Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Missing features
on March 14, 2018
Posted by: znarf
from Newcastle, WA, USA
Length of ownership:3 months
I upgraded from just the ancestry to the full report and my report has only half the information compared to my fiance's report. Not worth the extra $125.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 16, 2018
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-reports-list/
If you have questions regarding the availability of reports in your account, contact our Customer Care Team here: http://23me.co/23andMeCC
You can preview a full list of available reports here: https://www.23andme.com/dna-reports-list/
If you have questions regarding the availability of reports in your account, contact our Customer Care Team here: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
5
Finally know my heritage
on August 28, 2019
Posted by: Jacky
from Western NY
Length of ownership:1 month
I’m so grateful to finally know my true identity. Always wondered where my ancestors immigrated from and now I know and can start the process of tracing my family tree
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
23andMe Reports Are Enlightening
on May 22, 2020
Posted by: Margaret_C
from Zachary, Louisiana
Length of ownership:1 year or longer
I am very pleased with the results provided on my DNA. The heritage side has produced two new cousins which I have become close. I don't remember what the form I completed looked like, but I would like to have it emphasize a woman should use their MAIDEN name. It is problematic when when use their married names. Overall, my experience with the results of DNA here at 23andMe has been enjoyable, educational, andhas expanded my lineage by two generations. I highly recommend to everyone, have your DNA done, and use 23andMe.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not informative
on May 19, 2017
Posted by: Betty 29
from Richmond, VA, United States
Length of ownership:1 month
I don't recommend this DNA because is a waste of money. There is not well informed about how to understand better the DNA segments and other stuff. How to get contact to DNA relatives.
Also the website is not easy to use.
Also the website is not easy to use.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 24, 2017
Thank you for your feedback. Keep in mind that each report includes a Scientific Details tab that includes more detailed information about what your results mean.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
The DNA Relatives feature is located under the "Tools" section of your 23andMe account. For more information about DNA Relatives, please visit https://customercare.23andme.com/hc/en-us/articles/212170958-DNA-Relatives-Detecting-Relatives-and-Predicting-Relationships
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
The DNA Relatives feature is located under the "Tools" section of your 23andMe account. For more information about DNA Relatives, please visit https://customercare.23andme.com/hc/en-us/articles/212170958-DNA-Relatives-Detecting-Relatives-and-Predicting-Relationships
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing
on April 15, 2019
Posted by: Paige1212
from Vero Beach, Florida
Length of ownership:1 year or longer
I am so happy I bought this kit!! It is very accurate and has help lead me to cousins I never knew I had! Thank you 23andme!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Lots of American relatives
on May 14, 2020
Posted by: JERRIN THOMAS
from Kumbanad
Length of ownership:6 months
I bought it a few months ago and it has its goods and bads. First of all, i have twenty and forty times more relatives compared to other dna testing companies although they are all from one country, U. S. A. There are very helpful health suggestions and recommendations based on the questionnaire. The ydna and mtdna haplogroup analysis are very critically accurate. The ancestry data provides previously unknown and vivid information. The bad things are that there is no option to enter my caste/ethnic group. As an Indian, I find that extremely disappointing because it undermines our social traditions, customs and values. Caste is very important for each and every South Asian community to this day. Caste works like ethnic groups in the subcontinent because people marry, socialize based on caste and ethnic group traditions.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
What we share with our descendants
on November 11, 2020
Posted by: BillO
from Muskogee, Oklahoma
Length of ownership:1 year or longer
My daughter bought me a membership last Christmas. She had recently had children of her own, providing me with grandchildren in the process. We knew that some of my health challenges had passed down to her; an elevated risk for heart disease, cholesterol readings that make you think of pudding in your veins, hypothyroidism... Having grandchildren has affected me more than I would have imagined. To think that these health problems of mine have been passed along to yet another generation spurs me to do anything I can to change that legacy. I believe that the best chance to change it lies in understanding the knowledge contained in our genes, in translating the language of creation. I have enthusiastically participated in any of the study programs, participating in surveys. Like any organization one belongs to, you will find that participating in the research will bring more satisfaction. I appreciate the work 23andMe is doing to increase our knowledge of the miracle of human genetics.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Heritage and traits
on May 27, 2017
Posted by: Lady Liz
from St. Petersburg, FL, United States
Length of ownership:1 month
Very generic results. My heritage is European. Big deal. I've always known that.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 31, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com