I could receive from the 223andme experience. However, once I received the report I learned I was from England/Ireland. That is EXACTLY what I had been told from historical family information I had heard all my life
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for your feedback. Our Ancestry Composition report will tell you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. The results reflect where your ancestors lived 500 years ago, before the advent of intercontinental travel.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
2
Very Disappointing
on February 12, 2017
Posted by: Cov13
from Jay, OK, United States
Length of ownership:1 month
All I received was general information and NOTHING specific. I could have thrown a dart at a map and get the same information. Don't spend the extra $100 for the health information either. All you receive is information about rare and obscure diseases most of which nobody has ever heard of.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for your feedback. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com