Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Hmmm
on August 15, 2025
Posted by: nenescott67
from Gilmer, Tx.
Length of ownership:1 year or longer
The process was excellent. My results have kind of surprised me.I have never heard of a single person it says I'm related to.
Written by a customer while visiting 23andme.com
Customer Rating
5
Easy to use
on August 18, 2025
Posted by: LizaK
from FL
Length of ownership:1 year or longer
Easy and quick. Wanted to confirm my ancestry, I think it is accurate.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Great features
on August 18, 2025
Posted by: Bbenz
from Texas
Length of ownership:1 year or longer
The genetic screens are close to exhaustive. And done quickly.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Can’t cancel or delete
on October 29, 2025
Posted by: Sara
Length of ownership:1 year or longer
I found the service useful but I have been unable to delete my account info. I emailed customer service directly and am told I can do it myself but that is NOT the case. There is no option in user interface for me to delete or request deletion, yet each time I reach out to explain am told I can. Frustrating
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Glad I bought it but…
on October 29, 2025
Posted by: Mcoomzee
Length of ownership:1 year or longer
It’s interesting info but underwhelming and lacks ‘wow’ information
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
on October 29, 2025
Posted by: Carter
Length of ownership:1 year or longer
Nickle and dime, you want to sell me premium to see something- but you want to fill out surveys with info for free
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Surprise!
on October 29, 2025
Posted by: Lost Daughter
Length of ownership:1 year or longer
I bought this 6 years ago as I was excited to find out if I was really 50/50 German Norwegian. Turns out I found out I have a different dad than I believed in my 32 years of life and was actually not German at all. So for that simple life changing news and the mental struggle that has followed I give this a 2. However I do appreciate the fact that I found out the truth from this technology.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Worried
on October 29, 2025
Posted by: ThatGuy
Length of ownership:1 year or longer
I bought this before the bankruptcy. I seriously regret putting data this personal online
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com