Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Quiet company.
on November 28, 2025
Posted by: LetMeOut
from Baton Rouge LA
Length of ownership:3 months
I’ve emailed three times asking what I had Accidentally purchased in October (because I received a thank you email and do not want a continuous charge .. or anything) and have received no response.
If anyone from 23&me actually reads these, maybe they’ll finally reach back, or cancel, or whatever it takes. Here’s hoping.
If anyone from 23&me actually reads these, maybe they’ll finally reach back, or cancel, or whatever it takes. Here’s hoping.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Horrible software and security verification
on November 29, 2025
Posted by: MPK1
from Missoula, Montana
Length of ownership:1 year or longer
I can't access my data or sign in, the cloud flare verification continually loops
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Health only compared to Ashkenazi Jews
on November 18, 2018
Posted by: waste money
from none, CA
Length of ownership:6 months
Baseline for health reports compares one to Ashkenazi Jews. If you are not part of that ethnic group, the health part of this is invalid and a waste of money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 21, 2018
Thank you for your feedback. Ethnicity is a factor in genetic disease risk. Many recessive genetic conditions are most common in certain ethnicities, and very rare in others. We highlight certain ethnicities for each health report, both on the public website and in the report itself. Highlighted ethnicities (also described as "Important Ethnicities" or "relevant ethnicities" in the reports) are populations in which the variants we report on have been studied the most or are the most common. If your ethnicity is highlighted for a particular report that report may provide more detailed information for you.
For more information on this topic, please refer to our help article: customercare.23andme.com/hc/en-us/articles/212194308
For more information on this topic, please refer to our help article: customercare.23andme.com/hc/en-us/articles/212194308
Written by a customer while visiting 23andme.com
Customer Rating
4
Medical information and more
on September 6, 2019
Posted by: Shenanigans
Length of ownership:6 months
On my 55th birthday my 1st cousin contacted me through 23 and me Being adopted has always been a disadvantage for me and my children (and now grandchildren) because we have no medical information But through 23 and me and my cousin I now know what kind of cancer my grandfather died of etc What a blessing!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth the money
on July 31, 2023
Posted by: Aborigensurf
Length of ownership:1 month
It’s too vague. I believe is based on surveys not actual data. It was ball park accurate at best
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Poor results
on May 16, 2017
Posted by: Hockeyman
from Philadelphia, PA, United States
Length of ownership:6 months
Poor and obvious results acheaved from information gained thru surveys and questionairs .
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Be Careful
on January 29, 2018
Posted by: PaulG
from Louisville, KY, United States
Length of ownership:1 year or longer
I purchased 23&Me because, at the time, I knew nothing about my paternal side. While I had an interest in the origins, my main interest was health, especially as I get older. I've since learned a great deal about my paternal side---origins, family tree, health, and even photos! I already had a great deal of in depth information on my maternal side and its branches. I also knew a great deal about my own personal health. I found that the information provided by 23&Me---origins, family and personal health, as well as personal genetics were completely wrong across the board, especially with respect to my health and genetics. While taking the test and getting the results were both fast and easy (and the cost was reasonable), the results were very disappointing, as were my attempts to get clarification. On the plus, 23&Me does offer a number of surveys which are interesting.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 31, 2018
Providing each and every one of our customers with accurate data is a top priority for 23andMe. We'd like to look further into this. An agent from our Customer Care Team will follow up with you shortly via email.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great
on November 20, 2019
Posted by: Wolfy
from New York, NY
Length of ownership:1 year or longer
I brought this a year ago, learning my nationality was great and I was able to find my birth mother:)
I would recommend this to a friend!
Written by a customer while visiting 23andme.com