Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Long lost
on August 15, 2023
Posted by: Just jenny
from Wisconsin
Length of ownership:1 month
I bought this kit to help me cross reference my ancestry research by testing my dna and I also wanted to check out health issues. My mother is adopted and there's a lot we don't know and would like to learn about. I was hoping to find clues to her biological family but wasn't optimistic. I was amazed to have found my mothers sister on her maternal side! They have been searching for her for 13 years. Sadly we missed my mother's biological mother by exactly a month. Now we are on the adventure of getting to know our "new" family.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Ability to connect with relatives
on September 18, 2019
Posted by: Caroljean
from Born on Staten Island, live in Wisconsin
Length of ownership:1 month
I've only had this since this month and very glad I purchased it. I'm 76 and realized I'm not Lithuanian at all, but Irish. I knew about the Scotch and English. Now trying to figure out who my dad was, since everyone Is deceased I need the help of my dna relatives.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Lack of important information
on May 27, 2017
Posted by: chip
from Albuquerque, NM
Length of ownership:1 month
in one sentence they tell me I don't have a particular variant but there is a catch. The next sentence says there are other variants that would indicate I am a carrier so the test is worthless.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 31, 2017
Thank you for your feedback. 23andMe performs genotyping by analyzing SNPs (single nucleotide polymorphisms), however we do not perform whole genome sequencing.
This approach allows us to cover the most common variants for each disease but does not allow us to do a comprehensive assessment of each gene.
We try to be as clear as possible about the limited nature of the reports by including the number of variants analyzed, the detection rate, and when possible the residual carrier risk (the chance that you are still a carrier even after our test).
This approach allows us to cover the most common variants for each disease but does not allow us to do a comprehensive assessment of each gene.
We try to be as clear as possible about the limited nature of the reports by including the number of variants analyzed, the detection rate, and when possible the residual carrier risk (the chance that you are still a carrier even after our test).
Written by a customer while visiting 23andme.com
Customer Rating
4
With health
on December 7, 2018
Posted by: Annie70
from Kentucky
Length of ownership:6 months
I bought this several months ago and it was easy to use. I got my results back sooner than I thought I would. The online aspects are easy to use and very user friendly. My doctor recommended this product to check for serious variants. I am happy I purchased the product and it does what it says and some. One good thing that has come from this test is my mom was adopted and I have made contact with that side of the family. My only con is that I wish that it had more personal results with the health aspect. Here again they allow you to search through your raw data if you know what SNP's you are looking for, I only know enough to get me in trouble :)
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Pros and Cons
on December 19, 2018
Posted by: Carrie Jo
from Snohomish, WA
Length of ownership:1 year or longer
Over the past several years I have discovered quite a number of second and third cousins through 23andme. I would like more information about how to use the haplogroups.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't do it
on November 28, 2016
Posted by: LarryG52
from Des Moines, IA, United States
Length of ownership:1 month
This was a total waste of $200 don't do it, the reports really don't tell you anything important!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 30, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Worthless
on January 6, 2017
Posted by: NickT
from New York, NY, United States
Length of ownership:1 month
Dissapointed beyond belief. This might be useful for an orphan. If you have a general idea of where you are from you won't get much more. The health reports are for serious issues. No nutritional or excercise info. Useless.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
1
Questions my results
on March 20, 2017
Posted by: MMp75
from Washington, United States
Length of ownership:3 months
After doing extensive research on my family lines I was surprised that my results showed I have African dna. But this doesn't correlate with my family which is research goes back to 1600's and earlier and none of the research has ever gone to Africa so I was not too sure about the reliability of the DNA test labs.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family.
Small assignments in the Ancestry Composition feature that are inconsistent with your knowledge of your ancestry may be noise within the thousands of windows analyzed by Ancestry Composition. Ancestry Composition analyzes your genome in small sections, where each section is classified as originating from one of the reference subregions, regions, or continents. Although these small assignments may reflect your actual ancestry, please note that noise assignments often change when your results are updated.
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
Small assignments in the Ancestry Composition feature that are inconsistent with your knowledge of your ancestry may be noise within the thousands of windows analyzed by Ancestry Composition. Ancestry Composition analyzes your genome in small sections, where each section is classified as originating from one of the reference subregions, regions, or continents. Although these small assignments may reflect your actual ancestry, please note that noise assignments often change when your results are updated.
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com