Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Pendulumn JoAn's Family (23andMe)
on December 20, 2018
Posted by: Pendulumn
from Florida
Length of ownership:1 year or longer
I am enjoying the updates as we go and determining where my ancestors would have been within the last 200 years. I am noticing some inconsistencies amount connections (it doesn't identify Switzerland for me but it does for my father & grand mother. It doesn't include France for me but, it does for my mother) seems like it would be nice it if reviewed & linked family members based on their connections somehow.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
very detailed
on January 16, 2019
Posted by: kimmeeG
from Hawaii
Length of ownership:1 year or longer
this has been a very valuable tool for me i have found out a lot about myself including being a descendant from one of the first pilgrims of the Mayflower !
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
My gift that keeps wanting.
on April 3, 2023
Posted by: Bubbalou
from Texas
Length of ownership:3 months
This was/is a gift that wants money to continue which I refuse to do.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
TOO HARD TO USE!
on August 7, 2018
Posted by: Realtor Vicki
from Algonquin, IL
Length of ownership:1 month
This Kit is NOT for the typical layman to use. It is very very complex and unless your ancestors have purchased from the same company they don't show up. I have over 900 ancestors (all 2nd 3rd or 4th cousin's) and can't reach ONE of them. Don't plan on making a family tree using this product. And I wanted to know if my cancer was genetic. HA! You need to be a doctor to figure out this jibberish!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, August 14, 2018
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
Useless
on October 2, 2018
Posted by: Rach
from Houston & NY
Length of ownership:1 year or longer
Not one change on any of my reports or my DNA "relatives"...not one after at least 2 years or more. What good is this? Is it really possible in all of the world, not one other "DNA relative" has test through 23andme?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care , October 5, 2018
Thank you for your feedback. One of the features included in our service is called DNA Relatives. DNA Relatives locates other 23andMe members that match your DNA. This feature estimates a predicted relationship and range using the length and number of segments and percent DNA shared. When two people share identical segments of DNA, this indicates that they share a recent common ancestor.
Unlike other genetic genealogy services that identify relationships on only the direct paternal or maternal lines, DNA Relatives can identify relationships on any branch of your family tree. It does this by taking advantage of the autosomal chromosomes—the 22 chromosomes that are passed down from your ancestors on both sides of your family.
Keep in mind that the number of relatives will vary for each person and will grow over time as more people join 23andMe.
Please refer to the following link for additional information regarding DNA Relatives: https://customercare.23andme.com/hc/en-us/articles/115004659068-DNA-Relatives-The-Basics
Unlike other genetic genealogy services that identify relationships on only the direct paternal or maternal lines, DNA Relatives can identify relationships on any branch of your family tree. It does this by taking advantage of the autosomal chromosomes—the 22 chromosomes that are passed down from your ancestors on both sides of your family.
Keep in mind that the number of relatives will vary for each person and will grow over time as more people join 23andMe.
Please refer to the following link for additional information regarding DNA Relatives: https://customercare.23andme.com/hc/en-us/articles/115004659068-DNA-Relatives-The-Basics
Written by a customer while visiting 23andme.com
Customer Rating
1
Waist of money
on April 25, 2017
Posted by: Azdon
from Arizona, United States
Length of ownership:1 month
Other DNA test companies offer much more ancestor information. I received 2 less reports than my girlfriend. Carrier status and Traits did not show up not epigenetic health risks. I am very disappointed with this service.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not Accurate!!!!
on May 6, 2017
Posted by: Curt11839
from Clermont, Florida
Length of ownership:3 months
My wife and I both know for a fact that we should have a great deal of native american in our bloodline. My grandfather and grandmother were both full blooded Cherokee native americans and yet my DNA came back that I am less than .01 native american. My father was of clear German descent and my DNA came back at less than .01% German. My wife's grandfather and grandmother were also full blooded Cherokee native american and her DNA came back at less than .01 native american. Her mother was 100% German directly from Germany and yet her DNA came back at .14% German and 51% British/Irish. Our ancestry is not in dispute! Now I don't claim to understand all the finer points of DNA, but I find it really hard to understand how both of our DNA results could come back so convoluted.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 10, 2017
Thank you for your feedback. Providing each and every one of our customers with accurate data is a top priority for 23andMe. We have several quality control steps during the processing and loading of genetic data.
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. Your results from 23andMe can only show you what can be seen in your DNA. If you do not see some of your ancestry assigned as expected, this is because you more closely resembled our other reference populations genetically. Note that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. Your results from 23andMe can only show you what can be seen in your DNA. If you do not see some of your ancestry assigned as expected, this is because you more closely resembled our other reference populations genetically. Note that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
5
Birth family
on April 30, 2018
Posted by: Anonymous
from Putnam, NY
Length of ownership:1 year or longer
I have connected with my birth family and could not have done this without the DNA results.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com