Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
Mental acuity test
on March 1, 2018
Posted by: jlitzza
from Sacramento, CA, USA
Length of ownership:3 months
I did not like your mental acuity test where in a picture was shown and a number key was to be pressed. This test is biased for smaller hands. A major fault I had with the test was my fingers losing registration with the three keys and thus pressing the wrong key.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
New DNA regions
on March 19, 2018
Posted by: Paolo
Length of ownership:6 months
You are taking too long to roll out the new dna regions
Written by a customer while visiting 23andme.com
Customer Rating
3
GREAT site for 4th cousins and further beyond
on April 3, 2018
Posted by: Divacity01
from United States
Length of ownership:1 year or longer
This site hasn't matched me with any close relatives except for 2, that I still don't know. Good health reports.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Think before you pay
on April 6, 2018
Posted by: walcb
from Illinois, USA
Length of ownership:1 year or longer
23+Me provides a unique service with their health and defective gene DNA analysis. If you hope to use this service for genealogical research you are in for a huge disappointment. Cousin response rate runs around 10% probably because most of the customers are not into genealogy. By being allowed to compose or upload a family tree, coupled with the low response rate of DNA relatives, researching cousins to extend your tree is nearly impossible.
Written by a customer while visiting 23andme.com
Customer Rating
5
A real look into who you are!
on April 30, 2018
Posted by: rrpauld
from Dallas, TX
Length of ownership:1 year or longer
I never thought I'd kept checking back on a DNA website as much as I do, but I use it almost weekly! It's super cool to be able to see where your ancestors came from, learn about your health, and connect with DNA relatives at the same time!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing!! Easy to use.
on May 29, 2018
Posted by: JenMarie333
from Eaton Rapids, MI.
Length of ownership:1 year or longer
I love the hole thing Ancestry plus the Health. You find amazing people/family on here. I love finally finding out my race. The health part is stunning!! I have had a few family members do theirs as well. Try it and you'll love it. Thank you so much for everything you all do to make this happen. Loving it...
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
love 23 and me
on June 4, 2018
Posted by: genie692
from Indiana
Length of ownership:1 year or longer
It was the first DNA I ventured into. therefore I got the original "health profiles" and was well pleased with it. It was spot on for what i already knew. and gave me areas to pay attention to in the future.
the connection with cousins has been wonderful!! I did get some unexpected results, but they fit with anecdotal info i had received from another researcher. I then participated in another company's DNA test and the results were amazingly
close.
close.
Thank you 23 and Me
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Disappointed by latest slapdash ancestry update
on July 27, 2018
Posted by: Jackie2727
from Not NewYork NewYork
Length of ownership:1 year or longer
I bought this 4-5 years ago but the recent update to the ancestry profile removed several of the smaller population increments (the 0.5 percent portions) from my ancestry and what was "updated" now seems less reflective of what I know or have found to be there. I realize that the small increments have been just "genetic noise," but it still seemed a mess. I would have preferred no update. It seemed like a quick, sloppy job. I am getting my family members tested by another company. I have lost faith based on the update.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, July 27, 2018
Thank you for your feedback. We recently released an update to your report that impacts the smallest percentages in your Ancestry Composition results. Any assignment previously labeled as <0.1% was either rounded up to 0.1% or rounded down to 0.0%. Assignments rounded to 0.0% were removed from your results, because assignments of this size may be noise within the thousands of windows analyzed by the Ancestry Composition report.
We are constantly evaluating the performance of Ancestry Composition and when issues are identified that can lead to improvements in accuracy, those will be applied for all customers. Ancestry Composition is a living analysis, and customers should expect the results to continue to update as we make changes to the feature.
We are constantly evaluating the performance of Ancestry Composition and when issues are identified that can lead to improvements in accuracy, those will be applied for all customers. Ancestry Composition is a living analysis, and customers should expect the results to continue to update as we make changes to the feature.
Written by a customer while visiting 23andme.com