Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Family History vs. DNA trail
on October 31, 2019
Posted by: BooK
from Dallas, Texas
Length of ownership:3 months
The DNA informaion reinforced the informaion we have gathered tracing back our family tree. The information provided on health charactersitics has been matches known family history.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Over all okay but disappointing!
on January 28, 2017
Posted by: Saboley
Length of ownership:1 month
Overall okay but disappointing. I was hoping for more spcifics.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 1, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
3
Wanted More
on January 28, 2017
Posted by: PackerFan
from NC, United States
Length of ownership:1 month
Researched other DNA sites and felt your site would be the most thorough considering the cost (which was more expensive), and the advertised content. Was disappointed in that you do not follow up with some kind of paper booklet or printout of results. It could even be something the consumer could request. Sometimes paper in hand is still the best!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 1, 2017
Thank you for your feedback. The information available to you through the 23andMe Personal Genome Service is presented exclusively online within your 23andMe account. We do not send printed versions of your various 23andMe reports via mail or email.
Your online 23andMe account contains information that is automatically updated as we are able to improve our existing reports and add new reports. We would be unable to make these continual updates and improvements if we mailed hard copies of your results.
Your online 23andMe account contains information that is automatically updated as we are able to improve our existing reports and add new reports. We would be unable to make these continual updates and improvements if we mailed hard copies of your results.
Written by a customer while visiting 23andme.com
Customer Rating
1
Nice but confusing.
on February 20, 2017
Posted by: Mikeogh
from Schenectady, NY, United States
Length of ownership:1 month
The definition of regions is way to gross. Look at Africa, it is made up of many countries not just a blob called Africa. The same with Europe. Haplogroups is so poorly explained that it is useless unless perhaps if you already were an expert. It's great to have another source of finding and restoring relationships, but overall I am disappointed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 22, 2017
Thank you for your feedback. To view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards.
In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards.
In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
Confirmation on family tree
on March 12, 2017
Posted by: Deni
from Townville, South Carolina, United States
Length of ownership:6 months
I wanted to see how and if my lineage was what the family always said. They would kid around about were we all came from but 23and me confimed everything
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
https://customercare.23andme.com/hc/en-us/categories/201645477-Reports
https://customercare.23andme.com/hc/en-us/categories/201645477-Reports
Written by a customer while visiting 23andme.com
Customer Rating
1
don't buy
on March 19, 2017
Posted by: steve10
from new york
Length of ownership:3 months
do not buy a wast of money. it told me everything i already knew. and missed things i know. a wast of $200
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that many traits are influenced by multiple factors. Traits may be influenced to varying degrees by genetics and the environment. Also, the findings may not be representative of all individuals.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that many traits are influenced by multiple factors. Traits may be influenced to varying degrees by genetics and the environment. Also, the findings may not be representative of all individuals.
Written by a customer while visiting 23andme.com
Customer Rating
3
Generic based
on March 29, 2017
Posted by: Uncle Gary
from Bay City, Mi.
Length of ownership:6 months
Wished it was more not a off shelf description of family
Written by a customer while visiting 23andme.com
Customer Rating
1
Too General
on April 25, 2017
Posted by: mamie310
from Wilmington, DE, United States
Length of ownership:1 month
I guess I was expecting more detail. I did not like having Irish and British put in same category. Also, although my printer works fine, I cannot get any reports from 23andme to print.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits, and ancestry.
The Ancestry Composition results reflect where your ancestors lived before the widespread migrations of the past few hundred years. When people first arrived in the region now known as Great Britain, which includes England, Scotland and Wales, as well as the region of Ireland tens of thousands of years ago, these two regions were physically joined to one another. Today the people of these regions descend from Celtic, Saxon, and Viking ancestors.
You can now print optimized versions of all your 23andMe reports. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report.
The Ancestry Composition results reflect where your ancestors lived before the widespread migrations of the past few hundred years. When people first arrived in the region now known as Great Britain, which includes England, Scotland and Wales, as well as the region of Ireland tens of thousands of years ago, these two regions were physically joined to one another. Today the people of these regions descend from Celtic, Saxon, and Viking ancestors.
You can now print optimized versions of all your 23andMe reports. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report.
Written by a customer while visiting 23andme.com