Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Found family
on January 29, 2021
Posted by: Irene121
from Norwood Massachusetts
Length of ownership:3 months
First I didn’t know my father’s medical history not only did I learn his history I found my lost family.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
I love the health and ancestry.
on February 19, 2019
Posted by: patch
from Texas
Length of ownership:1 year or longer
My father died when I was young. While I had some information, nothing past my great grandparents names. I have history now, made connections, information on their lives and deaths. I love genealogy and I've shared everything I've found out. Thank you.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Learned I have a niece!
on August 29, 2019
Posted by: New Auntie
from North Carolina
Length of ownership:1 month
I took the test just wanting the health results and thought the ancestry would be cool. Instead I found out that I had a niece that my family didn’t know about and she had taken the test searching for her biological family. It has been great to learn amid each other and unite my brother with the daughter he didn’t know he had!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Easily Understandable
on March 5, 2019
Posted by: Lex96
from Sioux City
Length of ownership:1 year or longer
The way 23 and Me explains everything is accessible to the average person
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Love Health & Connections. Ancestry Issues!!!
on April 24, 2018
Posted by: Texan46
from Houston, Texas
Length of ownership:3 months
On the positive side, I am extremely impressed with the comprehensive array of reports that are available, especially if you do Health + Ancestry. Unfortunately, my Ancestry experience with 23andme is unsatisfactory. I and my sister have both done 23andme. We happen to know our parentage very well, and we are unusual in that our father (we have different mothers) is from Uganda, in East Africa. We both have done ancestry composition with a competing company and that competition rightly discerned that my sister is 97% East African (due to her Ugandan mother and father) and that I am ~48% East African (due to my Ugandan father and Black American mother). 23andme's ancestry composition for us was silly, identifying both of us as over 70+% West African with negligible East African content. That is such an obvious flaw given our knowledge of our parentage and confirmation of our siblingship that it calls into question (in my mind) the accuracy of all of the other information I've gotten from 23andme. While I love the flow and feel of 23andme's services, I can't recommend it to anyone else because the ancestry composition analysis for my family is verifiably off in a big way.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, April 26, 2018
Thank you for your feedback. We are currently able to break out West African,
East African, Central and South African and broadly Sub-Saharan African populations.
Keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
We have launched the African Genetics Project to help advance our research on African ancestry. Our aim is to help people make new discoveries about their African identity by way of their DNA.
East African, Central and South African and broadly Sub-Saharan African populations.
Keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
We have launched the African Genetics Project to help advance our research on African ancestry. Our aim is to help people make new discoveries about their African identity by way of their DNA.
Written by a customer while visiting 23andme.com
Customer Rating
4
Family History vs. DNA trail
on October 31, 2019
Posted by: BooK
from Dallas, Texas
Length of ownership:3 months
The DNA informaion reinforced the informaion we have gathered tracing back our family tree. The information provided on health charactersitics has been matches known family history.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Over all okay but disappointing!
on January 28, 2017
Posted by: Saboley
Length of ownership:1 month
Overall okay but disappointing. I was hoping for more spcifics.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 1, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
3
Wanted More
on January 28, 2017
Posted by: PackerFan
from NC, United States
Length of ownership:1 month
Researched other DNA sites and felt your site would be the most thorough considering the cost (which was more expensive), and the advertised content. Was disappointed in that you do not follow up with some kind of paper booklet or printout of results. It could even be something the consumer could request. Sometimes paper in hand is still the best!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 1, 2017
Thank you for your feedback. The information available to you through the 23andMe Personal Genome Service is presented exclusively online within your 23andMe account. We do not send printed versions of your various 23andMe reports via mail or email.
Your online 23andMe account contains information that is automatically updated as we are able to improve our existing reports and add new reports. We would be unable to make these continual updates and improvements if we mailed hard copies of your results.
Your online 23andMe account contains information that is automatically updated as we are able to improve our existing reports and add new reports. We would be unable to make these continual updates and improvements if we mailed hard copies of your results.
Written by a customer while visiting 23andme.com