Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Disappointed!
on November 2, 2016
Posted by: vbrna
from Mi
Length of ownership:1 month
My five sisters and I did this as a Christmas present to ourselves. We thought for our $200 would give us more about our ancestry and family. It seemed the information we received was based on how we answered your questions and we don't have anything about our family genes, ancestry and relatives. Very disappointed, We feel like we wasted our money and won't be recommending this to anyone.!!!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disapointed in my reports
on December 22, 2016
Posted by: Randall J
from Mukilteo WA
Length of ownership:1 month
We went with 23 and me because not only did we want our ancestry, but wanted to know of health issues. The reports for the most part are just averages of millions of people who have similar DNA, No real specifics about yourself. It was very expensive for what you got that is actually usable to you
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 28, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
1
Advertising did not meet expectations.
on February 25, 2017
Posted by: JS2017
from Bement, IL, United States
Length of ownership:1 month
Heritage info was especially obscure and generalized. I was surprised at amount of stated factors preventing more specific results.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 1, 2017
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Information review
on May 14, 2017
Posted by: Tfb1
Length of ownership:3 months
If you are looking for details look somewhere else. A TOTAL waste of money and time. I do not know how this compares to other DNA testing sites but I was extremely disappointed with the lack of information provided. If I hadn't described my parents origins, I don't think I would have gotten ANYTHING close to reality. Again, save your money!!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, May 17, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides access to 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results.
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through the processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results.
The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through the processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
Written by a customer while visiting 23andme.com
Customer Rating
4
Happy I did this
on October 24, 2017
Posted by: Artzy1
from The World
Length of ownership:6 months
It helped me to realize we are all in the same family. The human family and eventually we are all related regardless size, shape or color. We are all related eventually.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Incredible Value
on October 26, 2017
Posted by: cmdrkeen86
from Fremont, OH, United States
Length of ownership:1 year or longer
Worth the additional cost. I purchased over a year ago and new research findings and data are added on a continuous basis. Ancestry is only a small portion of what DNA can reveal about every individual. The also do studies and publish their findings through reputable scientific and medical journals for all to share. You won't regret purchasing health + ancestry versus ancestry only, no matter who provides the service. 23andMe is the only one that does all this and more.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Love the family connection tool.
on December 23, 2017
Posted by: Dee from TN
Length of ownership:1 month
When I first had received my results I became upset. I did not understand the data and some things I heard were in it were not there. Well my bad. After reading thru the way to interpret the data it started to make better sense. I am fascinated and trying to learn more. Looking forward to great success in the future.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Doesnt list my siblings or mother
on September 4, 2018
Posted by: Anonymous
from Houston Tx.
Length of ownership:1 year or longer
While there were no surprises in my dna test, all was as i had been told my whole life. I was surprised that my mother and brother who have also been tested are not listed as related to me. Am i missing something? A hidden report? No i spent moths teying to figure this out. Sure maybe they are not my relatives. Which is ridiculous. I look just like my mom and bro.
Written by a customer while visiting 23andme.com