Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
They got it all wrong
on March 19, 2017
Posted by: Cmejia
Length of ownership:3 months
All data was wrong, I am disappointed 23 and me got it wrong. Package was pricey, might complain for a refund
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. Most human traits are complex, meaning they are not determined by a single factor. Even when we find genetic factors that have a large effect on a trait, they still explain only a portion of it. This means that we can only determine the likelihood of having that trait. That means there is still the chance of not having that trait.
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
If you have questions about your results, please contact Customer Care: http://23me.co/23andMeCC
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
If you have questions about your results, please contact Customer Care: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
1
I enjoyed reading about mt ancestry.
on March 30, 2017
Posted by: rosalie
from Manchester, MO
Length of ownership:3 months
I enjoyed the report but had to refer to the dictionary for definitions to some of the terms.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
Completely inaccurate
on April 25, 2017
Posted by: Joysie
from Florida, United States
Length of ownership:6 months
Received this as a fun gift from my mother. The idea is great if only it were in the least accurate. I'm well aware of my ansestory at least as far back as 4 generations. These results couldn't be more inaccurate.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for your feedback. Providing each and every one of our customers with accurate data is 23andMe's number one priority. We have several quality control steps during the processing and loading of your data.
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information about the science behind Ancestry Composition, visit: https://www.23andme.com/ancestry_composition_guide/
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information about the science behind Ancestry Composition, visit: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
5
I found My Biological Father!
on May 2, 2017
Posted by: Gabriellag1
from Orange, CA, United States
Length of ownership:1 month
I decided to do this a few weeks ago because I always wanted to find out what my geneology was since I never knew anything about my biological father. Incredibly, not only did I find out that I was Native American and Southern European but I discovered who my father was! It was a miracle! I had been looking for him for years and had actually given up hope of finding him years ago. Then when I did this I discovered my DNA matched me up with a 1st cousin that I never knew of and from my biological father's side! Thanks to 23 and me I finally found my dad! I also discovered I have 14 half brothers and sisters! I now have a whole new family. Thank you again 23 and me!!!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Lack luster!!
on May 9, 2017
Posted by: Manchu94
from Gallipolis, OH, United States
Length of ownership:1 month
Wasn't as detailed as a report as I was thinking for the price you pay.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 10, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
Keep in mind that each report includes a Scientific Details tab that includes more detailed information about what your results mean.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each report includes a Scientific Details tab that includes more detailed information about what your results mean.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
2
Not worth it
on May 29, 2017
Posted by: Foster kid
from California, United States
Length of ownership:6 months
Pay $100 for a result I already knew in which you could get most of the information through the questionnaire I answered!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 31, 2017
Thank you for your feedback. While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results.
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through the processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through the processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing World of Cousins!
on September 5, 2017
Posted by: Related2U
from USA
Length of ownership:1 year or longer
Now having a few years of 23AndMe under my belt, I must say it has been amazing to be matched to over 1,600 distant cousins in this country and around the world! This comes with features such as the ability to private message those matches who want to be contacted, and also the ability to do a search for every match that has a certain common name or country. The health info was and is an added bonus, especially since you can learn a lot about your probability of having or not having certain medical conditions, and you do not have to (and might not want to) share that info with your matches. You can restrict your sharing to only the genealogical matching.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
So Much Fun Information!
on October 22, 2017
Posted by: Finland777
from Colorado, United States
Length of ownership:1 year or longer
I have had so much fun exploring this endless amount of information provided through 23andme. I would highly recommend getting the health info upgrade if possible, but you can always purchase it at a later time as well. I love that the site is always adding updated and new test results. I have made connections with relatives I never knew I had, and yes we are truly related!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com