Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Results Get Worse With Every Update
on November 12, 2020
Posted by: DonnaTheRealDeal
from Alabama
Length of ownership:1 year or longer
When I first got my ethnicity report in 2018, I was pretty pleased. Even though they didn't include some of the ethnicity groups I had (such as Native American), they did have a lot of other groups included. However, the last few updates kept taking away those ethnicity groups, as the company dropped smaller cM segments in their ethnicity calculations. My latest report was horrible and most of my other ethnicity turned into British, which shocked me! How does Spanish turn into British and Irish? I didn't think that was possible, because it's not. It just proves they are dropping cM below a certain amount (probably 7) and excluding the smaller ethnicity that is truly there, but not what they want to report. I believe this is being done to please customers who complain because they want to be 100% of a certain ethnicity and nothing else. They would rather know the exact location of where their (British) great grandmother was born on a map than they do of where their (South Asian) 7th great grandmother. Personally, I want to know about the 7th great grandparent or even farther back than that. Also, this dropping of smaller cM information helps save money on database space for the company. And it saves on calculation input. They won't have to waste as much time in-putting all that extra data into their formulas. Which means too much credit will be given to the ethnicity you got from your great grandparents and nothing for anything before that period. In another update or two, I figure my African will be gone in my report and I will be 100% British, or at least 90%. This will be the same for any dominant/higher cM of ethnicity anyone else has also. This is going to only tell half of half of the real story of our ancestry. This is really sad. But at least we know how much Neanderthal we have, right?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 13, 2020
Thank you for your feedback. To clarify, your results have been recalculated on our updated Ancestry Composition algorithm. For this reason, some changes to your previous assignments are expected. Your results reflect the most up-to-date results available at this time.
For more information about our Ancestry Composition algorithm update, please read: https://blog.23andme.com/ancestry-reports/algorithm-gets-an-upgrade/
You can also read more about the science behind this report here: https://www.23andme.com/ancestry-composition-guide/?ac45
For more information about our Ancestry Composition algorithm update, please read: https://blog.23andme.com/ancestry-reports/algorithm-gets-an-upgrade/
You can also read more about the science behind this report here: https://www.23andme.com/ancestry-composition-guide/?ac45
Written by a customer while visiting 23andme.com
Customer Rating
5
What a Blessing!!
on January 8, 2019
Posted by: Wendy W
from East Tennessee
Length of ownership:6 months
My boyfriend bought this for me for Valentine's Day 2018, due to some health issues I was dealing with, plus the fact that I do so much genealogy. 23 and Me helped me to discover that I have Hereditary Hemochromatosis and I'm now being treated for it. I would have never known what was making me so sick without the Health + Ancestry service. Thank you so much for this service! It may have saved my life!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Keep your money
on December 22, 2016
Posted by: Rabbit
from San Diego, CA, United States
Length of ownership:1 month
The test results are so general that a fortune teller could provide the same information for less money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. Keep in mind that each health, trait, and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
1
Confusing
on March 9, 2017
Posted by: Aunty
from Honolulu, HI, United States
Length of ownership:3 months
I ordered my kit to test my homocysteine levels as well as my B6, B12, folic acid and MTHFR genes. Also to measure CRP - an indicator of chronic inflamation. Ireceived my report but cannot make heads or tails of what the bar graphs and goobly gook numbers and identifiers are. Perhaps it is just me, but there needs to be a better way to understand these test.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards.
The 23andMe Health + Ancestry Service does not include a health report on the topics you mentioned.
To see the full list of the topics addressed by our health reports, please visit: https://www.23andme.com/dna-health-ancestry/
While many of our health reports address medical issues, it is important to remember that the feature is neither a diagnostic tool nor a substitute for a physician's advice.
If you have additional questions about your reports, please contact Customer Care: http://23me.co/23andMeCC
The 23andMe Health + Ancestry Service does not include a health report on the topics you mentioned.
To see the full list of the topics addressed by our health reports, please visit: https://www.23andme.com/dna-health-ancestry/
While many of our health reports address medical issues, it is important to remember that the feature is neither a diagnostic tool nor a substitute for a physician's advice.
If you have additional questions about your reports, please contact Customer Care: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
1
Review
on May 14, 2017
Posted by: Georgerevyew
Length of ownership:1 year or longer
This used to be a useful service and worth the price, l but the new web site seems pretty much useless to me. save your money. Before writing a review, read the terms carefully. That is why this review is so non-committal. I never expect it to see the light of day anyway.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 17, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
cumbersome
on May 23, 2017
Posted by: cjralaska
from Fairbanks, AK, United States
Length of ownership:3 months
Not impressed--too many links that lead to frustration and no information
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 24, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
I love mine
on December 9, 2017
Posted by: Mewo86
from North Bennington, Vermont
Length of ownership:3 months
I am so happy I did this, i bought one for my husband and will buy one for my mother and kids as well. Its so fun to see what you are made of.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
23andMe Answerd That Age Old Question
on February 7, 2019
Posted by: Anonymous
from Charlotte, North Carolina
Length of ownership:1 year or longer
Geneaology has always been a passion of mine,
23andMe helped me find the missing pages to my family story book. I was able to find missing pieces to my family puzzle and answer the age old Genealogy question "What else is out there?"
Thank you 23andMe.
23andMe helped me find the missing pages to my family story book. I was able to find missing pieces to my family puzzle and answer the age old Genealogy question "What else is out there?"
Thank you 23andMe.
Written by a customer while visiting 23andme.com