Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
on January 21, 2026
Posted by: 2025 REVIEW
I purchased a DNA kit a year ago for my son. We mailed it in, but never received any news about it. I'm out $99. The company does not appear to be very reliable.
Written by a customer while visiting 23andme.com
Customer Rating
5
My Mom
on May 30, 2017
Posted by: Anonymous
from Timberville, VA, United States
Length of ownership:1 month
I was separated from my mom when I was seven and brought to the U.S when I was adopted by Americans. I did my DNA for my children to know of any heath risks they might have. I accidentally found my mom. This has been wonderful. Thank you so much. This is the great love and family story for anyone to see.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Reduced information, insufficient.
on September 7, 2017
Posted by: kcbCO
from D.C., DC, United States
Length of ownership:1 month
My doctor requested I have this performed for health reasons, unfortunately the company has removed a good portion (~7,000 of 9,000 total) of the genes that they used to perform. There was no indication of this change on the website and I found out only after my results were returned.
While the ancestry information was interesting that was not the purpose I was hoping to use this service for. I hope they begin running the full tests soon.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, September 13, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
only one mistake so far
on October 23, 2017
Posted by: sleeplessinseattle
from Seattle, WA, United States
Length of ownership:1 year or longer
I actually have very dark hari and my report says likely to have light hair. other than that this is a cool service and i enjoy participating in the research. I have some unusual difficulties and was told it was attitude but its not its genetics so i can do useful things now to help myself instead of blaming myself. woo hoo
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Awesome Service
on December 11, 2017
Posted by: SMSLES
from Chesapeake, VA, United States
Length of ownership:6 months
I received 23andme as a gift. I immediately completed all information, and test questions, and about 2-3 months later I had my results. I enjoy reading, and re-reading my results, and I have recommended this to many friends and family.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Don't expect profound accuracy.
on February 24, 2018
Posted by: Sboone76
from Acworth, GA, USA
Length of ownership:3 months
I am still happy I did the 23 & me genetic testing. However, the characteristics were way off. From skin tone, to freckles, dimples, cleft chin. It was all wrong. Those results make it hard for me to trust the other "results".
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Screwed up My Paternal Haplogroup
on October 29, 2018
Posted by: DanS
from York, PA
Length of ownership:1 week
My son convinced my wife and me to submit our DNA to 23andMe for analysis. In general, we are impressed with the reports we received back from 23andMe; however, despite the fact that 23andMe reports my son as 47% related to me, it Assigned him to a different paternal haplogroup from me.
Me: R-Z346.
My son: R-L48.
That was disconcerting, so I checked my one first cousin in 23andMe, who happens to be the son of my father’s brother, sharing my paternal grandfather with me. Lo, he’s assigned to R-L48, too!
What gives? What else is inaccurate?
Me: R-Z346.
My son: R-L48.
That was disconcerting, so I checked my one first cousin in 23andMe, who happens to be the son of my father’s brother, sharing my paternal grandfather with me. Lo, he’s assigned to R-L48, too!
What gives? What else is inaccurate?
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Was somewhat surprised, and skeptical of the resul
on May 24, 2023
Posted by: TonyM60
from Yukon, OK.
Length of ownership:1 month
I had first hand story’s from my paternal grandmother, about our lineage, that was contradictory of the results I received?
Not sure what to think.
Not sure what to think.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com