Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Great product!
on November 25, 2025
Posted by: T2025
from San Francisco, California
Length of ownership:1 month
23&Me was really good. Their product was excellent! I am very impressed with my ancestry results thank you. There was just 2 things that wasn't accurate on my test other than that the service was very good.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
very informative and thorough
on December 1, 2025
Posted by: KineticBliss
from San Diego
Length of ownership:1 year or longer
I've had this for many years now and its awesome! Very informative and keeps updating with new information every now and then.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
23andme review
on December 5, 2025
Posted by: Alika26
from Oregon
Length of ownership:6 months
My 23andme was a birthday gift to me and am grateful I got it
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Hard to understand
on December 30, 2025
Posted by: Merle
from Hillsboro oregon
Length of ownership:3 months
I don't have a printer....I thought I would get a copy in the mail
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Interesting Results
on January 23, 2026
Posted by: Kenz
Length of ownership:1 year or longer
This was given to me as a gift and I used it a year later. I was fascinated with my ancestry but it also revealed unsettling information regarding my family. The health information is separate and costs too much so I wouldn't be using that part.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Would Not Recommend
on August 13, 2023
Posted by: mike2907
from Brandon MS
Length of ownership:3 months
I was excited about the whole process when I began, but when I got my result “packet” back I was very disappointed. I learned some good information about my health, but there was also health information that was behind a paywall. If I wanted to know more about it I would need to buy a subscription. I feel very duped by 23andMe and their marketing ploys. I would not recommend to anyone.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Life changing
on February 17, 2021
Posted by: Clay11
from White Post, VA
Length of ownership:1 year or longer
My wife purchased the kit for me 2 years ago, but I finally got around to doing the test. I never knew anything about my father, but the test revealed a first cousin on my paternal side. I contacted him and within a day, I learned who my father was and that I had 3 half-siblings. Two weeks later, I have had contact with all three. We are all thrilled to have found each other, and a huge mystery has been solved. My father had passed before finding out his identity, but I have learned that he was a great man, I know what he looks like, and that I can be proud of who may father was.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Perplexing report
on April 1, 2023
Posted by: Bill 51
from Prescott az
Length of ownership:3 months
My report identifies my ancestry as 94.5% Irish and English but my mother and her ancestors go back at least several generations in eastern France. France and Germany= zero in the report. I'll have to try the other company or wait for the technology to improve
Written by a customer while visiting 23andme.com