Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Test is too general
on December 22, 2016
Posted by: Anonymous
from North Carolina, United States
Length of ownership:1 month
The test are so general it could apply to any one. It had me ranging from american to europe, asia, africa so it did not give me a real area I would be able to start a search for my true back ground
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. The results reflect where your ancestors lived 500 years ago, before the advent of intercontinental travel.
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Anticipation
on December 23, 2016
Posted by: CMandRM
from Indiana
Length of ownership:3 months
One, I cannot open the second account (my husbands) - their solution was to get a new browser. Two, I answered the initial questionare and the profile they sent had the same information that I already had told them.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe. While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results.
For the best website experience, we do recommend using the most updated version of Chrome, Safari, or Firefox. If you need assistance with your account, contact our Customer Care Team. Submit a request here: http://23me.co/23andMeCC
For the best website experience, we do recommend using the most updated version of Chrome, Safari, or Firefox. If you need assistance with your account, contact our Customer Care Team. Submit a request here: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
2
Mixed usefulness
on December 27, 2016
Posted by: AJ1947
from Pennsylvania, United States
Length of ownership:1 month
Okay for what it is, but I find the requested extensive surveys after the fact somewhat disconcerting. Maybe I'm being cynical, but the appearance to me is that the company could possibly be primarily interested in building a massive database for potential commercial usage by them (such as has happened with Google), without sufficient protections to customers regarding future release of g-nome data about them (Big Brother could be watching).
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thanks for your feedback. 23andMe recognizes the importance of privacy and respects your desire to store and access your information in a secure manner. We do not sell, lease, or rent your individual-level Personal Information without your explicit consent. We are committed to providing a secure, user-controlled environment for our Services.
Your participation in our research project is completely voluntary. Choosing not to participate will not affect access to your genetic data or use of the Personal Genome Service. Even if you have given consent to participate, you are not required to take the surveys; you may choose to take all, some, or none of the surveys.
Your participation in our research project is completely voluntary. Choosing not to participate will not affect access to your genetic data or use of the Personal Genome Service. Even if you have given consent to participate, you are not required to take the surveys; you may choose to take all, some, or none of the surveys.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not so great
on January 4, 2017
Posted by: KAOJ
from Houston, TX
Length of ownership:1 month
Reports not easy to share. The emails sent to do that did not let me in. I paid for two, one for my husband and one for my brother. I could not get into my brother's until I finally asked him for his password. I could not forward my husband's results to his siblings easily.
Results confusing, and too general, grouping ethnicities together. Results should have been sent in an easy to print format as an attachment. Then I could have sent it right on to the siblings.
Wish we had uses a different service. Not worth it for the money spent. Very disappointed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. If you've been genotyped through our service, you can share your genome with others through the Share and Compare tool.
You can access this tool here: https://you.23andme.com/tools/share/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
You can access this tool here: https://you.23andme.com/tools/share/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Fluff Reportting
on January 11, 2017
Posted by: Rootsroost
from Oregon
Length of ownership:1 month
I've had my DNA tested on three other sites, all of which provided vastly more information that 23andMe.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not impressed
on January 11, 2017
Posted by: bobbielw
from Sturgeon Bay, WI, United States
Length of ownership:1 month
it really didn't detail the finding well. Plus my mother and her mother are 100% french and it wasn't close to matching what I know.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. To find more details, you can view a full list of the reference populations by clicking the blue "See all 31 tested populations" link under your Ancestry Composition results.
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help articles:
https://customercare.23andme.com/hc/en-us/articles/212861527-Ancestry-Composition-Basics
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help articles:
https://customercare.23andme.com/hc/en-us/articles/212861527-Ancestry-Composition-Basics
Written by a customer while visiting 23andme.com
Customer Rating
1
So So
on January 25, 2017
Posted by: Anonymous
from Naples, FL, United States
Length of ownership:1 month
The analysis was pretty general...not very interesting.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Dissatisfied
on February 2, 2017
Posted by: KTMissouri
from Missouri, United States
Length of ownership:1 month
The genetic testing that this product offers is disappointing. There so much relevant genetic testing I was surprised when I learned of the very rare testing that this product offers. The genetic testing portion of 23 And Me was by far the most disappointing. The origin portion of the product was is generic and broad. It was difficult to discern I origin history from the results. This product was a gift so I course act grateful, I found it to be disappointing and a waste of time. I certainly would not spend my own money on this product and suggest you not to waste yours either
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 8, 2017
Thank you for your feedback. Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com