Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Better than the other guys :-)
on December 22, 2016
Posted by: Anonymous
from Carmichael CA
Length of ownership:1 month
I bought this and an equivalent Family Tree DNA test kit for my 92-year-old mother. Although the Family Tree test results came back a couple of days before yours, they were sent with the wrong instructions. It took weeks and a number of emails back and forth before the correct instructions were provided. It was as if Family Tree was being deliberately obtuse. Your results, on the other hand, were easy to access and understand. Thank you.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Very surprising
on December 24, 2016
Posted by: sdubs
from Baltimore, MD, United States
Length of ownership:1 month
I bought the kit thanksgiving,received it in three days,sent my results back and got them in a month! Learned that I had a large percentage of European blood and traces of East Asian also.I told everyone about it and got a few of my friends to order too! Im not sure what more people were expecting but it's been nothing but great for me!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Hassle free ancestry history, without subscription
on December 30, 2016
Posted by: Irish Mike
from Sacramento, CA, United States
Length of ownership:1 month
I had understood that I had a large part of my heritage as Cherokee Indian. I was surprised to find less that 1% being American Indian. Regardless of the outcome, it is good to have this clarity.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
23andme?
on December 31, 2016
Posted by: Jerseyshorian
from Jersey Shore, PA
Length of ownership:1 month
I am not entirely sure of the results. The results do not seperate out by percent of what your geneology is. Results that say you are a percent of English/German or French/German are not very helpful to me. I spent well over 2 hours answering questions that had no bearing on the result that I was looking for but had had to do with 23Andme reasearch for what type of deseases and traits are associated with what regions of the world.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
JOKE, WASTE OF TIME AND MONEY!
on January 1, 2017
Posted by: jloy
from San Diego, CA
Length of ownership:1 month
Answer a billion questions, then they send you a book report of your answers? I wonder if I told them that my skin color was black and my grandparents were from Africa that my results would have told me I was black when I'm white? Zero useful information from the saliva testing, IMO. I feel like billing them for my time, in addition to a refund.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 4, 2017
Thanks for your feedback. Your participation in our research project is completely voluntary. Choosing not to participate will not affect access to your genetic data or use of the Personal Genome Service. Even if you have given consent to participate, you are not required to take the surveys; you may choose to take all, some, or none of the surveys.
Your genetic analysis results are not connected to or derived from your survey answers. You can opt out of participating in research at anytime by navigating to your Account Settings page
Your genetic analysis results are not connected to or derived from your survey answers. You can opt out of participating in research at anytime by navigating to your Account Settings page
Written by a customer while visiting 23andme.com
Customer Rating
1
fluff and very little learning
on January 2, 2017
Posted by: dissatsified
from boston
Length of ownership:3 months
part of this, in my humble opinion, is to learn about genetics, and that includes some science for the average intelligent interested lay person, perhaps at the level of the book, the selfish gene. 23 and me needs to have an easily identifiable section to click on to provide reference material for an adult of average intelligence, that is, older than a grammar school student.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 4, 2017
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
2
No teeth
on January 3, 2017
Posted by: CWCw
from Hollywood, FL, United States
Length of ownership:1 month
I bought this to get information on the presence of genes that affect metabolism but the the reports provided only give information on superficial or highly unlikely genes. The section on hereditary background was ok but again lacked depth, didn't really tell me anything I
didn't already know. Don't buy the medical part not enough information to be worth it.
didn't already know. Don't buy the medical part not enough information to be worth it.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 4, 2017
Thank you for your feedback. The 23andMe Personal Genome Service does not offer a report on metabolism. You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Useless Reports - Way Overpriced for what you get.
on January 11, 2017
Posted by: Squall
from Arizona, United States
Length of ownership:3 months
The health reports (carrier) are few. The traits and characteristics reports are even fewer and not the least bit interesting. I wouldn't mind if they were part of a large set of less than 300 reports (the way it used to be). But now you only get a few of these.These are examples:
* what hair color and texture you are likely to have (really?)
* you can or cannot smell asparagus in your urine ( .... )
* you can or cannot smell asparagus in your urine ( .... )
Talk about useless stuff - I don't think I need to pay the expensive fee for that. Other services apparently have even better tech now.
Ancestry - lots of little facts and tidbits, I'll concede that. But even that felt a little shallow.
Basically: Overpriced for what you get.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards.
You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
Written by a customer while visiting 23andme.com