Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Half siblings?
on October 6, 2025
Posted by: Mydad
Length of ownership:1 year or longer
For the longest time, I would occassionally look at my DNA relatives without any anxiety... curiosity, I guess! Recently, I looked at this same list and discovered that my siblings are Half. It never said Half in the past. If it had, I could have asked my older brother or a relative. Now I can't they have all past on.... Can you imagine finding out your dad who you dearly love is not your dad and your siblings are half/ I am 73 years old. It's devastating for me and my family too.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
What recent order? I haven't ordered in YEARS.
on November 1, 2025
Posted by: Pocodiva
from Columbus OH
Length of ownership:1 year or longer
Is this a joke? Spam? Fraud? What's going on here?
Written by a customer while visiting 23andme.com
Customer Rating
2
Not what I thought
on November 25, 2025
Posted by: InApp Purchases Required
from Vacaville Ca
Length of ownership:3 months
It took me three years to finally buy the 23 in me, and once I did, the app asked me for all these extra charges and purchases to get the information that it described in advertisements. I got the basic information and I do appreciate that information I didn’t know but now to find out health and all that I have to pay another 200 and something dollars like that’s ridiculous
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Billed for something i have not renewed
on November 29, 2025
Posted by: MikeZ
from Florida
Length of ownership:1 year or longer
Horrible false billing for something i have not renewed
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Horrible software and security verification
on November 29, 2025
Posted by: MPK1
from Missoula, Montana
Length of ownership:1 year or longer
I can't access my data or sign in, the cloud flare verification continually loops
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Meh
on December 16, 2025
Posted by: KoTu
from california
Length of ownership:1 year or longer
I upgraded to the health product and it wasn't all that revealing. A lot of the items (without upgrading again) are things I'm already aware of, or don't make a difference to my health. Though they're still interesting (such as how itchy mosquito bites are for me) I don't find it entirely accurate or helpful. There were a few items that were helpful to know, however, given the accuracy of the other items, I'm not sure how much I can trust the accuracy of these critical items (such as likelihood of genetic disease). The overall value of the product I received was low compared to the price.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Good features
on December 12, 2017
Posted by: Anonymous
from North Pole, Alaska
Length of ownership:1 year or longer
My husband and I have used this and have been satisfied except that my brother (we have the same mother and father) is listed as my nephew. That is not possible.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
research
on February 26, 2018
Posted by: annom
from MI, USA
Length of ownership:1 year or longer
your " research" isn't....you make assumptions from the questions you ask. And 9 times out of 10 you have been wrong.....I have inherited genetic health problems and you are looking for things no one has heard of....no help
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 28, 2018
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
The Trait reports provide your likelihood of having certain characteristics. You can learn how your DNA affects your hair color, taste preferences and more.
While many traits are highly influenced by genetics, there are other non-genetic factors that affect the expression of certain traits.
To learn more about a trait, navigate to the result of interest and scroll to the About section. This section will tell you the description, biology, and non-genetic factors that are associated with the feature.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
The Trait reports provide your likelihood of having certain characteristics. You can learn how your DNA affects your hair color, taste preferences and more.
While many traits are highly influenced by genetics, there are other non-genetic factors that affect the expression of certain traits.
To learn more about a trait, navigate to the result of interest and scroll to the About section. This section will tell you the description, biology, and non-genetic factors that are associated with the feature.
Written by a customer while visiting 23andme.com