Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Waste of money
on March 24, 2023
Posted by: Stacey00
from Texas
Length of ownership:3 months
This report was obviously not even mine, there is not one person connected to me listed as part of my family on this report.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 31, 2023
Thanks for your feedback. We are only able to compare you to other individuals who have been genotyped using our services. You can learn more about how DNA Relatives works here: https://customercare.23andme.com/hc/en-us/articles/212170958
If you have further questions, our Customer Care Team can assist you here: http://23and.me/23andMeCC
If you have further questions, our Customer Care Team can assist you here: http://23and.me/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
3
Not enough info
on November 6, 2016
Posted by: Gomarilyn
from Reno, NV, United States
Length of ownership:1 week
I thought I would see if I was prone to get cancer, Alzheimer's, Parkinson's, celiac, etc. I'm very disappointed that that info is not included.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Surprised results
on November 8, 2016
Posted by: Kitten
from Hugoton , Kansas 67951
Length of ownership:1 month
My genetic makeup was a super surprise because all my life I was told my paternal grandmother was half Indian, so much for that, I have next to no Indian blood!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Terrific service!
on November 27, 2016
Posted by: TMONEY1973
from Michigan, United States
Length of ownership:1 month
My twin sister and I hadn't known if we were fraternal or identical for 43 years due to a mixup of some sort at birth. Thanks 23andme for confirming what our hearts already knew....IDENTICAL! :)
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great experience
on November 28, 2016
Posted by: Bebe
from Salina, KS, United States
Length of ownership:1 month
Would recommend this to everyone it will change your life, as it has mine.I found out what I always suspected, I'm adopted.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of $$
on December 3, 2016
Posted by: Very Unsatisfied Customer
from MN, United States
Length of ownership:1 month
The information provided is not worth the expense- at all. " people with your genetic make up typically have detached earlobes, a longer ring finger than pointer finger,", etc., etc. total waste of money.
The worst part of it is now my inbox is bombarded with emails asking me to "connect" with other family members - BY GETTING THEM TO SIGN UP. I was adopted ( little to no family history) and I don't even think the information given was worth the time or money!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 8, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
To discontinue email notifications from 23andMe, please visit the Preferences page from within your account here: https://you.23andme.com/user/edit/preferences/
To discontinue email notifications from 23andMe, please visit the Preferences page from within your account here: https://you.23andme.com/user/edit/preferences/
Written by a customer while visiting 23andme.com
Customer Rating
1
Fast Test Response - Convoluted Results
on December 13, 2016
Posted by: Bkmaan
from Sheboygan Falls, WI, United States
Length of ownership:3 months
The shipment of the kit and the test result response was very fast. The results are convoluted and confusing at best. I am not sure what someone is supposed to do with these results except talk to a (expensive) practitioner who deals with this type of genetic testing.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 14, 2016
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
1
A waste of money
on December 16, 2016
Posted by: Bmeister
from Austin, TX, United States
Length of ownership:1 month
I paid $200 to find out how I could use information on my DNA to optimize my health -- instead I got vague information on heredity.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 21, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com