Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
An Opportunity to help with Myasthenia Gravis
on March 9, 2023
Posted by: PeterB
from Hill Country, Kerrville, Texas
Length of ownership:3 months
I volunteered to submit a DNA sample to further study and research of Myasthenia Gravis. I was diagnosed with MG in January 2023. Shortly after diagnosis I saw the 23&Me offer to research MG. I answered 1550 questions and will monitor results and wish 23&Me success in learning more about MG.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Pointless Information
on December 5, 2016
Posted by: Anonymous
from Reno, NV
Length of ownership:3 months
The information provided seems largely unimportant to me--Do you care if you were likely to have been born with very little hair? Do you need a genetic kit to tell you if you are likely to have a cleft chin or a unibrow--uh....look in the mirror. I am apparently likely to move more during sleep, unlikely to be lactose intolerant. I am apparently wired to drink less caffeine than the average person (I'm a coffee-holic). I am supposed to have either straight or wavy hair as opposed to very curly hair. Well, I have very curly hair. (and lumping straight and wavy hair into a single category seems a very broad category). I found most of the reports unimportant to me, and inconsistent in prediction. The only thing that could be construed as mildly helpful were the carrier status reports that list 41 diseases and let you know if you are a carrier for any of them. I suppose if I was planning to have a child, the information could be helpful, but if I was truly concerned, I'd probably want a more definitive test, like amniocentesis. Maybe I missed the point of the reports, but honestly, I find the whole thing rather pointless from my perspective.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 8, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
While many traits are highly influenced by genetics, there are other non-genetic factors that affect the expression of certain traits.
To learn more about a trait, navigate to the result of interest and scroll to the About section. This section will tell you the description, biology, and non-genetic factors that are associated with the feature.
While many traits are highly influenced by genetics, there are other non-genetic factors that affect the expression of certain traits.
To learn more about a trait, navigate to the result of interest and scroll to the About section. This section will tell you the description, biology, and non-genetic factors that are associated with the feature.
Written by a customer while visiting 23andme.com
Customer Rating
1
Broadly human
on January 19, 2017
Posted by: SJUser
from Santa Clara, CA, United States
Length of ownership:3 months
23andMe needs to improve its matching algorithm for its ancestry service : returning a large percentage matched with "Broadly from X, Y or Z" is not very informative at all. I should be reimbursed for the percentage of my DNA that was "broadly" matched as it is of very little significance. I already knew I was "broadly human", no need to pay $99.00 to find that out. ;-)
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. To view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Accuracy
on July 11, 2018
Posted by: Katherine
from Virginia
Length of ownership:6 months
My daughter bought the kit for my Birthday in December as I had tried to find a connection to my bio father that I did know. I did get a message saying We were first cousins on father’s side.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, July 11, 2018
Thank you for your feedback. DNA Relatives can help to identify whether and to what degree two 23andMe customers are related to each other.
DNA Relatives locates other 23andMe members that match your DNA and predicts a relationship using the number of segments and the percent DNA shared. When two people share identical segments of DNA, this indicates that they share a recent common ancestor.
Keep in mind that the DNA Relatives feature can label your relatives that share DNA with both you and your parent. However, we are only able to label your relatives as paternal or maternal if you have that parent genotyped by 23andMe.
DNA Relatives locates other 23andMe members that match your DNA and predicts a relationship using the number of segments and the percent DNA shared. When two people share identical segments of DNA, this indicates that they share a recent common ancestor.
Keep in mind that the DNA Relatives feature can label your relatives that share DNA with both you and your parent. However, we are only able to label your relatives as paternal or maternal if you have that parent genotyped by 23andMe.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features and explanations
on September 1, 2019
Posted by: Sissylou
from Savannah Ga
Length of ownership:1 month
I am so happy I bought this test. I have connected with family that I did not know I had. I am thankful to add to my history as well as learning any predisposed health concerns.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing results
on November 22, 2019
Posted by: Deon P
from Utah
Length of ownership:1 month
In less than 2 weeks for processing I was able to link to my Aunt that had been adopted as a newborn. We both needed this connection and both of our lives will never the same❤
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Very disappointed
on November 17, 2016
Posted by: mitched
from Los Angeles
Length of ownership:3 months
Main reason I signed up was to get an idea of my chance of contracting physical ailments apparent in the DNA results. I joined on the advice of a friend who actually got that information...even that he was more likely to experience Alzheimer disease. I have no interest in the origins of my ancient ancestors. Very disappointed and feel I have wasted two hundred dollars. I would suggest you include in your initial response to new clients not exclude the fact that no results for medical or physical determinations will be probided as a result of testing.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 23, 2016
Thank you for your feedback. We are working hard to be able to add reports on genetic risk for various health conditions. At this time, we only provide the following reports: https://www.23andme.com/dna-health-ancestry/
23andMe will continue to seek FDA authorization to offer new reports.
23andMe will continue to seek FDA authorization to offer new reports.
Written by a customer while visiting 23andme.com
Customer Rating
1
Doesn't list all your heritage
on December 12, 2016
Posted by: ladyvet
from Englewood, FL, United States
Length of ownership:3 months
Doesn't list all heritage, only shows the largest contribution. I know for a fact I have some american Indian recently, but the report only shows Eastern European.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 14, 2016
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
It is important to note that sometimes, even if a person's great, great grandmother, for instance, was considered to be Native American, the DNA does not reveal the Native American ancestry because evidence is lost each generation. In general, however, Native American ancestry within the last few generations is likely to reveal itself through our features.
It is important to note that sometimes, even if a person's great, great grandmother, for instance, was considered to be Native American, the DNA does not reveal the Native American ancestry because evidence is lost each generation. In general, however, Native American ancestry within the last few generations is likely to reveal itself through our features.
Written by a customer while visiting 23andme.com