Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Disappointing
on February 14, 2017
Posted by: Feeb
from Texas, United States
Length of ownership:1 month
Based on advertising I expected more specificity with respect to origins, and I thought health information would be specific to me when in fact it is only typical of those who share my origins. Health information is a guess and nothing more
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on February 21, 2017
Posted by: Amy O
from Tampa, FL, United States
Length of ownership:1 month
Very Disappointed and not worth the money at all. Just gives you general "guesses" pretty much. I would not suggest spending the money on this.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 22, 2017
Thank you for your feedback. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Question on my results.
on March 13, 2017
Posted by: simmsie1
from California, United States
Length of ownership:3 months
I just received my results and am disappointed.
I know that my grandparents on my father's side were both half bred American Indians and that did not come up at all in my results. It makes me question the results.
I know that my grandparents on my father's side were both half bred American Indians and that did not come up at all in my results. It makes me question the results.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. Having Native American DNA is different from having Native American ancestry. Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Written by a customer while visiting 23andme.com
Customer Rating
1
They got it all wrong
on March 19, 2017
Posted by: Cmejia
Length of ownership:3 months
All data was wrong, I am disappointed 23 and me got it wrong. Package was pricey, might complain for a refund
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. Most human traits are complex, meaning they are not determined by a single factor. Even when we find genetic factors that have a large effect on a trait, they still explain only a portion of it. This means that we can only determine the likelihood of having that trait. That means there is still the chance of not having that trait.
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
If you have questions about your results, please contact Customer Care: http://23me.co/23andMeCC
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
If you have questions about your results, please contact Customer Care: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
1
I enjoyed reading about mt ancestry.
on March 30, 2017
Posted by: rosalie
from Manchester, MO
Length of ownership:3 months
I enjoyed the report but had to refer to the dictionary for definitions to some of the terms.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
Completely inaccurate
on April 25, 2017
Posted by: Joysie
from Florida, United States
Length of ownership:6 months
Received this as a fun gift from my mother. The idea is great if only it were in the least accurate. I'm well aware of my ansestory at least as far back as 4 generations. These results couldn't be more inaccurate.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 26, 2017
Thank you for your feedback. Providing each and every one of our customers with accurate data is 23andMe's number one priority. We have several quality control steps during the processing and loading of your data.
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information about the science behind Ancestry Composition, visit: https://www.23andme.com/ancestry_composition_guide/
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information about the science behind Ancestry Composition, visit: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
5
I found My Biological Father!
on May 2, 2017
Posted by: Gabriellag1
from Orange, CA, United States
Length of ownership:1 month
I decided to do this a few weeks ago because I always wanted to find out what my geneology was since I never knew anything about my biological father. Incredibly, not only did I find out that I was Native American and Southern European but I discovered who my father was! It was a miracle! I had been looking for him for years and had actually given up hope of finding him years ago. Then when I did this I discovered my DNA matched me up with a 1st cousin that I never knew of and from my biological father's side! Thanks to 23 and me I finally found my dad! I also discovered I have 14 half brothers and sisters! I now have a whole new family. Thank you again 23 and me!!!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Lack luster!!
on May 9, 2017
Posted by: Manchu94
from Gallipolis, OH, United States
Length of ownership:1 month
Wasn't as detailed as a report as I was thinking for the price you pay.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 10, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
Keep in mind that each report includes a Scientific Details tab that includes more detailed information about what your results mean.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each report includes a Scientific Details tab that includes more detailed information about what your results mean.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com