Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Incomprehensible reports
on November 12, 2018
Posted by: Darnold
from Haines, Alaska
Length of ownership:1 year or longer
Much of the data on this site is totally incomprehensible to the average Ph.D. unless yours is in biology or mathematics. I really wish that simplified explanations were available. I have a Ph.D. in education with a focus on physical and social sciences.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, November 16, 2018
Thank you for your feedback. We have an ongoing improvement process and are committed to addressing customer feedback.
In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
If you have questions about your reports, contact our Customer Care Team here: https://23and.me/CCRequest
In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
If you have questions about your reports, contact our Customer Care Team here: https://23and.me/CCRequest
Written by a customer while visiting 23andme.com
Customer Rating
1
Terrible new features
on October 21, 2018
Posted by: cart
from burlington vt
Length of ownership:1 year or longer
I don't understand why you are asking questions all the time now. 'when open it on the home page there are questions that are silly about caffeine???
I joined many years ago, and found it fascinating though complicated. I recently bought a subscription for my 4 children...to a fault, they all say it is stupid, that you ask them too many questions. They are finding it very difficult to find any information. I plan to phone someone at 23andme soon to have a conversation about this, but I just got a call from a very upset daughter that prompted this letter.
I joined many years ago, and found it fascinating though complicated. I recently bought a subscription for my 4 children...to a fault, they all say it is stupid, that you ask them too many questions. They are finding it very difficult to find any information. I plan to phone someone at 23andme soon to have a conversation about this, but I just got a call from a very upset daughter that prompted this letter.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, October 26, 2018
Thanks for your feedback. Your participation in our research project is completely voluntary. Choosing not to participate will not affect access to your genetic data or use of the Personal Genome Service. Even if you have given consent to participate, you are not required to take the surveys; you may choose to take all, some, or none of the surveys.
Your genetic analysis results are not connected to or derived from your survey answers. You can opt out of participating in research at anytime by navigating to your Account Settings page.
Your genetic analysis results are not connected to or derived from your survey answers. You can opt out of participating in research at anytime by navigating to your Account Settings page.
Written by a customer while visiting 23andme.com
Customer Rating
5
Very Detailed & Informative
on November 28, 2018
Posted by: Son of Scotland
from Olympia, WA
Length of ownership:1 year or longer
This is a great tool! I have made connections and started filling in gaps in my ancestry. I have found close family members I've never met or knew about until now.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Found family
on January 29, 2021
Posted by: Irene121
from Norwood Massachusetts
Length of ownership:3 months
First I didn’t know my father’s medical history not only did I learn his history I found my lost family.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
I love the health and ancestry.
on February 19, 2019
Posted by: patch
from Texas
Length of ownership:1 year or longer
My father died when I was young. While I had some information, nothing past my great grandparents names. I have history now, made connections, information on their lives and deaths. I love genealogy and I've shared everything I've found out. Thank you.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Learned I have a niece!
on August 29, 2019
Posted by: New Auntie
from North Carolina
Length of ownership:1 month
I took the test just wanting the health results and thought the ancestry would be cool. Instead I found out that I had a niece that my family didn’t know about and she had taken the test searching for her biological family. It has been great to learn amid each other and unite my brother with the daughter he didn’t know he had!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Easily Understandable
on March 5, 2019
Posted by: Lex96
from Sioux City
Length of ownership:1 year or longer
The way 23 and Me explains everything is accessible to the average person
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Love Health & Connections. Ancestry Issues!!!
on April 24, 2018
Posted by: Texan46
from Houston, Texas
Length of ownership:3 months
On the positive side, I am extremely impressed with the comprehensive array of reports that are available, especially if you do Health + Ancestry. Unfortunately, my Ancestry experience with 23andme is unsatisfactory. I and my sister have both done 23andme. We happen to know our parentage very well, and we are unusual in that our father (we have different mothers) is from Uganda, in East Africa. We both have done ancestry composition with a competing company and that competition rightly discerned that my sister is 97% East African (due to her Ugandan mother and father) and that I am ~48% East African (due to my Ugandan father and Black American mother). 23andme's ancestry composition for us was silly, identifying both of us as over 70+% West African with negligible East African content. That is such an obvious flaw given our knowledge of our parentage and confirmation of our siblingship that it calls into question (in my mind) the accuracy of all of the other information I've gotten from 23andme. While I love the flow and feel of 23andme's services, I can't recommend it to anyone else because the ancestry composition analysis for my family is verifiably off in a big way.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, April 26, 2018
Thank you for your feedback. We are currently able to break out West African,
East African, Central and South African and broadly Sub-Saharan African populations.
Keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
We have launched the African Genetics Project to help advance our research on African ancestry. Our aim is to help people make new discoveries about their African identity by way of their DNA.
East African, Central and South African and broadly Sub-Saharan African populations.
Keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
We have launched the African Genetics Project to help advance our research on African ancestry. Our aim is to help people make new discoveries about their African identity by way of their DNA.
Written by a customer while visiting 23andme.com