Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Learned I have a niece!
on August 29, 2019
Posted by: New Auntie
from North Carolina
Length of ownership:1 month
I took the test just wanting the health results and thought the ancestry would be cool. Instead I found out that I had a niece that my family didn’t know about and she had taken the test searching for her biological family. It has been great to learn amid each other and unite my brother with the daughter he didn’t know he had!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Easily Understandable
on March 5, 2019
Posted by: Lex96
from Sioux City
Length of ownership:1 year or longer
The way 23 and Me explains everything is accessible to the average person
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Love Health & Connections. Ancestry Issues!!!
on April 24, 2018
Posted by: Texan46
from Houston, Texas
Length of ownership:3 months
On the positive side, I am extremely impressed with the comprehensive array of reports that are available, especially if you do Health + Ancestry. Unfortunately, my Ancestry experience with 23andme is unsatisfactory. I and my sister have both done 23andme. We happen to know our parentage very well, and we are unusual in that our father (we have different mothers) is from Uganda, in East Africa. We both have done ancestry composition with a competing company and that competition rightly discerned that my sister is 97% East African (due to her Ugandan mother and father) and that I am ~48% East African (due to my Ugandan father and Black American mother). 23andme's ancestry composition for us was silly, identifying both of us as over 70+% West African with negligible East African content. That is such an obvious flaw given our knowledge of our parentage and confirmation of our siblingship that it calls into question (in my mind) the accuracy of all of the other information I've gotten from 23andme. While I love the flow and feel of 23andme's services, I can't recommend it to anyone else because the ancestry composition analysis for my family is verifiably off in a big way.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, April 26, 2018
Thank you for your feedback. We are currently able to break out West African,
East African, Central and South African and broadly Sub-Saharan African populations.
Keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
We have launched the African Genetics Project to help advance our research on African ancestry. Our aim is to help people make new discoveries about their African identity by way of their DNA.
East African, Central and South African and broadly Sub-Saharan African populations.
Keep in mind that your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
We have launched the African Genetics Project to help advance our research on African ancestry. Our aim is to help people make new discoveries about their African identity by way of their DNA.
Written by a customer while visiting 23andme.com
Customer Rating
4
Family History vs. DNA trail
on October 31, 2019
Posted by: BooK
from Dallas, Texas
Length of ownership:3 months
The DNA informaion reinforced the informaion we have gathered tracing back our family tree. The information provided on health charactersitics has been matches known family history.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Over all okay but disappointing!
on January 28, 2017
Posted by: Saboley
Length of ownership:1 month
Overall okay but disappointing. I was hoping for more spcifics.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 1, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
3
Wanted More
on January 28, 2017
Posted by: PackerFan
from NC, United States
Length of ownership:1 month
Researched other DNA sites and felt your site would be the most thorough considering the cost (which was more expensive), and the advertised content. Was disappointed in that you do not follow up with some kind of paper booklet or printout of results. It could even be something the consumer could request. Sometimes paper in hand is still the best!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 1, 2017
Thank you for your feedback. The information available to you through the 23andMe Personal Genome Service is presented exclusively online within your 23andMe account. We do not send printed versions of your various 23andMe reports via mail or email.
Your online 23andMe account contains information that is automatically updated as we are able to improve our existing reports and add new reports. We would be unable to make these continual updates and improvements if we mailed hard copies of your results.
Your online 23andMe account contains information that is automatically updated as we are able to improve our existing reports and add new reports. We would be unable to make these continual updates and improvements if we mailed hard copies of your results.
Written by a customer while visiting 23andme.com
Customer Rating
1
Nice but confusing.
on February 20, 2017
Posted by: Mikeogh
from Schenectady, NY, United States
Length of ownership:1 month
The definition of regions is way to gross. Look at Africa, it is made up of many countries not just a blob called Africa. The same with Europe. Haplogroups is so poorly explained that it is useless unless perhaps if you already were an expert. It's great to have another source of finding and restoring relationships, but overall I am disappointed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 22, 2017
Thank you for your feedback. To view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards.
In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards.
In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
Confirmation on family tree
on March 12, 2017
Posted by: Deni
from Townville, South Carolina, United States
Length of ownership:6 months
I wanted to see how and if my lineage was what the family always said. They would kid around about were we all came from but 23and me confimed everything
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
https://customercare.23andme.com/hc/en-us/categories/201645477-Reports
https://customercare.23andme.com/hc/en-us/categories/201645477-Reports
Written by a customer while visiting 23andme.com