Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
23andMe's 'WOW' factor... or lack of.
on March 11, 2018
Posted by: Dane
from Washington, USA
Length of ownership:1 year or longer
This is the only DNA analysis kit that I've purchased, so far, so have no other to compare it to. I own a couple of degrees beyond high school and I find this program a little stodgy and bloated to navigate through. While its "WOW" factor is obviously focused for marketing purposes I personally don't feel that much attention has been given to the general laity's utility and navigational issues. I also would appreciate a feature to allow me to easily copy my data from the program (rather than by my own hand). Lastly, I see no feature that alerts me if I should happen to receive a contact from a family member if or when it should come in.
ON THE 'UP' SIDE: they (23andMe) have used pleasingly soft pastel colors throughout!
ON THE 'UP' SIDE: they (23andMe) have used pleasingly soft pastel colors throughout!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
So Much To Love!!
on April 4, 2018
Posted by: SandyZ
from Tucson, AZ, USA
Length of ownership:1 year or longer
23 and Me has given me so much information and has been very interesting. I love making contact with relatives that I never knew I had, as well as learning many new things about my family history. It was surprising to learn that my DNA did not match what my Grandparents had told us! One of my favorite features is learning that more new people have been identified as matches. I have become great friends with some newly discovered 5th cousins. You never know where this journey will lead you.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Love finding relatives
on April 28, 2018
Posted by: pamrpalm
from Lakebay, Washington
Length of ownership:1 year or longer
I purchased this a few years ago for my husband and myself. For him, it was mostly verifying where he came from and was happy to find a little more than his original thoughts. For me, it was finding out for sure what I knew about myself was correct, and also was happily surprised with a little more information about myself. I always figured that my ancestor that was left behind living with an "Indian Tribe" when his parents went back to England had contributed to the stories of his native American wife. Finding that link and the "probable years" was the verification of this story. It's nice to have other finds in the genealogy. The health reports are very important if one is looking for clues and I love the traits reports. There is more than just where you come from and lots of information to be found. I love it!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Tough to Connect
on May 9, 2018
Posted by: Dads
from Indianapolis
Length of ownership:3 months
It is way more difficult to connect with your relatives than it ought to be. They need a few new IT folks to help smooth this out. I bought each kid a kit, and none of them show up in my ancestry list though it acknowledges them. Very confusing. Probably younger folks may have an easier time with it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Accuracy of results
on July 24, 2018
Posted by: LaurieH
from Washington
Length of ownership:1 year or longer
I have found interesting information on 23andMe and I am glad I did it, especially the health information. However, there is something off on their algorithm of relationships. They correctly identified the genetic relationship between myself, my Aunt and my half-sister, but they indicated my daughter is their first cousin, versus great-aunt, and aunt. So I don't feel I can trust how they allocate relationships. Until they correct their algorithm, I currently can't recommend 23andMe.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, July 27, 2018
Thank you for your feedback. DNA Relatives estimates a predicted relationship and range using the number of segments and percent DNA shared. Different relationships can share the same percentage of DNA.
For example, your aunt and half sister share approximately 25% of their DNA with you. They would share approximately 12.5% of their DNA with your daughter. Individuals share approximately 12.5% of their DNA with a first cousin, great aunt, or half-aunt.
If needed, you can adjust the listed relationship by setting a known relationship for your DNA Relatives match.
For example, your aunt and half sister share approximately 25% of their DNA with you. They would share approximately 12.5% of their DNA with your daughter. Individuals share approximately 12.5% of their DNA with a first cousin, great aunt, or half-aunt.
If needed, you can adjust the listed relationship by setting a known relationship for your DNA Relatives match.
Written by a customer while visiting 23andme.com
Customer Rating
5
Found family
on January 5, 2019
Posted by: georgeH
from colorado springs, Colorado
Length of ownership:1 month
I found family i never knew of, plus my wife connected with her fathers side of the family she never knew to answer questions!
Written by a customer while visiting 23andme.com
Customer Rating
1
DNA no good
on February 10, 2019
Posted by: Tedd
from Bucks County, PA
Length of ownership:1 year or longer
DNA says I have 98% English/Scotish DNA. I am 100% German, back anywhere from 2 to 12 generations
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2019
Thank you for your feedback. If you do not see as much German ancestry as you expected, this is because you more closely resembled our other reference populations genetically. Keep in mind that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
For more information about Ancestry Composition, please visit the following help articles:
https://customercare.23andme.com/hc/articles/212861527
https://customercare.23andme.com/hc/articles/212186038
https://www.23andme.com/ancestry-composition-guide/?ac33
For more information about Ancestry Composition, please visit the following help articles:
https://customercare.23andme.com/hc/articles/212861527
https://customercare.23andme.com/hc/articles/212186038
https://www.23andme.com/ancestry-composition-guide/?ac33
Written by a customer while visiting 23andme.com
Customer Rating
4
New Acknowledgements
on January 23, 2020
Posted by: Hope13
Length of ownership:1 month
When I was younger I had been told that I was 50% Romanian and somewhat German, as well as some Native American (however I apparently have not inherited the Native American genes). After being anxious for a week my test results came back and some of the results I would have never thought of, it said that I was (basically) 0.4% Western Asian, as well as me being 49.8% Northwestern European - I didn't think it would be so much. The results helped me (and my family) discover more about our family - I would recommend this product to anyone who is curious about their family; ancestry.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com