Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
A wasted $200
on May 29, 2017
Posted by: romeoshiva
Length of ownership:1 month
I don't feel like I got any specific or relevant information from taking this test.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 31, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
Awesome Service
on June 1, 2017
Posted by: TJB23
from Chicago
Length of ownership:1 month
It took awhile for the results to come back but once they did I was blown away by the level of detail. Absolutely worth the wait!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Ive learned nothing! Waist of money.
on March 9, 2017
Posted by: infill
from New York, NY, United States
Length of ownership:1 month
I have just gotten my anticipated report and its very underwhelming. Is this all that there is to it????? Thats it???
I have learned nothing!!!! In fact the report is wrong, Im have been underweight all my life and the repost suggests that I have tendency to gain weight. I need years to gain like 5 lb. I have never been lactose intolerant, the repost suggest otherwise. I consume less caffeine according to the report,well - I consume a lot of caffeine! According to the report Im a deep sleeper- ha ha ha I wish!!!! Wrong, wrong, wrong!!!!! Im 80% eastern european? I didn't need a fancy DNA test telling me that, both my parents are! What a waste of money!!!! Unbelievable.
I have learned nothing!!!! In fact the report is wrong, Im have been underweight all my life and the repost suggests that I have tendency to gain weight. I need years to gain like 5 lb. I have never been lactose intolerant, the repost suggest otherwise. I consume less caffeine according to the report,well - I consume a lot of caffeine! According to the report Im a deep sleeper- ha ha ha I wish!!!! Wrong, wrong, wrong!!!!! Im 80% eastern european? I didn't need a fancy DNA test telling me that, both my parents are! What a waste of money!!!! Unbelievable.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Thank you for your feedback. All of the 23andMe health and wellness reports include one or more genetic markers for the trait in question. These reports do not take into account personal or family history or your lifestyle or environment. Therefore, it is not uncommon that the overall trait prediction will differ from your personal experience or family history.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them.
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them.
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
Written by a customer while visiting 23andme.com
Customer Rating
2
Not very accurate
on September 16, 2017
Posted by: Lety
from TX, United States
Length of ownership:1 year or longer
I'm pretty disappointed with 23andme because I feel this test is very inaccurate. It says I don't have traits that I do have,for example on my test it says I don't have a widows peaka but I have a very prominent one. I also feel that this test likes to just lump all Hispanics in one big category and say we're all related I've been paired up with people that I know for a fact we're not related. Another thing on the health test it says I'm at low risk for autoimmune diseases when my family has a history of them especially rheumatoid arthritis. This test needs to be more accurate for Hispanic customers this test is very flawed and 23andme needs to do a better job in being more accurate!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, September 20, 2017
Thank you for your feedback. Providing each and every one of our customers with accurate data is a top priority for 23andMe. We have several quality control steps during the processing and loading of your data.
Most human traits are complex, meaning they are not determined by a single factor. Even when we find genetic factors that have a large effect on a trait, they still explain only a portion of it. This means that we can only determine the likelihood of having that trait. That means there is still the chance of not having that trait.
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
Read more at: http://blog.23andme.com/23andme-and-you/23andme-how-to/the-new-23andme-experience-a-look-at-our-trait-reports/#frRJgdOBi5DI64Ey.99
DNA Relatives locates other 23andMe members that match your DNA and predicts a relationship using the number of segments and the percent DNA shared. For more information about how DNA Relatives works, visit: https://customercare.23andme.com/hc/en-us/articles/212170958
Most human traits are complex, meaning they are not determined by a single factor. Even when we find genetic factors that have a large effect on a trait, they still explain only a portion of it. This means that we can only determine the likelihood of having that trait. That means there is still the chance of not having that trait.
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
Read more at: http://blog.23andme.com/23andme-and-you/23andme-how-to/the-new-23andme-experience-a-look-at-our-trait-reports/#frRJgdOBi5DI64Ey.99
DNA Relatives locates other 23andMe members that match your DNA and predicts a relationship using the number of segments and the percent DNA shared. For more information about how DNA Relatives works, visit: https://customercare.23andme.com/hc/en-us/articles/212170958
Written by a customer while visiting 23andme.com
Customer Rating
4
Not Bad
on December 1, 2019
Posted by: NotImpressed
from Seattle, WA
Length of ownership:3 months
I used this service and got the full package, but was still left lacking more info than I feel I paid for. Not only were many of my results deemed "likely" entirely wrong, but I'd say MOST. In addition to this, it doesn't say ahead that the paternal for females isn't available unless you have a brother, so that's weird. Also, the results aren't as thorough or interesting as I had hoped.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 3, 2019
Thank you for your feedback. Providing each and every one of our customers with accurate data is a top priority for 23andMe. We'd like to look further into this. An agent from our Customer Care Team will follow up with you shortly via email.
Additionally, the majority of our tools and features use your autosomal DNA, so both men and women will receive ancestry information based on DNA they inherit from both their mother and father. The only piece of information that our service does not directly provide for women is the paternal haplogroup assignment, as this is identified using Y-chromosome DNA that women don’t inherit.
Additionally, the majority of our tools and features use your autosomal DNA, so both men and women will receive ancestry information based on DNA they inherit from both their mother and father. The only piece of information that our service does not directly provide for women is the paternal haplogroup assignment, as this is identified using Y-chromosome DNA that women don’t inherit.
Written by a customer while visiting 23andme.com
Customer Rating
5
MORE INFO THAN I COULD IMAGINE!
on April 18, 2023
Posted by: GG Grace
from Utah
Length of ownership:3 months
THE MOST INTERESTING AND PERSONAL JOURNEY I HAVE ENCOUNTERED. WHAT WONDERS WE ARE. AND SO MUCH MORE TO LEARN ABOUT MY FAMILY AND OUR ANCESTRY. THOUGH MY SISTER HAS PASSED I FOUND THROUGH 23andme THAT SHE HAS GRANDCHILDREN AND SO I HAVE TWO GRANDNIECES AND A GRANDNEPHEW. AND I AM A GRANDAUNT!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
A Powerful Ancestry Tool! Am I Rothschild?
on December 31, 2018
Posted by: watchingoil
from Mt Prospect(Chicago) IL
Length of ownership:1 year or longer
23&Me was a big help in my life. I have 298 Neanderthal varients almost all from mother, mostlikely the tip of the iceberg(punny.) The service put a 100% Ashkenazi Jewish and 100% Irish British parent both slotted exactley 1690-1780. I went back and found my 3rd great-pa under Carl Mayer Rothschild and the Irish Bishops daughter Henrietta Foster (as grandpa was managing all the properties of Pope Pius IX out of Senigalia Italy and his son was living in the vatican.)
With 23&Me you might find someone famous in your family history!
With 23&Me you might find someone famous in your family history!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Incorrect Report Results
on May 31, 2018
Posted by: Ami23
from Example: New York, NY
Length of ownership:1 year or longer
This test has gotten all my traits and wellness wrong. It also has inaccurately identified my Native American Ancestry labeling it from Mexico (my guess is they go off from whatever distant relatives add as their family's birth and home locations). However I know with 100% accuracy that my Native American Ancestry is Sinixt, as we have written documentation of our tribe and the reservation in which they lived in. We also still have extended family being 100% Sinixt. Hopefully someday 23andme fixes the Native American Ancestry by adding more tribes because we are proud of who we are and want people related to us to know exactly were they come from not what 23andme assumes we are because of whatever distant relatives add to their profile. Thank you
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, June 6, 2018
Thank you for your feedback. Our Ancestry Composition report will tell you what percent of your DNA comes from each of 31 populations worldwide. We currently have a Native American reference population within the Ancestry Composition report.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
The recent ancestor locations - in this case, Mexico - shown in Ancestry Composition do not necessarily indicate that you have ancestry from that country; these locations represent where your matches report their grandparents were born. If these locations do not match what you know of your family history, it could be that your match's ancestors moved to the country, but are ancestrally from elsewhere.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
The recent ancestor locations - in this case, Mexico - shown in Ancestry Composition do not necessarily indicate that you have ancestry from that country; these locations represent where your matches report their grandparents were born. If these locations do not match what you know of your family history, it could be that your match's ancestors moved to the country, but are ancestrally from elsewhere.
Written by a customer while visiting 23andme.com