Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Very disappointed with results
on May 29, 2017
Posted by: Felicheeks
from San Francisco Bay Area California
Length of ownership:6 months
Didn't invest my funds to find out if I am more likely to have wet ear wax or have ability to smell asparagus(?)
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 31, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
Interesting and fun!
on June 1, 2017
Posted by: Natalie
from Longmont, CO, United States
Length of ownership:1 month
You might only want to confirm what you think your ancestry is, but you also might be surprised and amazed with new information as well. If you are doing some genealogy of your family, this information is a great complement to your data.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't waste your money
on December 24, 2016
Posted by: Britt
from Augusta, GA, United States
Length of ownership:1 month
You think, oh great, I'm going to get some valuable information by doing this kit. NO!!! Not the case. For the different categories tested, your results say, "more likely to", or "less likely to".... Honetly, you pay way too much to get the minimal information you do get (if you understand their less/more likely verbiage. Don't let the 30+ categories of information get you excited either. I would definitely NOT recommend paying for this kit; I plan on spreading it on Facebook too! Just not worth the money!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry. In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
Your Trait and Wellness reports provide your likelihood of having certain characteristics. You can learn how your DNA affects your hair color, taste preferences and more.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Your Trait and Wellness reports provide your likelihood of having certain characteristics. You can learn how your DNA affects your hair color, taste preferences and more.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
An Opportunity to help with Myasthenia Gravis
on March 9, 2023
Posted by: PeterB
from Hill Country, Kerrville, Texas
Length of ownership:3 months
I volunteered to submit a DNA sample to further study and research of Myasthenia Gravis. I was diagnosed with MG in January 2023. Shortly after diagnosis I saw the 23&Me offer to research MG. I answered 1550 questions and will monitor results and wish 23&Me success in learning more about MG.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Pointless Information
on December 5, 2016
Posted by: Anonymous
from Reno, NV
Length of ownership:3 months
The information provided seems largely unimportant to me--Do you care if you were likely to have been born with very little hair? Do you need a genetic kit to tell you if you are likely to have a cleft chin or a unibrow--uh....look in the mirror. I am apparently likely to move more during sleep, unlikely to be lactose intolerant. I am apparently wired to drink less caffeine than the average person (I'm a coffee-holic). I am supposed to have either straight or wavy hair as opposed to very curly hair. Well, I have very curly hair. (and lumping straight and wavy hair into a single category seems a very broad category). I found most of the reports unimportant to me, and inconsistent in prediction. The only thing that could be construed as mildly helpful were the carrier status reports that list 41 diseases and let you know if you are a carrier for any of them. I suppose if I was planning to have a child, the information could be helpful, but if I was truly concerned, I'd probably want a more definitive test, like amniocentesis. Maybe I missed the point of the reports, but honestly, I find the whole thing rather pointless from my perspective.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 8, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
While many traits are highly influenced by genetics, there are other non-genetic factors that affect the expression of certain traits.
To learn more about a trait, navigate to the result of interest and scroll to the About section. This section will tell you the description, biology, and non-genetic factors that are associated with the feature.
While many traits are highly influenced by genetics, there are other non-genetic factors that affect the expression of certain traits.
To learn more about a trait, navigate to the result of interest and scroll to the About section. This section will tell you the description, biology, and non-genetic factors that are associated with the feature.
Written by a customer while visiting 23andme.com
Customer Rating
1
Broadly human
on January 19, 2017
Posted by: SJUser
from Santa Clara, CA, United States
Length of ownership:3 months
23andMe needs to improve its matching algorithm for its ancestry service : returning a large percentage matched with "Broadly from X, Y or Z" is not very informative at all. I should be reimbursed for the percentage of my DNA that was "broadly" matched as it is of very little significance. I already knew I was "broadly human", no need to pay $99.00 to find that out. ;-)
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. To view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Accuracy
on July 11, 2018
Posted by: Katherine
from Virginia
Length of ownership:6 months
My daughter bought the kit for my Birthday in December as I had tried to find a connection to my bio father that I did know. I did get a message saying We were first cousins on father’s side.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, July 11, 2018
Thank you for your feedback. DNA Relatives can help to identify whether and to what degree two 23andMe customers are related to each other.
DNA Relatives locates other 23andMe members that match your DNA and predicts a relationship using the number of segments and the percent DNA shared. When two people share identical segments of DNA, this indicates that they share a recent common ancestor.
Keep in mind that the DNA Relatives feature can label your relatives that share DNA with both you and your parent. However, we are only able to label your relatives as paternal or maternal if you have that parent genotyped by 23andMe.
DNA Relatives locates other 23andMe members that match your DNA and predicts a relationship using the number of segments and the percent DNA shared. When two people share identical segments of DNA, this indicates that they share a recent common ancestor.
Keep in mind that the DNA Relatives feature can label your relatives that share DNA with both you and your parent. However, we are only able to label your relatives as paternal or maternal if you have that parent genotyped by 23andMe.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features and explanations
on September 1, 2019
Posted by: Sissylou
from Savannah Ga
Length of ownership:1 month
I am so happy I bought this test. I have connected with family that I did not know I had. I am thankful to add to my history as well as learning any predisposed health concerns.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com