Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Awful!
on March 18, 2017
Posted by: awful1244
from AZ, United States
Length of ownership:1 month
they are not precise at all! They put you in categories (German/Irish). Well, what am I?! Am I german or am I Irish??? You can not consider them the same things!!!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for the feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on March 19, 2017
Posted by: No other name
Length of ownership:1 month
I am less likely to sneeze after eating chocolate, because of a neanderthal trait?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. In your Neanderthal Ancestry report, you can review the traits that may be influenced by your Neanderthal markers. Scientists at 23andMe have identified associations between specific Neanderthal markers and certain physical traits. For example, Neanderthals variants are known to contribute to straighter hair, sneezing after eating dark chocolate, less back hair, and height.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on March 28, 2017
Posted by: Gloria_the_Venetian
from Venice, VE, Italia
Length of ownership:1 week
I bought this to have confirmations about where my ancestors came from and to know about my carrier status... I'm disappointed that some very important carriers that can be life changing are not tested...
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 29, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
We will continue to work with the FDA to seek additional clearances for our product. However we are not able to speculate about changes to reports, or what may be available in the future, given our dialogue with the FDA is ongoing.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
We will continue to work with the FDA to seek additional clearances for our product. However we are not able to speculate about changes to reports, or what may be available in the future, given our dialogue with the FDA is ongoing.
Written by a customer while visiting 23andme.com
Customer Rating
5
As close to perfect science
on March 29, 2017
Posted by: Anonymous
from City of Sunrise, FL, United States
Length of ownership:1 month
It was wonderful finding out the missing links in my family ancestors
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great experience
on March 29, 2017
Posted by: LynneM
from Atlanta, GA, United States
Length of ownership:1 month
I'm new to the 23 and Me experience and find it fascinating! I've never done any kind of genealogy before, and this method makes it fun and pretty easy. I'm telling my family members all about it, so they will embark on the journey with me.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Right on the money!
on March 31, 2017
Posted by: Teckelhut
from Oregon, United States
Length of ownership:3 months
I did my genealogy several years ago so I knew what my ancestry was. But I decided to do this anyway to see if I could connect with others that are related to me. The DNA came back spot on. It stated that I was Northwestern European with 51.7% being British and Irish. That is absolutely correct. My mother is British and Irish and my father is Dutch, German and Scandinavian.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Not 100% Italian!
on March 31, 2017
Posted by: Anonymous
from Rochester, NY, United States
Length of ownership:1 month
My mother's Village, Faeto only has 3,000 people & not near any big Cities or Trade Routes. My father's side is from Bari & we traced back 4 Generations of Marriage Licenses & they were all Italian names. So we were blown away by the results because you were able to go back so much further. Balkan,NW Europe, Iberian Finnish, Ashkenazi Jewish & E. Africa, WOW! I called all my Irish, Jewish & Black friends & told them of my Report. We all had a good laugh & I encouraged them to get their own results.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
disappointed
on April 7, 2017
Posted by: bonsaipeace
Length of ownership:3 months
I was disappointed after reading the many great reviews to get my results, especially the health one. It had a result that was directly opposite to at least one of my health conditions. Additionally, the other information provided was really not helpful. And I am certain I have American Indian heritage, however, it did not show this at all. Very disappointed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 12, 2017
Thank you for your feedback. Providing each and every one of our customers with accurate data is a top priority for 23andMe.
Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
We'd like more information about your health reports. A Customer Care agent will follow up with you via email.
Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
We'd like more information about your health reports. A Customer Care agent will follow up with you via email.
Written by a customer while visiting 23andme.com