Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
QUESTION FINALLY ANSWERED!
on March 12, 2017
Posted by: Eva H
from Danbury, CT, United States
Length of ownership:3 months
I'm adopted, so the little I know about my biological family is undocumented. I'd heard that my background was English & Irish. I was THRILLED when my results showed I'm 54% just that. A confirmation of something about my own heritage!
Further, knowing that if close enough blood relatives also make use of 23andme services, I'll be notified is almost miraculous! Imagine, the possibility of meeting an actual biological relative for the first time in my life!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
no health report
on March 13, 2017
Posted by: Lena
from Tampa, FL, United States
Length of ownership:3 months
I bought health and ancestry, report was not clear true. For example, in report I have blue eyes, for real I have brown. In report I have lactose problem , I never had.Health report say I don't have health problem, I expect you point my weakness point.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. The Trait and Wellness reports provide your likelihood of having certain characteristics. While many of these traits are highly influenced by genetics, there are other non-genetic factors that affect the expression. To learn more, navigate to the report of interest and look at the Scientific Details section.
23andMe is only able to provide results for conditions covered by our currently available reports. If the condition you are interested in is not the topic of a report, you will not receive information on that condition. You can view all currently available reports here: https://www.23andme.com/dna-health-ancestry/
23andMe is only able to provide results for conditions covered by our currently available reports. If the condition you are interested in is not the topic of a report, you will not receive information on that condition. You can view all currently available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
Great info!
on March 21, 2017
Posted by: Katt
from Boone, NC
Length of ownership:3 months
I was adopted in 1947 when families got no info on adopted children. I had a good life, but always wondered what my ancestry was.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not specific enough
on March 26, 2017
Posted by: Sammie
Length of ownership:1 week
The reports only tell you what region you're from not country
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 29, 2017
Thank you for your feedback. Our Ancestry Composition report will tell you what percent of your DNA comes from each of 31 populations worldwide. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
Written by a customer while visiting 23andme.com
Customer Rating
5
Brother found! ❤
on March 28, 2017
Posted by: RebeccaH
from Baton Rouge, LA
Length of ownership:1 month
23and me helped me find a half brother that I never knew about. We are so happy about our connection! Christmas came early for us this year. We finally see ourselves in someone that we are related to. What a wonderful feeling that is!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Surprised!
on March 30, 2017
Posted by: Italian girl
from Fresno, CA, United States
Length of ownership:3 months
My intention was to find out about the generations before me only to find when I went to the "relatives who share my DNA" part I may have found either a half first cousin or aunt! SURPRISE!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Fun but that's all
on April 1, 2017
Posted by: jdpcseattle
from Seattle, WA, United States
Length of ownership:1 month
My wife and I ordered this kit after we did the ancestry kit. We found out that ancestry only did maternal and 23 and me did paternal as well. After we received the results we were surprised to see that the results were different from the ancestry kit we had done previously..... at this point we don't have a reason to believe one kit over the other and chalked it up to a fun experience but not informational or factual at all. I wouldn't spend the money on it again, but it was entertaining.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for your feedback. It is not uncommon to receive varying results between different ancestry analyses. Different companies can utilize reference data from varying sources. For example, 23andMe uses reference individuals from within our customer base to help define the reference populations used in Ancestry Composition. You are able to view the data sources for Ancestry Composition by clicking on the population and selecting Show Details.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not correct
on April 4, 2017
Posted by: Suen
Length of ownership:1 week
My results were not correct. Or they were mixed up with one elses
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for the feedback. Providing each and every one of our customers with accurate data is 23andMe's number one priority. We have several quality control steps during the processing and loading of your data and we are confident in the data that we returned to you.
If you have specific questions about your 23andMe results, please contact our Customer Care team: http://23me.co/23andMeCC
If you have specific questions about your 23andMe results, please contact our Customer Care team: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com