Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Nice but confusing.
on February 20, 2017
Posted by: Mikeogh
from Schenectady, NY, United States
Length of ownership:1 month
The definition of regions is way to gross. Look at Africa, it is made up of many countries not just a blob called Africa. The same with Europe. Haplogroups is so poorly explained that it is useless unless perhaps if you already were an expert. It's great to have another source of finding and restoring relationships, but overall I am disappointed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 22, 2017
Thank you for your feedback. To view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards.
In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards.
In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
Confirmation on family tree
on March 12, 2017
Posted by: Deni
from Townville, South Carolina, United States
Length of ownership:6 months
I wanted to see how and if my lineage was what the family always said. They would kid around about were we all came from but 23and me confimed everything
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
https://customercare.23andme.com/hc/en-us/categories/201645477-Reports
https://customercare.23andme.com/hc/en-us/categories/201645477-Reports
Written by a customer while visiting 23andme.com
Customer Rating
1
don't buy
on March 19, 2017
Posted by: steve10
from new york
Length of ownership:3 months
do not buy a wast of money. it told me everything i already knew. and missed things i know. a wast of $200
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that many traits are influenced by multiple factors. Traits may be influenced to varying degrees by genetics and the environment. Also, the findings may not be representative of all individuals.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that many traits are influenced by multiple factors. Traits may be influenced to varying degrees by genetics and the environment. Also, the findings may not be representative of all individuals.
Written by a customer while visiting 23andme.com
Customer Rating
3
Generic based
on March 29, 2017
Posted by: Uncle Gary
from Bay City, Mi.
Length of ownership:6 months
Wished it was more not a off shelf description of family
Written by a customer while visiting 23andme.com
Customer Rating
1
Too General
on April 25, 2017
Posted by: mamie310
from Wilmington, DE, United States
Length of ownership:1 month
I guess I was expecting more detail. I did not like having Irish and British put in same category. Also, although my printer works fine, I cannot get any reports from 23andme to print.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits, and ancestry.
The Ancestry Composition results reflect where your ancestors lived before the widespread migrations of the past few hundred years. When people first arrived in the region now known as Great Britain, which includes England, Scotland and Wales, as well as the region of Ireland tens of thousands of years ago, these two regions were physically joined to one another. Today the people of these regions descend from Celtic, Saxon, and Viking ancestors.
You can now print optimized versions of all your 23andMe reports. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report.
The Ancestry Composition results reflect where your ancestors lived before the widespread migrations of the past few hundred years. When people first arrived in the region now known as Great Britain, which includes England, Scotland and Wales, as well as the region of Ireland tens of thousands of years ago, these two regions were physically joined to one another. Today the people of these regions descend from Celtic, Saxon, and Viking ancestors.
You can now print optimized versions of all your 23andMe reports. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report.
Written by a customer while visiting 23andme.com
Customer Rating
1
very disappointed lots of promise no delivery
on May 8, 2017
Posted by: graybeard
Length of ownership:1 month
Lots of promise no real delivery on either heart or ansestry
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 10, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
Extremely Insightful
on January 19, 2018
Posted by: Joanie84
from Tuxedo Park, NY, United States
Length of ownership:3 months
I absolutely love 23 and me. The health reports are so insightful and interesting and have helped me learn more about myself than I ever thought possible. The ancestry reports are awesome! I wasn't surprised by my findings, as they were 100% spot on with what I already knew, but learning about my Maternal Haplogroup was so awesome!! I am hoping over time to connect with more relatives. I absolutely LOVE 23 and Me and all I have learned and am continuing to learn!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
To hard
on February 19, 2018
Posted by: oneCherokee
from NV, USA
Length of ownership:1 year or longer
Site is so confusing. Came across things that I didn't know were here.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 21, 2018
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com