Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,672 Reviews)
Rating breakdown 5,672 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Addictive
on December 29, 2016
Posted by: MisIandIisM
from Saint Louis, MO, United States
Length of ownership:1 month
Although I bought for one use I didn't know so much else maybe not directly connected but still history of people.
I am addicted and plan on getting my child and that child's father done so I can find out more about her because of things discussed in forums about why families change names or say they are Native American and etc..
I'm addicted. With that said still becareful what you are looking for...
I am addicted and plan on getting my child and that child's father done so I can find out more about her because of things discussed in forums about why families change names or say they are Native American and etc..
I'm addicted. With that said still becareful what you are looking for...
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Not sure my thoughts on this yet......
on February 13, 2017
Posted by: BWINID
from Boise, Idaho
Length of ownership:3 months
Bought kits for myself, my husband and our 3 adult kids for Christmas. Seemed like fun, and interesting. We were going to have a "revealing party" but because everyone submitted their samples at different times, and none of the samples revealed much, we just forgot the idea. It wasn't what we were expecting, but we can't even articulate what we were expecting. I suppose if there was something "wrong" or "significant" it would have shown up, and we would most likely be pleased to know. Maybe our reports that basically reported nothing were too boring for us...but maybe nothing is better than something????? Maybe the $200 we spent on each kit raised our expectations? Kind of a spendy "experiment".....???? There is A TON of information, but I honestly think it's overkill and information not needed at all and things most of us would never question or know to know....Almost like they are inundating us with info to make it look like the kit is worth it, but there is SO much information, I would have to spend my whole day or week going through it. It just didn't seem worth it to us. Hopefully this makes sense. I do think it could be a good tool....???? I don't know. Not convinced yet.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not user friendly
on May 20, 2018
Posted by: Jjmfe
Length of ownership:1 month
The whole process of sharing results with other 23 and me clients is very “kludgy.”
Email notifications should go directly to the link to share with a list of things that you want to share or you should be able to do it directly from the email notification itself click yes for share.
Over and over I have been disappointed with the uselessness and the seemingly random Ness of the pattern of the website. Basically if you signed up to 23 and me you were not signing up to learn a lot of things about yourself you were signing up to pay for somebody else’s research project
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, May 23, 2018
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
3
Only one problem so far
on November 7, 2018
Posted by: searching
from Sarasota FL
Length of ownership:1 year or longer
Several months ago, I logged into my account, clicked around on a few items, and up came a name of one of my cousins I met briefly when he was very young. I have no idea where he is located and his name is fairly common, so Facebook was useless to find him. There are about 20 people with his name. He was looking for information about his grandmother, asked several questions, and I had the answers to all of them. I "replied" in the space provided but never heard from him. I had the impression my message never even went through. I wish there had been a way I could have "found" him again.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Family
on November 12, 2018
Posted by: Lusea1
from Hot spring, ar
Length of ownership:1 year or longer
I found my biological family on my mother's side. Thank you 23&me
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Wonderful experience
on August 20, 2019
Posted by: Barb2536
from Ontario, Canada
Length of ownership:1 month
I wanted to get details of my mother's ancestry and health traits. She was adopted and also became estranged from her family in her teens. I was contacted by a DNA relative whose mother had the same maiden name as my mom. She even gave me information on how to get adoption details in Ireland. Since then I have embarked on my journey of discovery into my mom's past. I am thankful.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Excellent investment!
on March 1, 2020
Posted by: 69Charger
from Pine City, NY
Length of ownership:3 months
I found my 23andMe results to be incredibly interesting! I have connected with several relatives that I didn't even know existed, which has been a really neat experience. I also found out that I'm 4% Native American, which I had no idea about. One way that I feel this could be better, is by getting more precise ancestry results. What I mean is that I'm 29% German/French, but I'd like to know which one exactly. I think that I will have that answer in time, as more people submit their dna. All in all, I'm very happy with the whole process. I would recommend 23andMe to everyone.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Finding Half Brothers
on April 21, 2020
Posted by: Laura7
from Indiana
Length of ownership:3 months
I bought this for my 15 year old daughter who was conceived through egg donor. She was very curious about her genetics from the anonymous egg donor. The first thing that popped up on the results was a picture of a "probable half brother." I had no doubts about it by just looking at the picture. My daughter is one out of three daughters we have through that egg donor. She has always had a unique nose that we did not know where it came from. Looking at the picture we saw her nose and eyes!!! She was overjoyed at seeing this. I reached out and messaged him and found out that he is one of triplet boys conceived through egg donor. SO exciting to find family. Thank you for making it possible.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com