Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Review
on May 14, 2017
Posted by: Georgerevyew
Length of ownership:1 year or longer
This used to be a useful service and worth the price, l but the new web site seems pretty much useless to me. save your money. Before writing a review, read the terms carefully. That is why this review is so non-committal. I never expect it to see the light of day anyway.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 17, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
cumbersome
on May 23, 2017
Posted by: cjralaska
from Fairbanks, AK, United States
Length of ownership:3 months
Not impressed--too many links that lead to frustration and no information
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 24, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
I love mine
on December 9, 2017
Posted by: Mewo86
from North Bennington, Vermont
Length of ownership:3 months
I am so happy I did this, i bought one for my husband and will buy one for my mother and kids as well. Its so fun to see what you are made of.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
23andMe Answerd That Age Old Question
on February 7, 2019
Posted by: Anonymous
from Charlotte, North Carolina
Length of ownership:1 year or longer
Geneaology has always been a passion of mine,
23andMe helped me find the missing pages to my family story book. I was able to find missing pieces to my family puzzle and answer the age old Genealogy question "What else is out there?"
Thank you 23andMe.
23andMe helped me find the missing pages to my family story book. I was able to find missing pieces to my family puzzle and answer the age old Genealogy question "What else is out there?"
Thank you 23andMe.
Written by a customer while visiting 23andme.com
Customer Rating
5
This is the ONE!
on December 19, 2019
Posted by: HappyGirl1234
from Hood River, OR
Length of ownership:1 month
The lesson I learned is 23&Me gave me everything I was looking for in one place. Other services do not give health, relatives, possible predisposed conditions and variants that may be passed on to my children. I, also, learned that I have a half-sister.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Adoption Search
on March 14, 2020
Posted by: Doug79
from Mesa,AZ
Length of ownership:1 month
I am adopted and know nothing of my birth family. I tried another company and found a lot of 2nd and 3rd cousins but none of them knew of someone giving up a child for adoption. I didn’t want to pay the $8-10,000 they wanted to hire an investor so I gave up looking until my daughter said that she took a test with a different company and did not get notified of a match. I then realized that each company has their own data base so I decided to try a search with 23&Me. I got a hit on a first cousin who was 30 years younger than me. I wrote to her and she replied that her mom was also adopted from the same agency that I was. We also shared a rare maternal gene which indicated that her mom was my sister. It turns out that she had done a search and found both of her parents. I’m pretty sure that her mother is also my mother and will know after she gets her results back if she is my full or half sister and if her father is also mine. The other company I used did not offer maternal and paternal gene testing and this has been very helpful.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Unsure
on September 7, 2020
Posted by: Joao
from FL
Length of ownership:1 year or longer
My experience has been that I give more than what I get...In addition, the surveys are repetitive
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Quite disappointed!
on December 11, 2025
Posted by: Char88
from Los Angeles CA
Length of ownership:1 month
Not enough info offered for the price paid. It forces you to purchase more of the product once you’re aware of the many features the plus options offers. For first timers it’s confusing to truly understand what you’re buying and totally not worth $200 just to get basic knowledge of your ancestry regions. Other apps offer more for less $$
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com