Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
Got me confused
on October 29, 2025
Posted by: Rotobuster
It didn’t tell me anything I didn’t already know about my heritage. My records show that I made only one purchase in 2019. Not sure why you are asking me about a new purchase because I haven’t made any since 2019.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
doubtful
on October 29, 2025
Posted by: cafrankia
Length of ownership:1 year or longer
was a gift from my sister never understood it o what it is, furthermore, I am not to sure about you accuracy I know for a fact that my mothers grand mother was from Peruv
yet you show i Have no south American ancestry
yet you show i Have no south American ancestry
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Privacy
on October 29, 2025
Posted by: Wants2bunknown
from Charlotte NC
Length of ownership:1 year or longer
I wish the results were private and then we would have the option to make it public or not. When my results came back there were certain people I didn’t want to know about me. I think we should be given the option to remain anonymous it we want to be.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Don’t buy
on October 29, 2025
Posted by: Hena1221
Length of ownership:1 year or longer
Don’t buy this kit, they stop honoring your account and don’t give any warning about closing it out. They have my DNA to manipulate and I don’t appreciate this turn of events. I will use Ansestry.com from now on!!!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Not happy
on October 30, 2025
Posted by: Erica33
from Los Angeles, CA
Length of ownership:6 months
I am not happy with it. I don’t think it is accurate.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
on October 30, 2025
Posted by: MonicaRD
from Texas
Length of ownership:1 year or longer
Was able to see some relatives. However after what ever issues 23 and me was having internally I now can’t see any relatives unless I pay more. No thank you. Y’all now have my dna on file for your records and I have no insight on my biological family on my fathers side.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
wrong
on October 30, 2025
Posted by: wrong
from whitewright, tx
Length of ownership:1 year or longer
I think it’s been a year but None of my actual family shows up on there. It shows people that have never been in my family. It shows my cousin as my mother. It is very wrong
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Almost no new info
on October 30, 2025
Posted by: 2sues
from southeastern Wisconsin
Length of ownership:1 year or longer
All it said about my husband was that he was 97% Neanderthal. So is nearly the entire planet.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com