Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
lousy information -- treats me as a dummy.
on November 28, 2016
Posted by: Anonymous
from Portland, OR, United States
Length of ownership:1 month
I requested this as a b'day present from my children.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 30, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of money
on November 30, 2016
Posted by: MadIwastedmoney
from east coast
Length of ownership:1 month
You will recv your survey answers as your reports. Wow!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 30, 2016
Thank you for your feedback. While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results.
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
Written by a customer while visiting 23andme.com
Customer Rating
1
No info. A waste of money
on December 8, 2016
Posted by: Anonymous
from Gainesville, GA, United States
Length of ownership:1 month
I did NOT find out if I had cancer gene; which is the reason I paid 200$$$$ waisted ! And I got NO details about my ancestors other than Irish English which I already knew ... a waist and very hard to register
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 14, 2016
Thank you for your feedback. We do not currently offer reports on hereditary risks for diseases like cancer, heart disease and other serious health risks.
To see the full list of the topics addressed by our health reports, please visit:
https://www.23andme.com/dna-health-ancestry/
In terms of finding more details on your ancestors, please click the blue "See all 31 tested populations" link under your Ancestry Composition results to view a full list of the reference populations.
To see the full list of the topics addressed by our health reports, please visit:
https://www.23andme.com/dna-health-ancestry/
In terms of finding more details on your ancestors, please click the blue "See all 31 tested populations" link under your Ancestry Composition results to view a full list of the reference populations.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not enough detail
on January 8, 2017
Posted by: Floridanana
from Sebring, FL
Length of ownership:1 month
I know from pics and stories that I have native american,Cherokee to be exact, in my heritage. This did not show up in my report. And "broadly northern European"? What is that? I expected to get more specifics.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
Currently 23andMe has several features that can reveal genetic evidence of Native American ancestry, although they are not considered a confirmatory test or proof of such ancestry in a legal context.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
Currently 23andMe has several features that can reveal genetic evidence of Native American ancestry, although they are not considered a confirmatory test or proof of such ancestry in a legal context.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Written by a customer while visiting 23andme.com
Customer Rating
1
Dissatisfied.
on January 9, 2017
Posted by: Birdie
from Vincent, OH
Length of ownership:3 months
I know for a fact that I have Indian DNA in my family. I know which ones and which are the strongest. This product or the researchers evidently did not complete the job I was given on my research when I purchased this product for myself and a friend. Nothing in my report suggested this fact.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. Your results from 23andMe can only show you what can be seen in your DNA. Sometimes, people with Native American ancestry may not see it reflected in their DNA. It is not uncommon to lose all trace of Native American DNA only a few generations after a full Native American ancestor.
If you do not see any ancestry assigned as Native American, this is because you more closely resembled our other reference populations genetically. Note that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
Even if your Native American heritage cannot be seen through your DNA, you should not infer that your understanding of your family heritage as passed down through the generations is incorrect, only that your genetic heritage does not reveal Native American ancestry.
If you do not see any ancestry assigned as Native American, this is because you more closely resembled our other reference populations genetically. Note that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
Even if your Native American heritage cannot be seen through your DNA, you should not infer that your understanding of your family heritage as passed down through the generations is incorrect, only that your genetic heritage does not reveal Native American ancestry.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth the money
on January 10, 2017
Posted by: KMdd
from Washington, United States
Length of ownership:3 months
I bought this a month ago and for the cost it really didn't tell me much. Save your money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of money and time
on January 10, 2017
Posted by: Perry
from Green Valley, AZ, United States
Length of ownership:1 month
The results given were disappointing and in some cases flat wrong!!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
Providing each and every one of our customers with accurate data is a top priority for 23andMe. We'd like to look further into this. An agent from our Customer Care Team will follow up with you shortly via email.
Providing each and every one of our customers with accurate data is a top priority for 23andMe. We'd like to look further into this. An agent from our Customer Care Team will follow up with you shortly via email.
Written by a customer while visiting 23andme.com
Customer Rating
1
Poor product
on January 13, 2017
Posted by: joses
from California, United States
Length of ownership:3 months
Ask too many questions. You are to provide answers, not questions!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thanks for your feedback. Your participation in our research project is completely voluntary. Choosing not to participate will not affect access to your genetic data or use of the Personal Genome Service. Even if you have given consent to participate, you are not required to take the surveys; you may choose to take all, some, or none of the surveys.
Your genetic analysis results are not connected to or derived from your survey answers. You can opt out of participating in research at anytime by navigating to your Settings page.
Your genetic analysis results are not connected to or derived from your survey answers. You can opt out of participating in research at anytime by navigating to your Settings page.
Written by a customer while visiting 23andme.com