Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Incredible Value
on October 26, 2017
Posted by: cmdrkeen86
from Fremont, OH, United States
Length of ownership:1 year or longer
Worth the additional cost. I purchased over a year ago and new research findings and data are added on a continuous basis. Ancestry is only a small portion of what DNA can reveal about every individual. The also do studies and publish their findings through reputable scientific and medical journals for all to share. You won't regret purchasing health + ancestry versus ancestry only, no matter who provides the service. 23andMe is the only one that does all this and more.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Love the family connection tool.
on December 23, 2017
Posted by: Dee from TN
Length of ownership:1 month
When I first had received my results I became upset. I did not understand the data and some things I heard were in it were not there. Well my bad. After reading thru the way to interpret the data it started to make better sense. I am fascinated and trying to learn more. Looking forward to great success in the future.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Doesnt list my siblings or mother
on September 4, 2018
Posted by: Anonymous
from Houston Tx.
Length of ownership:1 year or longer
While there were no surprises in my dna test, all was as i had been told my whole life. I was surprised that my mother and brother who have also been tested are not listed as related to me. Am i missing something? A hidden report? No i spent moths teying to figure this out. Sure maybe they are not my relatives. Which is ridiculous. I look just like my mom and bro.
Written by a customer while visiting 23andme.com
Customer Rating
4
Pluses and minuses
on May 22, 2020
Posted by: Selma
from Washington DC
Length of ownership:1 year or longer
I have been on 23 & me for about a year.
My experience has been somewhat satisfying and somewhat disappointing.
It's very tough for people, like me, who have been adopted and don't know anything about their birth family or relatives.
You cannot know or understand the frustration and anguish of the experience of going through life not knowing who you are.
It's a special type of pain.
I was hoping that this service would allow me to find some close relatives, ask a few questions, and be able to connect with family members.
No such luck!
Unfortunately some people do not even have the decency to respond.
All I want to do is ask one or two questions, then I'll be gone.
And yet some people just "ghost" you.
I don't get that.
If someone told me that they were looking for family members, I would take the time to help them.
But some people don't have that level of decency.
So I'm very disappointed.
The service is ok for giving you health data and finding people related to you.
But you may not get much more than that.
I have been using Ancestry also and have found that helpful.
Sorry I can't be more positive.
My experience has been somewhat satisfying and somewhat disappointing.
It's very tough for people, like me, who have been adopted and don't know anything about their birth family or relatives.
You cannot know or understand the frustration and anguish of the experience of going through life not knowing who you are.
It's a special type of pain.
I was hoping that this service would allow me to find some close relatives, ask a few questions, and be able to connect with family members.
No such luck!
Unfortunately some people do not even have the decency to respond.
All I want to do is ask one or two questions, then I'll be gone.
And yet some people just "ghost" you.
I don't get that.
If someone told me that they were looking for family members, I would take the time to help them.
But some people don't have that level of decency.
So I'm very disappointed.
The service is ok for giving you health data and finding people related to you.
But you may not get much more than that.
I have been using Ancestry also and have found that helpful.
Sorry I can't be more positive.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Generic Results
on June 1, 2017
Posted by: KristinR
from Boston, MA, United States
Length of ownership:1 month
Both my husband and I did the full DNA with Health sample. For the cost, we found the results to be very generic and lacked insight.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, June 7, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each report includes a Scientific Details tab that includes more detailed information about what your results mean.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each report includes a Scientific Details tab that includes more detailed information about what your results mean.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
5
Very interesting!
on May 14, 2021
Posted by: Tizona
from Colorado
Length of ownership:1 month
I had to do this because I am white with Red Hair with two dark Hispanic parents. I always wondered how I could be so different from my parents. They both claimed Spanish and Native American ancestry. 23 and Me confirmed that I am 60% Spanish and 30% Native American. I'm just a pale red haired Mexican. Lol!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Family found.
on December 29, 2018
Posted by: Mr MAS
from Atlanta, GA
Length of ownership:1 year or longer
52 years ago my cousin was put up for adoption, 5 years ago my mom died, each of those things led us to join 23 and me to find out more about our families. 3 months ago we found each other, my aunt found a reason to live again in her grand kids and great grand kids, my new cousin found more family and my world grew again. It's hard to think of a better service than this
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Seems generic
on November 21, 2022
Posted by: Angela1386
Length of ownership:3 months
Seems generic and matched almost exactly to my boyfriends results.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 16, 2022
Thanks for your feedback. The 23andMe Health + Ancestry Service provides 180+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry. You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/. Additionally, the data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Written by a customer while visiting 23andme.com