Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Waste
on October 20, 2018
Posted by: 99goldwing
from Tn
Length of ownership:3 months
Maybe it's me but I want to see my relatives without signing and entering my photo. This is not what I expected and wish I would have saved my money as I know no more than before!!! I wish I would have received a written report because I'm not computer savvy so that might be part of the issue
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Health is important
on March 5, 2021
Posted by: Mentnurse
from Scott Depot. WV
Length of ownership:1 month
Heath is important and I found out that the fat consumption may not cause weight gain but it is important for my heart. I enjoy finding out facts about myself and my ancestors. I feel good about myself and do not have the worries I once had. I think it is important to know what to expect. I would highly recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not ready for prime time
on May 26, 2017
Posted by: mojoworkin
from Portland, OR, United States
Length of ownership:1 month
I know a little bit of my ancestral history and this gave a wrong breakdown of my ethnicity.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 31, 2017
Thank you for your feedback. Our Ancestry Composition report assigns results based on your genetic similarity to our 31 populations worldwide. These populations refer to genetically similar groups, rather than nationalities. If you do not see ancestry that you expected, this is because you more closely resembled our other reference populations genetically. Keep in mind that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
Written by a customer while visiting 23andme.com
Customer Rating
1
Don’t do it
on March 7, 2018
Posted by: Jen2018
from New York, NY, USA
Length of ownership:1 year or longer
Not happy not ralavent info, data is not accurate and covers only 10% of information that’s in your interest.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 16, 2018
Providing each and every one of our customers with accurate data is a top priority for 23andMe. We'd like to look further into this. An agent from our Customer Care Team will follow up with you shortly via email.
Written by a customer while visiting 23andme.com
Customer Rating
5
I'd buy
on December 9, 2018
Posted by: Jrow
Length of ownership:1 year or longer
I was awesome to see all the information about my DNA, health stuff, traits, DNA relatives, it's worth the $
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
What does review title even mean?
on October 19, 2017
Posted by: Anonymous
Length of ownership:3 months
I hate this product. Someone sent me a message, and I can't find any way to answer them. Dna matches are mostly anonymous or refuse to answer. There are no family trees available. I cannot figure out how to use this information at all to find out anything.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, October 25, 2017
Thank you for your feedback. To view and respond to your received messages, you can click on the green notifications icon in the upper right-hand corner of your account. In the drop-down menu, scroll to click "See all messages". This will bring you to your 23andMe inbox.
Keep in mind that DNA Relatives is just one of our many features, and it is important to keep in mind that our customers use our service for a variety of reasons. We are unable to determine if or when other 23andMe customers will respond to your sharing invitations or messages. We leave the option of responding to DNA Relatives introductions solely to the customer.
We don’t currently have a family tree feature included in our service. However, customers can link a family tree from another website to their DNA Relatives profile.
Keep in mind that DNA Relatives is just one of our many features, and it is important to keep in mind that our customers use our service for a variety of reasons. We are unable to determine if or when other 23andMe customers will respond to your sharing invitations or messages. We leave the option of responding to DNA Relatives introductions solely to the customer.
We don’t currently have a family tree feature included in our service. However, customers can link a family tree from another website to their DNA Relatives profile.
Written by a customer while visiting 23andme.com
Customer Rating
1
Nothing matches up to family or health
on October 28, 2018
Posted by: Betty90
from Philadelphia, PA
Length of ownership:3 months
I have my Mother's history back to 1600. M Father's maternal history back nine generations. None of those names appear on my list of relatives.As for the heath part, I do nit match up. I have a wrong report. I am not adopted!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 2, 2018
Thank you for your feedback. DNA Relatives is an optional opt-in feature that locates other 23andMe members that match your DNA. Note that for relatives to appear on your list, they must have been genotyped by 23andMe and opted in to participate in the feature.
Written by a customer while visiting 23andme.com
Customer Rating
1
Confusing
on October 28, 2018
Posted by: Gavilian
from New Mexico [NM]
Length of ownership:1 month
A bunch information with not a lot explanation and there is no family members over seas.I kinda wanted to see famous people in history that were related. There is no comprehensive surname database your system is so scattered. You can't clearly see any family tree or even the morphology of surnames. Also the health traits didn't learn anything I wanted to know mental disorders and other risk factors.its hard to navigate I wish they had like online helper you could ask questions.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 2, 2018
Thank you for your feedback. At this time we are only able to determine if you share a genetic relationship with others who have been genotyped by 23andMe. If a notable individual has been genotyped and you match their DNA, we will mention this on your haplogroup report.
The Surname filter within DNA Relatives shows the surnames that your matches have listed on their profiles. Keep in mind that DNA Relatives does not use surnames or other self-reported information to find your matches.
Additionally, we don't offer health reports on mental disorders. For more information about the reports we offer, visit: https://www.23andme.com/dna-health-ancestry/
The Surname filter within DNA Relatives shows the surnames that your matches have listed on their profiles. Keep in mind that DNA Relatives does not use surnames or other self-reported information to find your matches.
Additionally, we don't offer health reports on mental disorders. For more information about the reports we offer, visit: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com