Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Detail Report
on December 30, 2016
Posted by: KAM77
from Cary, NC, United States
Length of ownership:1 month
The report results was fascinating and wonderful to share during our friends and family gathering. Now everyone is curious to know what their results will be!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not so sure
on January 9, 2017
Posted by: MistyS
from Flemingsburg, KY, United States
Length of ownership:1 month
Knowing my genealogy history of my family and that my great-great grandmother was full blood Cherokee Indian. It was a little disappointing and skeptical about my results that I received. It showed having less than.01% Native American.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Written by a customer while visiting 23andme.com
Customer Rating
1
Highly disappointed!!
on January 10, 2017
Posted by: Anonymous
from Philadelphia, PA, United States
Length of ownership:1 month
Not knowing my background of who I am and where I came from because of my parents not being able to tell me I was truly hoping to find some answers from this test. In the end they test couldn't tell me either!! All I got was 29% Italian, I already knew that but what else am I? The test read broadly this & broadly that! I need more direct answers and I didn't get them with this test!!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
Written by a customer while visiting 23andme.com
Customer Rating
2
over priced and under whelming
on January 10, 2017
Posted by: CC2017
Length of ownership:1 month
A lot of information that reads like a textbook. It felt more like reading my horoscope, it was in such generalities what are the risks of it being wrong. I had my genealogy traced and there were specific conflicts. It left out an entire line of my heredity according to the report I had from the genealogist.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help article:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help article:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
Written by a customer while visiting 23andme.com
Customer Rating
1
Meh. Needs improvement.
on January 11, 2017
Posted by: Trizzy
from California, United States
Length of ownership:1 month
I would suggest offering more than just broad titles (West Africa, Northwestern Europe) for labeling. I was expecting to be told which country my ancestors were from. My results indicated that I am 85% West African, however, there are 16 countries in West Africa. Being an African American female (lighter shade of skin tone btw) and knowing the history of the Trans Atlantic slave trade I've know that I am West African and 15% European. To be honest the test wasn't very helpful and I wasted my money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide: https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time. Keep in mind that the knowledge of ancestral and health genetics is also continually evolving. The field is not static and new discoveries are being made every day. At 23andMe we strive to keep pace with new scientific discoveries and keep our customers up to date on new findings.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide: https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time. Keep in mind that the knowledge of ancestral and health genetics is also continually evolving. The field is not static and new discoveries are being made every day. At 23andMe we strive to keep pace with new scientific discoveries and keep our customers up to date on new findings.
Written by a customer while visiting 23andme.com
Customer Rating
2
fell short
on January 13, 2017
Posted by: Anonymous
from Austin, TX, United States
Length of ownership:6 months
not worth the money I paid. Just me, Misleading advertisement. Great sales job. I found out that I am European. Just no where near what I expected even after I was sole the rest of the story for whatever reason that they don't give you the whole story to begin with.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
3
Its a great idea
on January 19, 2017
Posted by: Gabe432
from Odessa, TX, United States
Length of ownership:1 month
This product would be good if half of your family participates, or maybe you want a vague ethnicity report.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
waste of money
on January 22, 2017
Posted by: JustinPNW
from Seattle
Length of ownership:3 months
Both of the products are complete waste of money. The test did not tell me anything I already didn't know. Boring presentation of results, maybe if you are a biology a scientist you can find something interesting.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com