Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Not accurate
on December 23, 2016
Posted by: RESTMiller
Length of ownership:3 months
I don't think your test are close to being accurate.
I'm going to try another company and compare.
I'm going to try another company and compare.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for the feedback. Providing each and every one of our customers with accurate data is 23andMe's number one priority. We have several quality control steps during the processing and loading of your data and we are confident in the data that we returned to you.
If you have any questions about your results, contact our Customer Care Team by submitting a request here: http://23me.co/23andMeCC
If you have any questions about your results, contact our Customer Care Team by submitting a request here: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
1
Very poor product
on March 21, 2017
Posted by: Mrfuttz
from Tampa, FL, United States
Length of ownership:3 months
For the price, received very little information. Disappointed with information sent. Would not recommend this service.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
not what it's cracked up to be
on May 15, 2017
Posted by: Anonymous
from Lewes, DE, United States
Length of ownership:1 month
For $200. we should receive a hard copy of this info. If I had known that I wouldn't be receiving a hard copy, I would never have submitted my info.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 17, 2017
Thank you for the feedback regarding your 23andMe results. The information available to you from 23andMe is presented only in the context of our web-based tools and features. 23andMe is exclusively an online service, and we do not provide a printed or printable report via mail or email.
However, you can now print optimized versions of all your 23andMe reports. In addition, we’ve added a summary of all your results to help you share your 23andMe experience with others. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report. To print the Report Summary, navigate to the "All Reports" page in your account and click the green "Report Summary" button in the top right corner of your list of reports.
However, you can now print optimized versions of all your 23andMe reports. In addition, we’ve added a summary of all your results to help you share your 23andMe experience with others. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report. To print the Report Summary, navigate to the "All Reports" page in your account and click the green "Report Summary" button in the top right corner of your list of reports.
Written by a customer while visiting 23andme.com
Customer Rating
2
Broad Categorazation of Genes within the Mid-East
on October 16, 2017
Posted by: Sawber S
from Portland, OR, United States
Length of ownership:1 year or longer
Bought this for my father and myself. We were both broadly put into the middle eastern category. This is too much of a broad generalization. The middle east has many ethnic groups, some of which are Kurds, Persians, Arabs, Balouchi, Pashto, Panjab, Armenians, Georgians, Assyrians, Turkish, Lurs, Jews, Turkmen, Uzbeks, and Tajiks are some of the ethnic groups that have lived in the Middle East for thousands of years. You must go to old barrel cites in these countries and do more genetic testing so that your database is more up to date.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, October 18, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
You can read about the population selection process in more detail in our Ancestry Composition Guide: https://www.23andme.com/ancestry-composition-guide/
For a complete list of our 31 reference populations, visit: https://customercare.23andme.com/hc/articles/212169298
You can read about the population selection process in more detail in our Ancestry Composition Guide: https://www.23andme.com/ancestry-composition-guide/
Written by a customer while visiting 23andme.com
Customer Rating
3
Overall good however
on June 27, 2018
Posted by: Ckd99
from New Jersey
Length of ownership:1 month
I bought this a few months ago, I secretly did two tests under different names and the results were similar. however, I got different ethnicity results for both so Im questioning the accuracy since both used my same DNA Im wondering which ethnicity estimate was more accurate. one test said I was 100% European while another told me I had Native American DNA and West Asian DNA aswell which is closer to what I have been told all my life
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Fascinating
on January 21, 2019
Posted by: KkofOakPark
from Southfield, Michigan
Length of ownership:1 year or longer
Between 23&me identifying relatives, and Family Tree, the church of the Later Day Saints genealogical records, I have discovered that my history is fascinating.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Found out I have a daughter
on December 4, 2019
Posted by: Anonymous
from Chippewa Falls Wisconsin
Length of ownership:1 month
Because of 23&Me I found out I have a daughter and 2 grandchildren that I never knew existed. It’s been wonderfully life changing! Thank you
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
I found my biological father on 23andme...um...
on July 13, 2020
Posted by: Leah in Kentucky
from Yes It’s True, Kentucky
Length of ownership:1 year or longer
I discovered that I had a different father. My mother never told me that the man I thought was my father, was in fact NOT my biological father. So there is that. I also discovered 5 extra siblings. So basically, my entire life was turned upside down.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com