Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
uugh
on October 30, 2025
Posted by: no one
from In Heaven
Length of ownership:1 year or longer
Nancy passed away in December 2024. Please stop with the e-mails.
Written by a customer while visiting 23andme.com
Customer Rating
2
23andMe - please explain email you sent 10/29/25
on October 30, 2025
Posted by: Ceevee
from New Jersey
I'm confused. I just received an email from 23 and me reading " REVIEW YOUR RECENT PURCHASE"
I did not buy purchase anything from 23&me recently, although years ago I did buy a DNA kit to identify my ancestry and also completed numerous surveys.
I did not buy purchase anything from 23&me recently, although years ago I did buy a DNA kit to identify my ancestry and also completed numerous surveys.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 30, 2025
Posted by: Stop stop
from Ca
We canceled months ago and you acknowledge that. Stop charging and honor our disenrollment!!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
What about native Americans?
on October 30, 2025
Posted by: Pearls gson
from florida
Length of ownership:1 year or longer
These folks have a ton of data but not enough to be accurate IMO. They got my "ancient" history but missed my heritage of just over 100 years ago (which isn't long as genealogy goes). I have first had knowledge of this part because I knew some of these people. I have been told it's because American Indian tribes didn't keep good records but sounds like an excuse to me. Here's your 3.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
on October 30, 2025
Posted by: MBCB
Length of ownership:1 year or longer
I purchased this years ago and cannot access the website on my computer. It locks because of too many password tries and will not allow this problem to be rectifiedd.
Written by a customer while visiting 23andme.com
Customer Rating
2
Please restore chromosome segment matches
on October 30, 2025
Posted by: Fred E
from AZ
Length of ownership:1 year or longer
I was happy with the product until the chromosome segment matches were halted. Please restore this function.
The recent upgrade of the ethnicity estimates are an interesting improvement.
The recent upgrade of the ethnicity estimates are an interesting improvement.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
decent
on October 31, 2025
Posted by: reallybillie
from nc
Length of ownership:1 year or longer
I'm pretty sure i already reviewed 23 &me.
i loved finding out things about me... these people have done their homework!
or did we do it for them? they'll kindly let you participate in research by answering endless questions, even push and hassle you to do so.... but if you want to see what they found out, you have to buy it!
i think it'd be nice for them to let ppl know of debilitating health circumstances that were discovered, FREE OF CHARGE to help them get ahead of it.
23 & me is filthy rich enough to do it.... the info they can potentially share was GIVEN to them for FREE, well, actually we paid them to take our info.
lame if you ask me.... all the info should be available after paying the price of the kit.
i loved finding out things about me... these people have done their homework!
or did we do it for them? they'll kindly let you participate in research by answering endless questions, even push and hassle you to do so.... but if you want to see what they found out, you have to buy it!
i think it'd be nice for them to let ppl know of debilitating health circumstances that were discovered, FREE OF CHARGE to help them get ahead of it.
23 & me is filthy rich enough to do it.... the info they can potentially share was GIVEN to them for FREE, well, actually we paid them to take our info.
lame if you ask me.... all the info should be available after paying the price of the kit.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Stopped the very features that made it worth it.
on October 31, 2025
Posted by: Charlee
from USA
Length of ownership:1 year or longer
Once the chromosome mapping, and the ability to triangulate, the info from 23&me was worthless. Most matches are 4th and 5th cousins and those are impossible to figure out without the mapping and triangulation.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com