Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Not happy
on October 30, 2025
Posted by: Erica33
from Los Angeles, CA
Length of ownership:6 months
I am not happy with it. I don’t think it is accurate.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
on October 30, 2025
Posted by: MonicaRD
from Texas
Length of ownership:1 year or longer
Was able to see some relatives. However after what ever issues 23 and me was having internally I now can’t see any relatives unless I pay more. No thank you. Y’all now have my dna on file for your records and I have no insight on my biological family on my fathers side.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
wrong
on October 30, 2025
Posted by: wrong
from whitewright, tx
Length of ownership:1 year or longer
I think it’s been a year but None of my actual family shows up on there. It shows people that have never been in my family. It shows my cousin as my mother. It is very wrong
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Almost no new info
on October 30, 2025
Posted by: 2sues
from southeastern Wisconsin
Length of ownership:1 year or longer
All it said about my husband was that he was 97% Neanderthal. So is nearly the entire planet.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
uugh
on October 30, 2025
Posted by: no one
from In Heaven
Length of ownership:1 year or longer
Nancy passed away in December 2024. Please stop with the e-mails.
Written by a customer while visiting 23andme.com
Customer Rating
2
23andMe - please explain email you sent 10/29/25
on October 30, 2025
Posted by: Ceevee
from New Jersey
I'm confused. I just received an email from 23 and me reading " REVIEW YOUR RECENT PURCHASE"
I did not buy purchase anything from 23&me recently, although years ago I did buy a DNA kit to identify my ancestry and also completed numerous surveys.
I did not buy purchase anything from 23&me recently, although years ago I did buy a DNA kit to identify my ancestry and also completed numerous surveys.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 30, 2025
Posted by: Stop stop
from Ca
We canceled months ago and you acknowledge that. Stop charging and honor our disenrollment!!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
What about native Americans?
on October 30, 2025
Posted by: Pearls gson
from florida
Length of ownership:1 year or longer
These folks have a ton of data but not enough to be accurate IMO. They got my "ancient" history but missed my heritage of just over 100 years ago (which isn't long as genealogy goes). I have first had knowledge of this part because I knew some of these people. I have been told it's because American Indian tribes didn't keep good records but sounds like an excuse to me. Here's your 3.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com