Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Awesome i love it! Happy with it all.
on November 22, 2016
Posted by: Queen B
from California, United States
Length of ownership:1 month
I've had it for approx 2-3 weeks And I'm happy with my ancestry , amazing a lot of things I didn't know I'm glad my husband. Purchased it for my. 56th birthday.,i would.have never thought of a gift such as mine! Total awesomeness!!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
What a letdown
on December 3, 2016
Posted by: Gene Ohm
from Philadelphia, PA
Length of ownership:3 months
I'm struggling to find something positive to say... It was the best test tube I've ever spit into?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 8, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
You are kidding, right?
on December 9, 2016
Posted by: Sue3
Length of ownership:3 months
Testing for exotic chromosomal anomalies without testing for more pressing genetic predispositions such as certain types of cancers, dementias, etc.
under-representation of every population with the exception of European- caucazoid. Test results cannot be generalized for these low rep genetics unless studies were fully controlled- pretty much impossible. No warning or notice that this test is not generalizable.
under-representation of every population with the exception of European- caucazoid. Test results cannot be generalized for these low rep genetics unless studies were fully controlled- pretty much impossible. No warning or notice that this test is not generalizable.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 14, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry. We are working hard to meet your expectations on the types of reports we offer. In the future, we hope to offer reports about genetic risk for serious health conditions.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
Written by a customer while visiting 23andme.com
Customer Rating
1
Useless and uninteresting information.
on December 11, 2016
Posted by: Crishwa
from Kent, WA, United States
Length of ownership:1 week
Information is obvious like I have light hair and light eyes. The 41 carrier diseases are obscure, never heard of them. It confirmed what I already knew about my ancestry from family discussions. feel I wasted $200.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 14, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
We are working hard to meet your expectations on the types of reports we offer. In the future, we hope to offer reports about genetic risk for serious health conditions.
We are working hard to meet your expectations on the types of reports we offer. In the future, we hope to offer reports about genetic risk for serious health conditions.
Written by a customer while visiting 23andme.com
Customer Rating
5
Wow, I never knew...
on December 20, 2016
Posted by: Casca63
from Norfolk, VA, United States
Length of ownership:3 months
We did my daughter ancestry because she was curious and we really had no idea about my wife's side of the family. Once we received the results we spent an hour or two reading over the results and calling other family members asking "did you know we have this or that in our background". My daughter's results have prompted my wife and I to do our next and we are trying to get remaining parents and grandparents to do theirs as well. This has been a real eye opening experience and I am very pleased we chose 23andMe to do the job.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Test is too general
on December 22, 2016
Posted by: Anonymous
from North Carolina, United States
Length of ownership:1 month
The test are so general it could apply to any one. It had me ranging from american to europe, asia, africa so it did not give me a real area I would be able to start a search for my true back ground
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. The results reflect where your ancestors lived 500 years ago, before the advent of intercontinental travel.
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
You can learn more about the science behind Ancestry Composition here: https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Anticipation
on December 23, 2016
Posted by: CMandRM
from Indiana
Length of ownership:3 months
One, I cannot open the second account (my husbands) - their solution was to get a new browser. Two, I answered the initial questionare and the profile they sent had the same information that I already had told them.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe. While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results.
For the best website experience, we do recommend using the most updated version of Chrome, Safari, or Firefox. If you need assistance with your account, contact our Customer Care Team. Submit a request here: http://23me.co/23andMeCC
For the best website experience, we do recommend using the most updated version of Chrome, Safari, or Firefox. If you need assistance with your account, contact our Customer Care Team. Submit a request here: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
2
Mixed usefulness
on December 27, 2016
Posted by: AJ1947
from Pennsylvania, United States
Length of ownership:1 month
Okay for what it is, but I find the requested extensive surveys after the fact somewhat disconcerting. Maybe I'm being cynical, but the appearance to me is that the company could possibly be primarily interested in building a massive database for potential commercial usage by them (such as has happened with Google), without sufficient protections to customers regarding future release of g-nome data about them (Big Brother could be watching).
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thanks for your feedback. 23andMe recognizes the importance of privacy and respects your desire to store and access your information in a secure manner. We do not sell, lease, or rent your individual-level Personal Information without your explicit consent. We are committed to providing a secure, user-controlled environment for our Services.
Your participation in our research project is completely voluntary. Choosing not to participate will not affect access to your genetic data or use of the Personal Genome Service. Even if you have given consent to participate, you are not required to take the surveys; you may choose to take all, some, or none of the surveys.
Your participation in our research project is completely voluntary. Choosing not to participate will not affect access to your genetic data or use of the Personal Genome Service. Even if you have given consent to participate, you are not required to take the surveys; you may choose to take all, some, or none of the surveys.
Written by a customer while visiting 23andme.com