Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Not so great
on January 4, 2017
Posted by: KAOJ
from Houston, TX
Length of ownership:1 month
Reports not easy to share. The emails sent to do that did not let me in. I paid for two, one for my husband and one for my brother. I could not get into my brother's until I finally asked him for his password. I could not forward my husband's results to his siblings easily.
Results confusing, and too general, grouping ethnicities together. Results should have been sent in an easy to print format as an attachment. Then I could have sent it right on to the siblings.
Wish we had uses a different service. Not worth it for the money spent. Very disappointed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. If you've been genotyped through our service, you can share your genome with others through the Share and Compare tool.
You can access this tool here: https://you.23andme.com/tools/share/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
You can access this tool here: https://you.23andme.com/tools/share/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Fluff Reportting
on January 11, 2017
Posted by: Rootsroost
from Oregon
Length of ownership:1 month
I've had my DNA tested on three other sites, all of which provided vastly more information that 23andMe.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not impressed
on January 11, 2017
Posted by: bobbielw
from Sturgeon Bay, WI, United States
Length of ownership:1 month
it really didn't detail the finding well. Plus my mother and her mother are 100% french and it wasn't close to matching what I know.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. To find more details, you can view a full list of the reference populations by clicking the blue "See all 31 tested populations" link under your Ancestry Composition results.
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help articles:
https://customercare.23andme.com/hc/en-us/articles/212861527-Ancestry-Composition-Basics
Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help articles:
https://customercare.23andme.com/hc/en-us/articles/212861527-Ancestry-Composition-Basics
Written by a customer while visiting 23andme.com
Customer Rating
1
So So
on January 25, 2017
Posted by: Anonymous
from Naples, FL, United States
Length of ownership:1 month
The analysis was pretty general...not very interesting.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 25, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Dissatisfied
on February 2, 2017
Posted by: KTMissouri
from Missouri, United States
Length of ownership:1 month
The genetic testing that this product offers is disappointing. There so much relevant genetic testing I was surprised when I learned of the very rare testing that this product offers. The genetic testing portion of 23 And Me was by far the most disappointing. The origin portion of the product was is generic and broad. It was difficult to discern I origin history from the results. This product was a gift so I course act grateful, I found it to be disappointing and a waste of time. I certainly would not spend my own money on this product and suggest you not to waste yours either
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 8, 2017
Thank you for your feedback. Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointing
on February 14, 2017
Posted by: Feeb
from Texas, United States
Length of ownership:1 month
Based on advertising I expected more specificity with respect to origins, and I thought health information would be specific to me when in fact it is only typical of those who share my origins. Health information is a guess and nothing more
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on February 21, 2017
Posted by: Amy O
from Tampa, FL, United States
Length of ownership:1 month
Very Disappointed and not worth the money at all. Just gives you general "guesses" pretty much. I would not suggest spending the money on this.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 22, 2017
Thank you for your feedback. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Question on my results.
on March 13, 2017
Posted by: simmsie1
from California, United States
Length of ownership:3 months
I just received my results and am disappointed.
I know that my grandparents on my father's side were both half bred American Indians and that did not come up at all in my results. It makes me question the results.
I know that my grandparents on my father's side were both half bred American Indians and that did not come up at all in my results. It makes me question the results.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. Having Native American DNA is different from having Native American ancestry. Your results from 23andMe can only show you what can be seen in your DNA. Native American DNA is often lost with time and with every generation and may not be revealed in testing such as ours.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
This does not mean that you do not have Native American ancestry or that your family heritage as passed down through the generations is incorrect.
Written by a customer while visiting 23andme.com