Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
With health
on December 7, 2018
Posted by: Annie70
from Kentucky
Length of ownership:6 months
I bought this several months ago and it was easy to use. I got my results back sooner than I thought I would. The online aspects are easy to use and very user friendly. My doctor recommended this product to check for serious variants. I am happy I purchased the product and it does what it says and some. One good thing that has come from this test is my mom was adopted and I have made contact with that side of the family. My only con is that I wish that it had more personal results with the health aspect. Here again they allow you to search through your raw data if you know what SNP's you are looking for, I only know enough to get me in trouble :)
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Pros and Cons
on December 19, 2018
Posted by: Carrie Jo
from Snohomish, WA
Length of ownership:1 year or longer
Over the past several years I have discovered quite a number of second and third cousins through 23andme. I would like more information about how to use the haplogroups.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't do it
on November 28, 2016
Posted by: LarryG52
from Des Moines, IA, United States
Length of ownership:1 month
This was a total waste of $200 don't do it, the reports really don't tell you anything important!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 30, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Worthless
on January 6, 2017
Posted by: NickT
from New York, NY, United States
Length of ownership:1 month
Dissapointed beyond belief. This might be useful for an orphan. If you have a general idea of where you are from you won't get much more. The health reports are for serious issues. No nutritional or excercise info. Useless.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
1
Questions my results
on March 20, 2017
Posted by: MMp75
from Washington, United States
Length of ownership:3 months
After doing extensive research on my family lines I was surprised that my results showed I have African dna. But this doesn't correlate with my family which is research goes back to 1600's and earlier and none of the research has ever gone to Africa so I was not too sure about the reliability of the DNA test labs.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family.
Small assignments in the Ancestry Composition feature that are inconsistent with your knowledge of your ancestry may be noise within the thousands of windows analyzed by Ancestry Composition. Ancestry Composition analyzes your genome in small sections, where each section is classified as originating from one of the reference subregions, regions, or continents. Although these small assignments may reflect your actual ancestry, please note that noise assignments often change when your results are updated.
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
Small assignments in the Ancestry Composition feature that are inconsistent with your knowledge of your ancestry may be noise within the thousands of windows analyzed by Ancestry Composition. Ancestry Composition analyzes your genome in small sections, where each section is classified as originating from one of the reference subregions, regions, or continents. Although these small assignments may reflect your actual ancestry, please note that noise assignments often change when your results are updated.
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
5
Found Family
on April 23, 2017
Posted by: Deiatra
from Dallas, TX, United States
Length of ownership:3 months
I bought the kit for myself, my husband and my mother. I wanted to see how my mother's DNA differed from mine since she was uncertain about who my father was.
23&me found my half sister and with her help we determined who our father was. She was adopted, but now she has a blood relative, me.
23&me found my half sister and with her help we determined who our father was. She was adopted, but now she has a blood relative, me.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing outcome
on May 13, 2017
Posted by: Jcarnes16
from California, United States
Length of ownership:3 months
I am a recent 23andMe user. I gave 23andMe to my daughter for Christmas 2016. Her results came back there was a connection to someone in Vietnam. We are of mixed Vietnamese and American parents. My father was in the Army and my Mom was a Vietnamese national. They were married for 25 years. This lead me to getting my own sample kit to verify if this person could be related to me. Come to find out she IS! Here is the background:
My mom was a young Vietnamese woman during the Vietnam war. Not making the best of decisions she had a relationship with a married American man which produced a baby girl. He was of no support to her and she struggled to support her new daughter. After a few months, she realized that the best chance for her daughter to survive and thrive she surrendered her to an orphanage ran by French nuns. She has explained to me that it was the hardest thing for her to do. She has told me that not a day has gone by that she didn’t think about her.
During April 1975, there was a big push to move American/Vietnamese babies to other countries for their safety. It was called Operation Babylift. Unfortunately, one of the planes had crashed killing 78 children. My mom was told that her daughter was killed in that crash. She gave up hope thinking that she would never see her again.
Fast forward to Sunday April 30th. I received my results and when I opened my connections there she was! The same lady that connected to my daughter. She was a match for “Half Sister” I reached out to her and offered to call her. After hearing her story and understanding what limited history I know for my mom, I was sure it was a match.
I went home that evening and told my mom of the news. She did not believe me at first, but when I told her that it was a DNA match she started to cry. She wanted nothing more than for it to be true. I told her that we would Facetime my sister after dinner. I have never seen my mom so nervous. I talked to my sister first to ease them in to it. What happened next was overwhelming.
I passed the iPad to my mom and there was silence for a good 30 seconds. My mom exploded with emotions and started to cry and apologize for not being around for 52 years. The next hour was spent speaking Vietnamese and crying. I don’t understand what was said, but I could tell that there were smiles and laughing towards the end. They were comparing facial features among other things.
I am flying our mom out to meet face to face next week May 10th.
I cannot thank you enough for the work that you do. You have made an old Vietnamese woman find closure to something that was eating at her throughout her life. I hope that others use 23anMe and find that missing connection that they are looking for.
My mom was a young Vietnamese woman during the Vietnam war. Not making the best of decisions she had a relationship with a married American man which produced a baby girl. He was of no support to her and she struggled to support her new daughter. After a few months, she realized that the best chance for her daughter to survive and thrive she surrendered her to an orphanage ran by French nuns. She has explained to me that it was the hardest thing for her to do. She has told me that not a day has gone by that she didn’t think about her.
During April 1975, there was a big push to move American/Vietnamese babies to other countries for their safety. It was called Operation Babylift. Unfortunately, one of the planes had crashed killing 78 children. My mom was told that her daughter was killed in that crash. She gave up hope thinking that she would never see her again.
Fast forward to Sunday April 30th. I received my results and when I opened my connections there she was! The same lady that connected to my daughter. She was a match for “Half Sister” I reached out to her and offered to call her. After hearing her story and understanding what limited history I know for my mom, I was sure it was a match.
I went home that evening and told my mom of the news. She did not believe me at first, but when I told her that it was a DNA match she started to cry. She wanted nothing more than for it to be true. I told her that we would Facetime my sister after dinner. I have never seen my mom so nervous. I talked to my sister first to ease them in to it. What happened next was overwhelming.
I passed the iPad to my mom and there was silence for a good 30 seconds. My mom exploded with emotions and started to cry and apologize for not being around for 52 years. The next hour was spent speaking Vietnamese and crying. I don’t understand what was said, but I could tell that there were smiles and laughing towards the end. They were comparing facial features among other things.
I am flying our mom out to meet face to face next week May 10th.
I cannot thank you enough for the work that you do. You have made an old Vietnamese woman find closure to something that was eating at her throughout her life. I hope that others use 23anMe and find that missing connection that they are looking for.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Very disappointed lacked relevant information
on May 15, 2017
Posted by: cubs49
from Palm Coast, FL
Length of ownership:1 week
The report contents did not live up to advertisement.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 17, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com