Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
So Happy I Joined a Few Years Ago
on November 6, 2018
Posted by: olddanishlady
from California
Length of ownership:1 year or longer
I was urged to join because my cousin did, found it was possible she had gene for certain kind of breast cancer. She confirmed with her doctor that she did, had surgery, but too late. She died a year later. I miss her and I thank her for urging me to join 23&Me.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Connections
on January 24, 2020
Posted by: Rolson
from Omaha, NE
Length of ownership:1 week
I was given up for adoption as a baby and never knew anything about my family. I turn 37 next month, last week, thanks to 23andme I found a half brother. That discovery has lead to 3 other half brothers and my birth mother. I will be meeting one of my brothers and my mother for the first time in a few days. I can’t begin to explain this feeling and how thankful I am.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Did not learn a thing
on November 28, 2016
Posted by: woody 0070
from South Carolina, United States
Length of ownership:3 months
I was so excited to get my results back. My mother was from a long line of Italians. This was more or less confirmed. My father and Grandfather were both born on a reservation in Oklahoma. My paternal Grandmother was Swiss and I think German. This side of my family I wanted to see just how much Native American I was or wasn't.
What came back was what I expected about my mothers side of the family, although they were only Identified as southern european and 42 thousand year old gene set.
My father's side, northern european and 22 thousand year old gene set.
What the heck does that mean. American Indian that came across the land bridge from northern Europe ?
This is way too general to be any good. No reference to Italian on my mother side and nothing on my father side. What good is this?
What came back was what I expected about my mothers side of the family, although they were only Identified as southern european and 42 thousand year old gene set.
My father's side, northern european and 22 thousand year old gene set.
What the heck does that mean. American Indian that came across the land bridge from northern Europe ?
This is way too general to be any good. No reference to Italian on my mother side and nothing on my father side. What good is this?
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
So What?
on December 17, 2016
Posted by: FTBS
from Georgia, United States
Length of ownership:3 months
It didn't show me anything I didn't already know and the information is so general it could (and does) apply to 90% of the US population. Waste of money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 21, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
1
Not really worth it
on December 23, 2016
Posted by: Depascal
from Wall New Jersey
Length of ownership:1 month
I thought I was going to have a detailed testing to find out the origins and history of my background but it doesn't give you any history and basically just tells you what you probably know now about yourself
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
I found my biological family
on March 12, 2017
Posted by: Jessicamc
from Pearland, TX, United States
Length of ownership:1 month
Thank you 23andMe for helping me find my biological family. I spoke to my mother for the first time last week. She said she loves me and had always hoped I would find her one day.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
To broad not enough on details
on March 14, 2017
Posted by: Paty68
from San Antonio, TX, United States
Length of ownership:1 month
I was lucky to have been gifted 23and me. I do not recommend the product unless it is made more detailed to the consumers.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Missed the boat
on March 20, 2017
Posted by: Sad guy
from Macon, GA, United States
Length of ownership:3 months
Many of the results were not accurate some had the wrong information
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. Most human traits are complex, meaning they are not determined by a single factor. Even when we find genetic factors that have a large effect on a trait, they still explain only a portion of it. This means that we can only determine the likelihood of having that trait. That means there is still the chance of not having that trait.
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
Read more at http://blog.23andme.com/23andme-and-you/23andme-how-to/the-new-23andme-experience-a-look-at-our-trait-reports/#frRJgdOBi5DI64Ey.99
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
Read more at http://blog.23andme.com/23andme-and-you/23andme-how-to/the-new-23andme-experience-a-look-at-our-trait-reports/#frRJgdOBi5DI64Ey.99
Written by a customer while visiting 23andme.com