Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Started well but became useless
on August 28, 2017
Posted by: Anonymous
from Philadelphia, PA, United States
Length of ownership:1 year or longer
I really appreciated the format of the original health reports and the research associated with the particular trait or disease propensity. Now the format is cumbersome and much less useful. I can't compare it to my family members associated with my account.
As far as ancestry goes I have not found many people who will share surnames etc. Some intriguing close matches will not communicate. I have been unable to expand my family tree at all based on this site.
In the past I would have recommended this product based on the interesting quality of the health reports but not now with the changes you have made.
As far as ancestry goes I have not found many people who will share surnames etc. Some intriguing close matches will not communicate. I have been unable to expand my family tree at all based on this site.
In the past I would have recommended this product based on the interesting quality of the health reports but not now with the changes you have made.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, August 30, 2017
Thank you for your feedback. The 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
The Reports Archive is a place to access any health-related reports that are not compatible with our new website experience. These reports have been converted to a PDF format that can be downloaded from within your 23andMe account.
You can access your Reports Archive from your 23andMe homepage on the left-hand side, or by clicking on this link: https://you.23andme.com/reports/report_archive/
You can view your sharing connections' results through the Share and Compare tool. To compare your DNA with another person, select their name in the Relatives and Friends section. On the Compare page you will find information about this person's traits and ancestry. If you have been genotyped by 23andMe, you will also see comparisons between yourself and this individual.
You can access Share and Compare here: https://you.23andme.com/tools/share/
The Reports Archive is a place to access any health-related reports that are not compatible with our new website experience. These reports have been converted to a PDF format that can be downloaded from within your 23andMe account.
You can access your Reports Archive from your 23andMe homepage on the left-hand side, or by clicking on this link: https://you.23andme.com/reports/report_archive/
You can view your sharing connections' results through the Share and Compare tool. To compare your DNA with another person, select their name in the Relatives and Friends section. On the Compare page you will find information about this person's traits and ancestry. If you have been genotyped by 23andMe, you will also see comparisons between yourself and this individual.
You can access Share and Compare here: https://you.23andme.com/tools/share/
Written by a customer while visiting 23andme.com
Customer Rating
5
23andMe Great Platform for DNA Match / Family Tree
on November 21, 2018
Posted by: Dee D
from UTAH (UT)
Length of ownership:1 year or longer
I use 23andMe frequently to locate my DNA family matches. 23andMe has been a great resource to me as I search for biological father and family that I have never known.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
No 6th cousins
on April 19, 2023
Posted by: Belle 13
from Wisconsin
Length of ownership:1 month
I bought this to compare notes with a 6th cousin - but the testing does not extend that far - I wish I had known that before purchasing.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Lots of interesting features!
on March 16, 2021
Posted by: Holly 61
from Burlington ,Vermont
Length of ownership:3 months
I learned far more about myself than I ever thought possible! A great jumping-off point for conversations with your family.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Changed Prospective!
on May 31, 2017
Posted by: Irish Choctaw
from California, United States
Length of ownership:1 month
I was skeptical, but when my closest match turned out to be my niece, I've changed my prospective!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
What about the Y chromosome?
on June 21, 2018
Posted by: the don
from california
Length of ownership:1 year or longer
This is a very female centric analysis, where are the Y chromosome analysis? Why is there nothing there?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, June 29, 2018
Thanks for your feedback. 23andMe analyzes autosomal DNA, mitochondrial DNA, and Y-chromosome DNA (males only), and uses SNPs for both Y chromosome and mitochondrial DNA analyses. Other genetic ancestry services may use STRs for the Y chromosome and sequencing for mitochondrial DNA. The information provided by STRs and SNPs is not directly comparable. Some people may learn more from one analysis method, while others get more out of the other.
The majority of our features, such as DNA Relatives and Ancestry Composition, analyze your autosomal DNA, which you inherited in equal parts from your father and your mother. Therefore, your results will be a reflection of both your paternal and maternal ancestry. These features generally report on your ancestry from within the past 5-10 generations.
The majority of our features, such as DNA Relatives and Ancestry Composition, analyze your autosomal DNA, which you inherited in equal parts from your father and your mother. Therefore, your results will be a reflection of both your paternal and maternal ancestry. These features generally report on your ancestry from within the past 5-10 generations.
Written by a customer while visiting 23andme.com
Customer Rating
4
More Information about African ethnic identities.
on December 31, 2018
Posted by: Anonymous
from Philadelphia, PA
Length of ownership:1 year or longer
I would like to thank 23 and Me for revealing a lot about my ancestry. I would like to get more detailed knowledge about my African and Native American ancestry, in the form of specific tribes, etc..
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
very disappinted in my "experience" with 23andMe
on November 13, 2016
Posted by: Marta
from Florida, United States
Length of ownership:1 month
Dear 23andMe, I'm very very disappointed in my "experience"!
Before my son married he went to 23andMe for his DNA tests and was satisfied. Now, he's looking into having a child and asked help for us to make the same DNA test with 23andMe. Nothing compares except the ancestry and frankly to know that I have fair skin and brown eyes for $180 is a joke.
Therefore, NO !!! I will not recommend anyone to have an "experience" with 23andMe, not even my husband, his father.
Before my son married he went to 23andMe for his DNA tests and was satisfied. Now, he's looking into having a child and asked help for us to make the same DNA test with 23andMe. Nothing compares except the ancestry and frankly to know that I have fair skin and brown eyes for $180 is a joke.
Therefore, NO !!! I will not recommend anyone to have an "experience" with 23andMe, not even my husband, his father.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 16, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com