Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Bad reviews
on November 4, 2025
Posted by: Dleosant
from Illinois
Length of ownership:1 year or longer
I can’t access my account. You keep sending emails but then won’t let me log on.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Too Expensive
on November 6, 2025
Posted by: MwLw
Length of ownership:1 year or longer
I have not recently bought this kit, nor would I, as it is too expensive for me to afford. My daughter did buy me a kit, many years ago. I loved it at first. But now I see it as a money making program for you because now you want me to pay a lot more to see pages that are now hidden from me. You may delete this information if you like, since I have not recently bought this product.
Written by a customer while visiting 23andme.com
Customer Rating
1
on November 12, 2025
Posted by: Dwasser
Never received!!!!
Send product or refund me please
Send product or refund me please
Written by a customer while visiting 23andme.com
Customer Rating
5
Fun and easy.
on November 12, 2025
Posted by: RonAnnArbor
from Ann Arbor, MI
Length of ownership:3 months
Super easy and fun to wait for results. Boring results “99.95% my nationality” which I already knew. Those darn Northern Europeans travelled nowhere and swapped fluids with nobody but their own.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth it
on November 12, 2025
Posted by: Dredd
from North Dakota
Length of ownership:3 months
Just a money grab for the 125$ you should get full access not a subscription
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
on November 12, 2025
Posted by: Elen
from Odesa Ukraine
Length of ownership:1 month
Hello))))
I was waiting for my DNA analys to know my ethnic groop but I don`t find the answer on my questions. Seems I`ve done something wrong or we have missunderstanding)))) dissuppoitned now because my aim is not achieved !!!! I still don`t know what is my ethnicity
I was waiting for my DNA analys to know my ethnic groop but I don`t find the answer on my questions. Seems I`ve done something wrong or we have missunderstanding)))) dissuppoitned now because my aim is not achieved !!!! I still don`t know what is my ethnicity
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
pretty much a wrip off
on November 13, 2025
Posted by: jim and donna 2
from alger mi
Length of ownership:6 months
i am not happy at all for my family tree i have 1 grand daughter and that is it no kids, parents or anything what up with that.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Sample was lost
on November 17, 2025
Posted by: eyoung
from St George, UT
Length of ownership:3 months
Sent back but sample was lost. No communication from company, had to order another one.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com