Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Loves it
on June 12, 2020
Posted by: Swhite
from Mesa AZ
Length of ownership:3 months
I got the ancestors and health test. I really wanted to know if I carried or had the dementia gene. My mom had that horrible disease. It did make me feel better knowing I didn't have the gene. I know there is always some possibility in other ways but this makes me breath easier
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Unbelievable amount of information about my histor
on July 21, 2020
Posted by: Mikef765
from Thomasville NC
Length of ownership:1 month
23andme is the best birthday present I ever received. It was a painless easy process to send off my sample. I was kept informed every step of the way with emails and videos. The results arrive faster than I expected and was more informative than I expected. I was taught by my family growing up that I was German but I am British and Irish. Who knew! Discovered some things about myself I already knew and some I didn't. My only regret is not doing 23andme sooner.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Found family
on August 29, 2020
Posted by: Cdeshay
Length of ownership:3 months
I bought this kit in the hopes of finding relatives on my biological father side. It did just that. I found a cousin that led me to four sisters I didn't know I had.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Found more than I was seeking
on September 3, 2020
Posted by: Jalynne
from Cincinnati, OH
Length of ownership:3 months
I had been looking for my bio father for over 40 years with no luck. A friend suggested trying 23 and Me where I might be able to connect with some of his relatives or at least find out any health related matters I might have inherited. Within a few weeks I had made contact with a distant cousin on my fathers side who helped me trace our ancestry back to my father, who had unfortunately passed away. I found out he had two sons. I contacted them and one of them signed up with 23 and Me to have their DNA analyzed. It came back that we were indeed half siblings. What I had not been able to accomplish on my own in over 4 decades, with 23 and Me I was able to accomplish in less than a couple months. There are just no words to describe the feelings and emotions one experiences during this type of event. It is life changing. Well worth the cost. I will soon meet my brothers - we are all so very excited. Thank you 23 and Me.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Its ME
on December 31, 2020
Posted by: WendiS
from Beaver, Pa
Length of ownership:1 week
I learned so much about myself I DIDN'T know. Never knew my dad growing up and he died before we could meet. I was always curious about my genetics. And boy howdy was I surprised. I was also surprised to see what my health said... now that I know what could happen I can take better care of myself and plan for my future accordingly.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Results Get Worse With Every Update
on November 12, 2020
Posted by: DonnaTheRealDeal
from Alabama
Length of ownership:1 year or longer
When I first got my ethnicity report in 2018, I was pretty pleased. Even though they didn't include some of the ethnicity groups I had (such as Native American), they did have a lot of other groups included. However, the last few updates kept taking away those ethnicity groups, as the company dropped smaller cM segments in their ethnicity calculations. My latest report was horrible and most of my other ethnicity turned into British, which shocked me! How does Spanish turn into British and Irish? I didn't think that was possible, because it's not. It just proves they are dropping cM below a certain amount (probably 7) and excluding the smaller ethnicity that is truly there, but not what they want to report. I believe this is being done to please customers who complain because they want to be 100% of a certain ethnicity and nothing else. They would rather know the exact location of where their (British) great grandmother was born on a map than they do of where their (South Asian) 7th great grandmother. Personally, I want to know about the 7th great grandparent or even farther back than that. Also, this dropping of smaller cM information helps save money on database space for the company. And it saves on calculation input. They won't have to waste as much time in-putting all that extra data into their formulas. Which means too much credit will be given to the ethnicity you got from your great grandparents and nothing for anything before that period. In another update or two, I figure my African will be gone in my report and I will be 100% British, or at least 90%. This will be the same for any dominant/higher cM of ethnicity anyone else has also. This is going to only tell half of half of the real story of our ancestry. This is really sad. But at least we know how much Neanderthal we have, right?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, November 13, 2020
Thank you for your feedback. To clarify, your results have been recalculated on our updated Ancestry Composition algorithm. For this reason, some changes to your previous assignments are expected. Your results reflect the most up-to-date results available at this time.
For more information about our Ancestry Composition algorithm update, please read: https://blog.23andme.com/ancestry-reports/algorithm-gets-an-upgrade/
You can also read more about the science behind this report here: https://www.23andme.com/ancestry-composition-guide/?ac45
For more information about our Ancestry Composition algorithm update, please read: https://blog.23andme.com/ancestry-reports/algorithm-gets-an-upgrade/
You can also read more about the science behind this report here: https://www.23andme.com/ancestry-composition-guide/?ac45
Written by a customer while visiting 23andme.com
Customer Rating
5
What a Blessing!!
on January 8, 2019
Posted by: Wendy W
from East Tennessee
Length of ownership:6 months
My boyfriend bought this for me for Valentine's Day 2018, due to some health issues I was dealing with, plus the fact that I do so much genealogy. 23 and Me helped me to discover that I have Hereditary Hemochromatosis and I'm now being treated for it. I would have never known what was making me so sick without the Health + Ancestry service. Thank you so much for this service! It may have saved my life!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Keep your money
on December 22, 2016
Posted by: Rabbit
from San Diego, CA, United States
Length of ownership:1 month
The test results are so general that a fortune teller could provide the same information for less money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. Keep in mind that each health, trait, and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com