Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Not worth it!
on December 11, 2016
Posted by: Yaya
from Cincinnati, OH, United States
Length of ownership:1 month
Not specific enough regarding region of ancestry. Just not much information
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 14, 2016
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
Written by a customer while visiting 23andme.com
Customer Rating
1
Awful
on January 4, 2017
Posted by: Unhappy1234
Length of ownership:1 month
Did not deliver on what it promises will be tryi g to get a refund
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of money
on January 5, 2017
Posted by: Mrs Gramps
from Hot Springs, AR, United States
Length of ownership:3 months
Unless you know nothing of your family history don't waste the money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
To view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
To view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth $200
on January 7, 2017
Posted by: Drew12
from Wisconsin, United States
Length of ownership:3 months
I was hoping to find out more info on some medical issues. The information I got from this was so vague. A lot of the info I got was just pointless as well. Do I flush if I drink for instance. I already knew I was Eastern European so I guess if that's what you want to know go ahead and spend the money but all of the other info I got was either stupid or slot if it said undetermined.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
Limited information
on March 9, 2017
Posted by: Reveprose
from Nashville, TN, United States
Length of ownership:3 months
This test was not what I was hoping it to be. The information was very general grouping Irish and British then French and German and I would have liked more specifics. Would have liked more info on the Neanderthal gene instead of you're 309 and our highest is 400. I also was hoping for an option to connect with others who had part of the same DNA if they were interested in connecting but this is not an option. I was overall disappointed with this test.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
You can extend a sharing invitation to DNA Relatives by clicking on the individual's name within your DNA Relatives list. Learn more about sharing, at: https://customercare.23andme.com/hc/sections/202636087
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
You can extend a sharing invitation to DNA Relatives by clicking on the individual's name within your DNA Relatives list. Learn more about sharing, at: https://customercare.23andme.com/hc/sections/202636087
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of time & money
on March 22, 2017
Posted by: Janic
from Maryland, United States
Length of ownership:3 months
Waste of time & money if one is interested in
Health information .
Health information .
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not enough detail
on March 24, 2017
Posted by: SJ48
Length of ownership:3 months
Too general descriptions of countries to understand where they are. Broadly NW European or Sub Sahara Africa doesn't tell me anything.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 29, 2017
Thank you for your feedback. To view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry-composition-guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Terrible and not worth it
on March 27, 2017
Posted by: Zuzana
from Redondo Beach, CA, United States
Length of ownership:3 months
The test results are very general, they give you results after you complete an extensive questionnaire basically giving them all of the answers which makes me wander whether there is an actual DNA test preformed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 29, 2017
Thank you for your feedback. Your genetic data is analyzed, and we generate your personalized reports based on well-established scientific and medical research. Your genetic analysis results are not connected to or derived from your survey answers. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
A number of our features are personalized for you using information about your ethnicity. Selecting your self-identified ethnicity allows us to provide content specifically tailored to your ethnicity in your genetic reports and compare your results to other users like you. This information is not used to compute your genetic ancestry and you can edit your answers at anytime from your Settings page: https://you.23andme.com/user/
A number of our features are personalized for you using information about your ethnicity. Selecting your self-identified ethnicity allows us to provide content specifically tailored to your ethnicity in your genetic reports and compare your results to other users like you. This information is not used to compute your genetic ancestry and you can edit your answers at anytime from your Settings page: https://you.23andme.com/user/
Written by a customer while visiting 23andme.com