Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Amazing results
on November 22, 2019
Posted by: Deon P
from Utah
Length of ownership:1 month
In less than 2 weeks for processing I was able to link to my Aunt that had been adopted as a newborn. We both needed this connection and both of our lives will never the same❤
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Very disappointed
on November 17, 2016
Posted by: mitched
from Los Angeles
Length of ownership:3 months
Main reason I signed up was to get an idea of my chance of contracting physical ailments apparent in the DNA results. I joined on the advice of a friend who actually got that information...even that he was more likely to experience Alzheimer disease. I have no interest in the origins of my ancient ancestors. Very disappointed and feel I have wasted two hundred dollars. I would suggest you include in your initial response to new clients not exclude the fact that no results for medical or physical determinations will be probided as a result of testing.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 23, 2016
Thank you for your feedback. We are working hard to be able to add reports on genetic risk for various health conditions. At this time, we only provide the following reports: https://www.23andme.com/dna-health-ancestry/
23andMe will continue to seek FDA authorization to offer new reports.
23andMe will continue to seek FDA authorization to offer new reports.
Written by a customer while visiting 23andme.com
Customer Rating
1
Doesn't list all your heritage
on December 12, 2016
Posted by: ladyvet
from Englewood, FL, United States
Length of ownership:3 months
Doesn't list all heritage, only shows the largest contribution. I know for a fact I have some american Indian recently, but the report only shows Eastern European.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 14, 2016
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
It is important to note that sometimes, even if a person's great, great grandmother, for instance, was considered to be Native American, the DNA does not reveal the Native American ancestry because evidence is lost each generation. In general, however, Native American ancestry within the last few generations is likely to reveal itself through our features.
It is important to note that sometimes, even if a person's great, great grandmother, for instance, was considered to be Native American, the DNA does not reveal the Native American ancestry because evidence is lost each generation. In general, however, Native American ancestry within the last few generations is likely to reveal itself through our features.
Written by a customer while visiting 23andme.com
Customer Rating
1
Totally Unreliable
on January 12, 2017
Posted by: bigal061
from Tulsa, OK
Length of ownership:1 week
I am 1/8 American Indian and that was totally missed in the analysis.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great information
on April 23, 2017
Posted by: Dorisrae
from New Jersey, United States
Length of ownership:1 month
My mother was adopted, I never knew who or what I was,
I thank you so much.
I thank you so much.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Very vague
on April 27, 2017
Posted by: Augie
from Charlotte, NC, United States
Length of ownership:3 months
I had to do this test twice! Not sure what happened the first time. My great grandparents were cherokee Indians but my heritage didn't show that at all!!! It's like that didn't exist and that's the part of my heritage I wanted to explore!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 3, 2017
Thank you for your feedback. Providing each and every one of our customers with accurate data is a top priority for 23andMe. We want to ensure that your data meets our quality standards.
Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
Having Native American DNA is different from having Native American ancestry. We understand that the distinction between ancestry and DNA can cause confusion.
Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours. For example, it only takes a couple of generations from a full-blooded Native American to lose all trace of Native American DNA.
Written by a customer while visiting 23andme.com
Customer Rating
5
Interesting Insights
on October 30, 2017
Posted by: dani314
from Newport Beach, CA, United States
Length of ownership:1 year or longer
23 and Me offers a more comprehensive test than most DNA services. I really appreciate the health reports and the deeper understanding of human migration patterns that can be gleaned from the haplogroups. The traits reports are fun, but keep in mind that the estimates are pretty general unless there is a very high confidence interval. It is regrettable that the health risk reports have been curtailed due to privacy/insurance concerns, but overall there is still a lot of fascinating information presented.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
somewhat dissappointed
on March 21, 2018
Posted by: C677T homozygous
from Jacksonville, NC, USA
Length of ownership:3 months
I was please with the product until I found an additional source that revealed that I have a fairly rare but serious homozygous mutation of the C677T MTHFR gene. This information was invaluable because I have several vitamin deficiencies and symptoms. In addition had I been of child bearing age the mutation could have directly impacted the fetus through miscarriages and or neural tube defects to down syndrome. I did not have children so I don't know for sure if there would have been any effect. I really think this should be included in the rare disease report as 10-15% of the Caucasian and Hispanic populations may have this mutation. If a friend asked me about this product I would give mixed reviews.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com