Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Health and Ancestry
on March 13, 2017
Posted by: Anonymous
from Boston, MA, United States
Length of ownership:3 months
I bought the product 3months ago. I am unsatisfied with the result.You simply reported my 89.8 composition is Middle Easthern.the answer is general term. Middle east includes nearly 20 countries with different ethnic background.Azerbaijan,Persian,Turks,arabs an ect are examples.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for the feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time. Keep in mind that the knowledge of ancestral and health genetics is also continually evolving. The field is not static and new discoveries are being made every day. At 23andMe we strive to keep pace with the current science and keep our customers up to date on new findings.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time. Keep in mind that the knowledge of ancestral and health genetics is also continually evolving. The field is not static and new discoveries are being made every day. At 23andMe we strive to keep pace with the current science and keep our customers up to date on new findings.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Learned nothing
on March 20, 2017
Posted by: Livluv
from Chicago, IL, United States
Length of ownership:1 month
It is not a specific breakdown of your culture. It provides you we regions and continents but not specific countries. So I still do not know what I am.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. As we update our reference data, it will not be uncommon to see slight shifts in your results over time. At 23andMe we strive to keep pace with new scientific discoveries and keep our customers up to date on new findings.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. As we update our reference data, it will not be uncommon to see slight shifts in your results over time. At 23andMe we strive to keep pace with new scientific discoveries and keep our customers up to date on new findings.
Written by a customer while visiting 23andme.com
Customer Rating
5
Awesome experience!
on March 23, 2017
Posted by: StaciesMom1
from Carlisle, PA, United States
Length of ownership:3 months
I am 99.8% European. My ancestors are from countries that I thought that they would be from. I finally understand that I am me. I wish that older family members were still alive to share this experience with me.
Who knew about the Neanderthal DNA? I am blown away by that report.
I'm so glad that I can understand more about myself.
Who knew about the Neanderthal DNA? I am blown away by that report.
I'm so glad that I can understand more about myself.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
You never know
on March 29, 2017
Posted by: Cheeandme
from Hills of California
Length of ownership:3 months
You may think you know. ...or that your ancestry will be pretty dull. But I still encourage you to do this! My husband's lit up like a Christmas tree and mine was only one shade - but we had so much fun and so many surprises in both of them.
23andMe is wonderful about keeping you updated all along the way. The reports are printable and shareable. Do it. It's worth the price.
23andMe is wonderful about keeping you updated all along the way. The reports are printable and shareable. Do it. It's worth the price.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Mrs
on April 2, 2017
Posted by: Evogate
from California
Length of ownership:1 month
I have traced both sides of my ansestry to the 1700
I have both Grandmother s with Indian 1/2 each your results say I have 0. NOT!
I have both Grandmother s with Indian 1/2 each your results say I have 0. NOT!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for your feedback. It is important to note that sometimes, even if a person's great, great grandmother, for instance, was considered to be Native American, the DNA does not reveal the Native American ancestry because evidence is lost each generation. In general, however, Native American ancestry within the last few generations is likely to reveal itself through our features.
Currently 23andMe has several features that can reveal genetic evidence of Native American ancestry, although they are not considered a confirmatory test or proof of such ancestry in a legal context.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Currently 23andMe has several features that can reveal genetic evidence of Native American ancestry, although they are not considered a confirmatory test or proof of such ancestry in a legal context.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Written by a customer while visiting 23andme.com
Customer Rating
1
Very disappointed
on April 15, 2017
Posted by: Mcbean
from Steamboat Springs, CO, United States
Length of ownership:3 months
I have always been curious what my heritage is being from a very mixed family. The test results were very hard to read and interpret and I am now having to do more research just to be able to read them and figure it out..... I thought that was what I was paying for..... extremely disappointing and not impressed with 23 and me
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 19, 2017
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
who care
on April 15, 2017
Posted by: Wahoo
from Los Angeles County, CA, United States
Length of ownership:1 week
a waste of my wifes money I didnt care about my ancestry
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 19, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
It does what they say
on April 15, 2017
Posted by: Quadroon
Length of ownership:1 month
I wouldn't advise any Lumbee people to take this test.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 19, 2017
Thank you for your feedback. Our Ancestry Composition report will tell you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. The results reflect where your ancestors lived 500 years ago, before the advent of intercontinental travel. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
Written by a customer while visiting 23andme.com