Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Very disappointed.
on May 22, 2017
Posted by: khall
from Godfrey, IL, United States
Length of ownership:1 month
I already knew all of the information I was told. Or at least the information I was interested in, which was the health part. I wanted to know how my body reacts to caffeine. All your test told me was that "I'm more likely to not drink caffeine. Thank you, I already know that. I may drink caffeine one or two times a week and I have never "craved" it. "You are more likely to have blue eyes" Thank you, I can see that as I DO have blue eyes. Whishing I didn't spend the money on 23andMe. I have told family and friends to try a different test/company. Very disappointed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 24, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
23andMe is only able to provide results for conditions covered by our currently available reports. If the condition you are interested in is not the topic of a report, you will not receive information on that condition.
You can view all currently available reports here: https://www.23andme.com/dna-health-ancestry/
23andMe is only able to provide results for conditions covered by our currently available reports. If the condition you are interested in is not the topic of a report, you will not receive information on that condition.
You can view all currently available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Specifics ?? No detail !!
on May 24, 2017
Posted by: Bear23
from Golden, CO
Length of ownership:6 months
I already knew that my ancestors came from Britain somewhere and have been told that the family was Welsh but I was not certain. I wanted to know if we were Welsh, Irish, Scot, or English. I understand from other information on the internet that the distinction can be made but that was not done by 23andme. Hugely disappointed!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 24, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in our Ancestry Composition Guide: https://www.23andme.com/ancestry-composition-guide/
You can read about the population selection process in more detail in our Ancestry Composition Guide: https://www.23andme.com/ancestry-composition-guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Joke! Waste of money
on December 22, 2016
Posted by: YouSentThisToMe
from You Must know
Length of ownership:1 week
No real information, just a bunch of guesses and a bunch of questions.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. Customers receive 65+ reports on health, wellness, traits, and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Providing each and every one of our customers with accurate data is 23andMe's number one priority. We have several quality control steps during the processing and loading of your data and we are confident in the data that we returned to you. You can find more information about the science behind each health, trait and wellness report in the Scientific Details tab in your account.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Providing each and every one of our customers with accurate data is 23andMe's number one priority. We have several quality control steps during the processing and loading of your data and we are confident in the data that we returned to you. You can find more information about the science behind each health, trait and wellness report in the Scientific Details tab in your account.
Written by a customer while visiting 23andme.com
Customer Rating
1
23 and Me
on May 16, 2017
Posted by: KC48
Length of ownership:3 months
Very confusing and generalized results. Thought it would be more specific and include mother and father's side.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 17, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry, and access to tools to share and compare with friends and family.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Since the majority of our tools and features use your autosomal DNA, you receive ancestry information based on DNA you inherited from both your mother and father.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Since the majority of our tools and features use your autosomal DNA, you receive ancestry information based on DNA you inherited from both your mother and father.
Written by a customer while visiting 23andme.com
Customer Rating
5
Excellent experience!
on May 2, 2018
Posted by: Melissa T
from Austin, Texas
Length of ownership:3 months
The email informing me that my 23andme reports were ready for me to see was the best email I have ever received! It was almost like Christmas! I was adopted at birth so it was more important than ever to know what was "swirling around" inside me! Turns out that the information I had been given about some of my biological family was way off the mark. Thanks to 23andme, I now have a better idea of who I am and where I came from! Thank you 23andme for giving me peace of mind and answers, and for the chance to have contact with people who share my DNA.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Why wouldn't you be into 23 and Me?!
on August 19, 2019
Posted by: Maneesha
from London, UK
Length of ownership:1 month
A couple of friends, learning I had applied to learn my DNA, commenetd on how "brave" I was. To me, bravery didn't come into it. Rather, as they say: To be forewarned is to be forearmed.
For example, I specifically wanted to know if I was a possible candidate for Alzheimers: that was the motivation for having my DNA tested. Now I know that I do have that propensity, I am affirmed in continuing to live a healthy, active lifestyle, with daily exercise, stimulating mental work, lots of social contacts AND living to the maximum, while I can!
To me, having the test is a no-brainer. I can't understand why everyone wouldn't want to follow suit!
I appreciate the necesary caveats provided and the sense of support. The service feels to be a responsible one, with a sense of integrity. Much appreciated.
Written by a customer while visiting 23andme.com
Customer Rating
5
Shocking results
on January 11, 2021
Posted by: Kimjaws
from Arizona
Length of ownership:1 month
I got my kit for Christmas, it was easy to register and set up my account. The hardest part was the wait and it was worth it, I am so happy I got this.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointment Deluxe
on April 11, 2018
Posted by: emlea888
from Houston, TX, USA
Length of ownership:1 year or longer
My review will not be positive. You gave me one set of ancestral reports which I thought were more reflective of the truth in light of my paper research, and then changed them in a later report to reflect a homogeneous readout not inclusive of all the groups and percentage breakdowns in the first. Needless to say, I have been disappointed that my results were changed for some reason.
I have not seen a contact number. I would love it if you could send me a copy of the original results so I can compare the two. I have them written down, but would like to see archived results of the original ancestral report also. I would appreciate that.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 19, 2018
Thanks for your feedback. Your Ancestry Composition is a living analysis. Using thousands of reference individuals, we are able to continually evolve and improve your results.
As we update our reference data, it will not be uncommon to see slight shifts in your Ancestry Composition. Connecting a biological parent or child to your own 23andMe profile will also allow your Ancestry Composition results to update and reflect this additional genetic information.
If you have questions about your reports, please contact Customer Care by submitting a request here: https://23and.me/CCRequest.
As we update our reference data, it will not be uncommon to see slight shifts in your Ancestry Composition. Connecting a biological parent or child to your own 23andMe profile will also allow your Ancestry Composition results to update and reflect this additional genetic information.
If you have questions about your reports, please contact Customer Care by submitting a request here: https://23and.me/CCRequest.
Written by a customer while visiting 23andme.com