Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Pluses and minuses
on May 22, 2020
Posted by: Selma
from Washington DC
Length of ownership:1 year or longer
I have been on 23 & me for about a year.
My experience has been somewhat satisfying and somewhat disappointing.
It's very tough for people, like me, who have been adopted and don't know anything about their birth family or relatives.
You cannot know or understand the frustration and anguish of the experience of going through life not knowing who you are.
It's a special type of pain.
I was hoping that this service would allow me to find some close relatives, ask a few questions, and be able to connect with family members.
No such luck!
Unfortunately some people do not even have the decency to respond.
All I want to do is ask one or two questions, then I'll be gone.
And yet some people just "ghost" you.
I don't get that.
If someone told me that they were looking for family members, I would take the time to help them.
But some people don't have that level of decency.
So I'm very disappointed.
The service is ok for giving you health data and finding people related to you.
But you may not get much more than that.
I have been using Ancestry also and have found that helpful.
Sorry I can't be more positive.
My experience has been somewhat satisfying and somewhat disappointing.
It's very tough for people, like me, who have been adopted and don't know anything about their birth family or relatives.
You cannot know or understand the frustration and anguish of the experience of going through life not knowing who you are.
It's a special type of pain.
I was hoping that this service would allow me to find some close relatives, ask a few questions, and be able to connect with family members.
No such luck!
Unfortunately some people do not even have the decency to respond.
All I want to do is ask one or two questions, then I'll be gone.
And yet some people just "ghost" you.
I don't get that.
If someone told me that they were looking for family members, I would take the time to help them.
But some people don't have that level of decency.
So I'm very disappointed.
The service is ok for giving you health data and finding people related to you.
But you may not get much more than that.
I have been using Ancestry also and have found that helpful.
Sorry I can't be more positive.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Generic Results
on June 1, 2017
Posted by: KristinR
from Boston, MA, United States
Length of ownership:1 month
Both my husband and I did the full DNA with Health sample. For the cost, we found the results to be very generic and lacked insight.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, June 7, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 75+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each report includes a Scientific Details tab that includes more detailed information about what your results mean.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Keep in mind that each report includes a Scientific Details tab that includes more detailed information about what your results mean.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
5
Very interesting!
on May 14, 2021
Posted by: Tizona
from Colorado
Length of ownership:1 month
I had to do this because I am white with Red Hair with two dark Hispanic parents. I always wondered how I could be so different from my parents. They both claimed Spanish and Native American ancestry. 23 and Me confirmed that I am 60% Spanish and 30% Native American. I'm just a pale red haired Mexican. Lol!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Family found.
on December 29, 2018
Posted by: Mr MAS
from Atlanta, GA
Length of ownership:1 year or longer
52 years ago my cousin was put up for adoption, 5 years ago my mom died, each of those things led us to join 23 and me to find out more about our families. 3 months ago we found each other, my aunt found a reason to live again in her grand kids and great grand kids, my new cousin found more family and my world grew again. It's hard to think of a better service than this
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Seems generic
on November 21, 2022
Posted by: Angela1386
Length of ownership:3 months
Seems generic and matched almost exactly to my boyfriends results.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 16, 2022
Thanks for your feedback. The 23andMe Health + Ancestry Service provides 180+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry. You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/. Additionally, the data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not accurate
on December 23, 2016
Posted by: RESTMiller
Length of ownership:3 months
I don't think your test are close to being accurate.
I'm going to try another company and compare.
I'm going to try another company and compare.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for the feedback. Providing each and every one of our customers with accurate data is 23andMe's number one priority. We have several quality control steps during the processing and loading of your data and we are confident in the data that we returned to you.
If you have any questions about your results, contact our Customer Care Team by submitting a request here: http://23me.co/23andMeCC
If you have any questions about your results, contact our Customer Care Team by submitting a request here: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
1
Very poor product
on March 21, 2017
Posted by: Mrfuttz
from Tampa, FL, United States
Length of ownership:3 months
For the price, received very little information. Disappointed with information sent. Would not recommend this service.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
1
not what it's cracked up to be
on May 15, 2017
Posted by: Anonymous
from Lewes, DE, United States
Length of ownership:1 month
For $200. we should receive a hard copy of this info. If I had known that I wouldn't be receiving a hard copy, I would never have submitted my info.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 17, 2017
Thank you for the feedback regarding your 23andMe results. The information available to you from 23andMe is presented only in the context of our web-based tools and features. 23andMe is exclusively an online service, and we do not provide a printed or printable report via mail or email.
However, you can now print optimized versions of all your 23andMe reports. In addition, we’ve added a summary of all your results to help you share your 23andMe experience with others. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report. To print the Report Summary, navigate to the "All Reports" page in your account and click the green "Report Summary" button in the top right corner of your list of reports.
However, you can now print optimized versions of all your 23andMe reports. In addition, we’ve added a summary of all your results to help you share your 23andMe experience with others. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report. To print the Report Summary, navigate to the "All Reports" page in your account and click the green "Report Summary" button in the top right corner of your list of reports.
Written by a customer while visiting 23andme.com