Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
NOT satisfied
on December 16, 2016
Posted by: Marie82756
from New Jersey, United States
Length of ownership:1 month
Don't waste your money. Very vague results and anything more entails spending more money on an "upgrade". I intend to express my disappointment to Dr. Oz as well.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 21, 2016
Thank you for your feedback. 23andMe provides you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
Keep in mind that to view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
Keep in mind that to view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
Written by a customer while visiting 23andme.com
Customer Rating
5
Understanding is half the battle...
on December 21, 2016
Posted by: Valy
from Mississippi, United States
Length of ownership:1 month
I watched a lot of YouTube videos on genealogy and they were intriguing. I have also seen them done on such shows on television and being in the south - I was curious and it was not a shocker... The knowing that I am mixed with African and European but finding some more flavor on my line was awesome... Yes, I have shared this information on FaceBook page with family and friends...
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Easy process
on January 18, 2017
Posted by: Curious Girl
from Monument, CO, United States
Length of ownership:1 month
I learned a lot about my ancestry and health in great detail.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Overall, not bad.
on January 23, 2017
Posted by: spunkygenes
from New York
Length of ownership:1 month
Pros:
- Really good timing, results came back within four weeks.
- Easy to navigate the website at all stages and the process was overall seamless.
- No false promises - it does what it says on the label pretty much.
- The comparisons between my own results and the results of others from the same pool of customers is also interesting.
- Really good timing, results came back within four weeks.
- Easy to navigate the website at all stages and the process was overall seamless.
- No false promises - it does what it says on the label pretty much.
- The comparisons between my own results and the results of others from the same pool of customers is also interesting.
Cons:
- The results were descriptive more than analytical. I already know what my hair colour is and I know my ring finger is longer than my index. I also know I am of South Asian descent - I didnt need to pay almost $200 to find these things out. I was expecting the results to be more detailed, for eg: which countries specifically was my ancestors from? I already know which continents they were from. Is there a significance to one finger being longer than the other?
- The results were descriptive more than analytical. I already know what my hair colour is and I know my ring finger is longer than my index. I also know I am of South Asian descent - I didnt need to pay almost $200 to find these things out. I was expecting the results to be more detailed, for eg: which countries specifically was my ancestors from? I already know which continents they were from. Is there a significance to one finger being longer than the other?
Overall:
It was cool to know that alot of the things could be found out from a DNA test . I didn't know the finger lengths could be determined; chin dimples; caffeine absorption; and unibrows. It was definitely interesting and I would still recommend to a friend but only depending on what they were hoping to find/test for. Probably only best for those wanting to test for any of the listed illnesses/diseases on the website.
It was cool to know that alot of the things could be found out from a DNA test . I didn't know the finger lengths could be determined; chin dimples; caffeine absorption; and unibrows. It was definitely interesting and I would still recommend to a friend but only depending on what they were hoping to find/test for. Probably only best for those wanting to test for any of the listed illnesses/diseases on the website.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Good features
on January 27, 2017
Posted by: Latraveler
from Sulphur, LA, United States
Length of ownership:1 month
The product is sort of good. I found out NOTHING new but this did confirm what my research had already told me - sort of.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, February 1, 2017
Thank you for your feedback. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
"Broadly" category is not helpful
on February 2, 2017
Posted by: Gorillaman
Length of ownership:1 month
I'm disappointed with the categories and the way they are used. Specifically, the breakdown in my European component shows "Iberian", "Italian" and "Broadly Southern European." The problem is that Southern European, by your definition, includes Iberian, Italian and Balkan so I really have no idea what percent Iberian nor Italian I am. I would much preferred an "educated guess" or an estimate breaking up the "Broadly Southern European" into something I can use. As it is, the best I can say is that I'm X% European. I already knew that without your help.
Disappointed, to say the least.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 8, 2017
Thank you for your feedback. Ancestry Composition has the ability to assign pieces of your DNA at several geographic scales, according to where these pieces of DNA are found to be common throughout the world. For example, one piece of DNA might be found only in Italian people, so we can with some confidence call this DNA "Italian". Another piece of DNA might be found with some frequency in populations within Italian, Balkan, Sardinian, and Iberian ancestry. Instead of choosing arbitrarily from among these regions, Ancestry Composition will label these pieces “Broadly Southern European."
If a piece of DNA is found all over Europe, but not outside Europe, Ancestry Composition will label that DNA “Broadly European." Pieces of DNA found in multiple widespread regions, such as Europe, the Near East, and Asia, will be labeled “Unassigned.”
At 23andMe we strive to keep pace with the current science and keep our customers up to date on new findings. We cannot predict when we may be able to update our reference populations or the results you received, but an announcement would likely be made in the Forums or on our blog.
If a piece of DNA is found all over Europe, but not outside Europe, Ancestry Composition will label that DNA “Broadly European." Pieces of DNA found in multiple widespread regions, such as Europe, the Near East, and Asia, will be labeled “Unassigned.”
At 23andMe we strive to keep pace with the current science and keep our customers up to date on new findings. We cannot predict when we may be able to update our reference populations or the results you received, but an announcement would likely be made in the Forums or on our blog.
Written by a customer while visiting 23andme.com
Customer Rating
5
Really interesting - would definitely recommend
on February 13, 2017
Posted by: trib
from Bethesda, MD, United States
Length of ownership:1 month
My husband bought this for me and my son (who I gave up for adoption at birth, but with whom I've since reunited). Its been interesting for me to see my own heritage (and so see that I have some DNA from parts of the globe that I'd never known about), as well as personal health information.
But the best part is giving my son a baseline so he can see what he has from his father's side - ethnicity as well as health history. Its been a very moving experience for all of us - so grateful it was available.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of time and money
on March 7, 2017
Posted by: Anonymous
from Arizona
Length of ownership:3 months
This was a gift. I would never have paid that much for it.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com