Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Great experience
on March 29, 2017
Posted by: LynneM
from Atlanta, GA, United States
Length of ownership:1 month
I'm new to the 23 and Me experience and find it fascinating! I've never done any kind of genealogy before, and this method makes it fun and pretty easy. I'm telling my family members all about it, so they will embark on the journey with me.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Right on the money!
on March 31, 2017
Posted by: Teckelhut
from Oregon, United States
Length of ownership:3 months
I did my genealogy several years ago so I knew what my ancestry was. But I decided to do this anyway to see if I could connect with others that are related to me. The DNA came back spot on. It stated that I was Northwestern European with 51.7% being British and Irish. That is absolutely correct. My mother is British and Irish and my father is Dutch, German and Scandinavian.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Not 100% Italian!
on March 31, 2017
Posted by: Anonymous
from Rochester, NY, United States
Length of ownership:1 month
My mother's Village, Faeto only has 3,000 people & not near any big Cities or Trade Routes. My father's side is from Bari & we traced back 4 Generations of Marriage Licenses & they were all Italian names. So we were blown away by the results because you were able to go back so much further. Balkan,NW Europe, Iberian Finnish, Ashkenazi Jewish & E. Africa, WOW! I called all my Irish, Jewish & Black friends & told them of my Report. We all had a good laugh & I encouraged them to get their own results.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
disappointed
on April 7, 2017
Posted by: bonsaipeace
Length of ownership:3 months
I was disappointed after reading the many great reviews to get my results, especially the health one. It had a result that was directly opposite to at least one of my health conditions. Additionally, the other information provided was really not helpful. And I am certain I have American Indian heritage, however, it did not show this at all. Very disappointed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 12, 2017
Thank you for your feedback. Providing each and every one of our customers with accurate data is a top priority for 23andMe.
Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
We'd like more information about your health reports. A Customer Care agent will follow up with you via email.
Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
We'd like more information about your health reports. A Customer Care agent will follow up with you via email.
Written by a customer while visiting 23andme.com
Customer Rating
5
Fantastic!
on April 16, 2017
Posted by: Rebby
from Arnold, PA, United States
Length of ownership:1 month
I never knew I had an older brother! We found each other here. I can't wait to meet him! Thank you!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth the money
on April 24, 2017
Posted by: Mikep
from Midland, MI, United States
Length of ownership:1 week
Not nearly the amount of insight I thought I would get
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of Money and Time
on April 26, 2017
Posted by: Anonymous
from Michigan
Length of ownership:6 months
The information provided by 23andMe is worthless--stuff you already knew before spending the money. They do not explain the results or show both sides of your family.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 3, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
For each pair of your chromosomes, one comes from your mother and the other from your father. These 22 autosomes are what we use to determine your DNA Relatives matches and your Ancestry Composition results, among other features.
For access to tutorials and FAQs, visit our Help Center: https://customercare.23andme.com/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
For each pair of your chromosomes, one comes from your mother and the other from your father. These 22 autosomes are what we use to determine your DNA Relatives matches and your Ancestry Composition results, among other features.
For access to tutorials and FAQs, visit our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
5
Best present!
on May 3, 2017
Posted by: Anonymous
from São Paulo - State of São Paulo, Brazil
Length of ownership:3 months
My boyfriend took the test two years ago and always kept telling me what I should do, until my mother-in-law bought me a kit.
It is amazing to discover our ancestry and to understand how your genes dictate who you should be. Even more incredible is knowing that even if you have a gene for something specific, your body can be conditioned to change its genetic fate.
I highly recommend it to those who have curiosity, those who want to prevent some disease or those who want to contribute to genetic studies.
It is amazing to discover our ancestry and to understand how your genes dictate who you should be. Even more incredible is knowing that even if you have a gene for something specific, your body can be conditioned to change its genetic fate.
I highly recommend it to those who have curiosity, those who want to prevent some disease or those who want to contribute to genetic studies.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com