Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
DNA Off
on October 24, 2020
Posted by: Anonymous
from Los Angeles
Length of ownership:1 year or longer
The last update gave me and a couple of friends west asian and north african. Just really off and not supported by our paper trails.
Response from 23andme.comBy Customer Care, October 29, 2020
Thank you for your feedback. Your results have been recalculated on our updated Ancestry Composition algorithm. For this reason, some changes to your previous assignments are expected. Your results reflect the most up-to-date results available at this time. For more information about our Ancestry Composition algorithm update, please visit: https://blog.23andme.com/ancestry-reports/algorithm-gets-an-upgrade/
Written by a customer while visiting 23andme.com
Customer Rating
4
Loved it! just wish processing was faster
on November 6, 2020
Posted by: Allysaun
from Vancouver, BC
Length of ownership:1 month
I bought this a month ago, at 22 years old, not knowing any of my ancestry as my dad did not stick around and my mom had no clue really at all. Coming from a broken family it was really a mystery until I g it my results. Super happy to be able to tell my children their heritage! Also to be able to learn more about myself and where my family actually came from. Purchased one for my mother so I can see what comes from her side as she doesn’t know either and was surprised by my results.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
This has been an enjoyable experience
on November 11, 2020
Posted by: KimA
Length of ownership:1 year or longer
I know very little about most of my extended family and where we all came from. I had assumptions about some of our ancestral origins, but wanted the full picture. When I got my results back on my ancecestry analysis, I was surpised to find I was mistaken about what I thought, and was delighted to see more than I had guessed.
However, beyond just getting to learn about my ancestral make-up It has been fun seeing how it has shifted sicne more information is obtained by 23andMe) I got to participate in the DNA Relatives feature, where I got to connect with relatives I didn't know I had! It led to being able to fill in some of the lost knowlege of my family.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Finding relatives
on December 1, 2020
Posted by: Donna D
from Los Osos, CA
Length of ownership:3 months
I have found many cousins. Still looking for a paternal side match.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Cool but needs work.
on December 6, 2020
Posted by: Ethan8 the cool
from Michigan, Westland
Length of ownership:1 year or longer
I love it I like seeing all my long lost relatives. There is a problem where you cant have more than 3 "partners" for one person in the family tree. Other then that it's awesome!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
It seems reliable
on January 22, 2021
Posted by: Charlesfr987765
from France
Length of ownership:1 month
It helps confirm or disprove the family stories about distant ancestors. Too bad the infos about health are not available in France.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Snagless Consumer service
on January 24, 2021
Posted by: Ione rosetta
from California
Length of ownership:1 month
I have not really had the time to thoroughly review all my results but I absolutely enjoy the breadth of their research and the questions and the attention it's really great so I'm sure I will go through and have more updates on my review but very great excellent
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Sucks
on September 13, 2022
Posted by: Poohzy
from Bettendorf iowa
Length of ownership:3 months
No has the same dnà make up my mother was native American not British
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 16, 2022
Thank you for your feedback. Our Ancestry Composition report provides a breakdown of your ancestry across 2000+ regions worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. For more information about Ancestry Composition, please visit the following help article:
https://customercare.23andme.com/hc/articles/212861527
https://customercare.23andme.com/hc/articles/212861527
Written by a customer while visiting 23andme.com